Imperial Auto And Truck Centers

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

622 Reviews

97% Would Recommend
Latest Review 17 days ago

Reviews


MM
Marsha M.
Henderson, NV
Honda Crosstour
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Marsha said the owner was really honest.
This review was collected via phone interview by Customer Research Inc.

WM
Wendy M.
Henderson, NV
Nissan Versa
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Wendy said the service was great. The staff members were prompt. They rotated her wheels and now her vehicle drives like a breeze. She noticed a difference in her vehicle that she was very happy with. The woman she first spoke to at the business was very courteous. She explained what was fine with the vehicle, which was really appreciated. The staff was honest and thorough. Everything was great.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Henderson, NV
Dodge Grand Caravan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
James said the staff were reliable with regard to the timing and cost of repairs on his vehicle.
This review was collected via phone interview by Customer Research Inc.

MT
Maurice T.
Nevada
Ford Focus
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018 Category: Service
Maurice said Lisa told him the part would be there at a certain time, and it was 3 hours late. He had to wait most of the day because of this miscommunication.
This review was collected via phone interview by Customer Research Inc.

KR
KARL R.
Henderson, NV
Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
PERFECT
ALL THE EMPLOYEES AND THE OWNER KNOW THE CUSTOMERS, ARE ALWAYS AWARE OF CUSTOMER NEEDS AND , AND TAKE PRIDE IN THEIR WORK.

WM
WARREN M.
Henderson, NV
Mercedes-Benz ML320
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
service extrodoniare
always good, always fair

AR
Alex R.
Henderson, NV
Toyota Camry
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Alex said the business did a great job on his vehicle and he will only bring his vehicle into this facility.
This review was collected via phone interview by Customer Research Inc.

JG
JOYCE G.
Henderson, NV
GMC Suburban
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Bob is always helpful, always checks with my insurance to cover parts, explaines everything in detail, is always kind .
I appreciate the warm welcome every time I go in the office and the work on the SUV was well done.

PA
PAM A.
Henderson, NV
Chevrolet Malibu
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Honest and consistent
I’ve been taking my 2004 Malibu to Imperial for the last 10 years. Bob always keeps me informed as to what’s going on with my vehicle while it’s at the shop and let’s me know when it’s ready to be picked up.

BO
BOBBIE O.
Henderson, NV
Nissan Maxima
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
The owner - Loren Kiner
I have been taking my car to Imperial Auto for 15 + years, Loren is always honest and fair. I am a woman and i do not need to worry about whether i am being gouged.

FA
FRED A.
Henderson, NV
Chrysler PT Cruiser
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Battery Check & Rear Deck Lid fix
Every time I have been here I have received very good and prompt service.

Thank You

Fred Axthelm

TA
Tracy A.
HENDERSON, NV
Mercedes-Benz SLK-Class
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Tracy said this business got her in fast, the staff give her rides to work, and the customer service is outstanding. Lauren the owner just goes above and beyond to make everyone happy.
This review was collected via phone interview by Customer Research Inc.

JB
JENNIE B.
Henderson, NV
Toyota Highlander
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018
The only place I’ll take my car for service
Great service as always. The kindest staff. I highly recommend this business to anyone wanting to keep their vehicle in great condition. I’m a customer for life.

RM
Ray M.
Henderson, NV
Toyota Camry
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Ray said the service was great.
This review was collected via phone interview by Customer Research Inc.

GT
GERALD T.
Henderson, NV
Toyota Prius
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
The people and the service
Always excellent service. One never has to worry that you are being frauded, work not done if not needed.
Have been going to Imperial for many, many years, and have NEVER had a bad experience!

DG
Dan G.
Henderson, NV
Toyota Highlander
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Dan said it took a little time but there was a lot of work to be done.
This review was collected via phone interview by Customer Research Inc.

CS
Candice S.
Henderson, NV
Dodge Pickup
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Candice said this business always has great customer service and their timeliness is awesome. She said the service technician Bruce was amazing.
This review was collected via phone interview by Customer Research Inc.

TF
TOM F.
Henderson, NV
Ford ZX2
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
I trust them to be honest.
On a couple of occasions a part that Imperial installed in my car failed. On each of these time my car was re-fixed at no charge to me. That will keep me coming back.

AM
Andre M.
Henderson, NV
Cadillac CTS
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Andre said it took 2 hours and 15 minutes for an oil change, but other than that she was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

LC
LAWRENCE C.
Henderson, NV
Chevrolet Malibu
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
people , prices , guarantees
Integrity Guarantee people

Displaying Review 1 - 20 of 622 in total