Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

470 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 1 day ago

Reviews


TS
TEDDY S.
INFINITI G35 Coupe
Verified Customer
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02/14/2019
Top auto repair shop in Fort Worth
JB manages the facility in a warm & friendly manner. He is extremely knowledgeable, fair & honest. He treats everyone with respect & dignity. His diagnostic skills are spot on & his prices are very reasonable. Highly recommend taking your car to Ichiban Auto. You will be pleased with the results & how much you saved. Dr. Teddy S

SH
SEAN H.
Fort Worth, TX
Toyota 4Runner
Verified Customer
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02/12/2019
JB is the man
Made an annoying task like changing your cars oil easy with texting capabilities striaght to the owner.
Perfect for TCU students.
They know what they are talking about.

LV
Laura V.
Texas
Scion xB
Verified Customer
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02/12/2019 Category: Service
Laura said the staff provide good customer service. The staff at the front desk give her honest advice, and they do honest work as well.
This review was collected via phone interview by Customer Research Inc.

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NOAH B.
Toyota Corolla
Verified Customer
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02/07/2019
My favorite shop in FtW
JB is awesome, as are all the other mechanics. Keep up the good work.

HK
Helen K.
Fort Worth, TX
FIAT 500
Verified Customer
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02/07/2019 Category: Service
Helen said that the place treated her kindly, were speedy and filled her tires without being asked.
This review was collected via phone interview by Customer Research Inc.

TS
TRACY S.
Fort Worth, TX
INFINITI FX35
Verified Customer
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02/06/2019
Best auto shop in Fort Worth
The service here is beyond reproach. Even from Mexico I was given advice over the phone. Honest, dependable and my car with over 159,000 runs like a dream. Thank you.

Verified Customer
Fort Worth, TX
Ford Focus
Verified Customer
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01/28/2019
Consistently great service
Have been using this shop since moving to Fort Worth several years ago -- was drawn in by consistently positive customer feedback online as well as proximity to where I live. I have had no complaints using them for service on multiple vehicles -- always fair in dealing with customers, and will even refer to other shops if they think the customer will have a better experience or more cost effective pricing elsewhere. Highly recommended.

ES
Evan S.
Texas
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Service
Evan said overall, they gave her great service, it seems like they really care about informing their customers, and seeing to it that everything is done properly, She stated she would like to thank them for their service and she will be back next time,
This review was collected via phone interview by Customer Research Inc.

KO
Kimberly O.
Fort Worth, TX
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Service
Kimberly said she had an overall good experience with owner and employees.
This review was collected via phone interview by Customer Research Inc.

TC
TERRY C.
Fort Worth, TX
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Great Customer Service Continues
JB continues to to provide the very best of customer service anytime I need my car worked on. Not only did he provide a same-day appt for service; he also ordered a part I needed for the lift gate, had it delivered to his shop and installed the same day. Ichiban conts to be my go-to auto shop for all of our family’s auto service requirements. Honesty and great customer service promotes continued loyalty from this family.

VE
Valentin E.
Fort Worth, TX
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Valentin said his entire experience was good.
This review was collected via phone interview by Customer Research Inc.

TN
Tyler N.
Texas
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Spoke with Janet. She said JB is so nice and friendly. He helps her with her son's vehicle while she is in another state and her son is in college there,
This review was collected via phone interview by Customer Research Inc.

BR
BILL R.
Fort Worth, TX
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
Great service
Great service and fair price and easy to work with

BS
Brooke S.
Texas
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Brooke said that the place was quick and informative.
This review was collected via phone interview by Customer Research Inc.

RS
Ravi S.
Fort Worth, TX
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Ravi said they were very helpful and all his problems were resolved.
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
Fort Worth, TX
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Ryan said JB was really nice and they got his vehicle done relatively fast. It was good service.
This review was collected via phone interview by Customer Research Inc.

DA
Darrel A.
Fort Worth, TX
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Darrel said the most important thing about this business was that they communicated consistently through the process of what was going on.
This review was collected via phone interview by Customer Research Inc.

CO
CHRIS O.
Fort Worth, TX
Dodge Pickup
Verified Customer
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12/15/2018
Good work done by good people
Ichiban has done some great work on my truck! They explain what's wrong and give sound recommendations for what should be done. They only offer what's needed and don't try to add extra things to the job, which is very important when working with any mechanic.

TD
Tom D.
Chandler, TX
Ram Pickup
Verified Customer
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12/08/2018
A+
Friendly! Fast! Reasonable!

WF
William F.
Fort Worth, TX
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Trust
All ways explain what they r doing in terms I understand. I trust them and the work they do.

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