Imperial Auto And Truck Centers


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

528 Reviews

97% Would Recommend
Latest Review 3 days ago
Kathy H. on 11/21/2017
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Kathy said the staff at this business has integrity. She trusts their services highly, and overall is grateful for their services.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/17/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
JAMES G. on 11/20/2017
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"Great"
Awesomely service as usual!!
Vehicle: Mercury Milan
Service Date: 11/20/2017
Review Created: 11/20/2017 11:19 PM
INGRID F. on 11/15/2017
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"great service friendly personell"
I have recommended the Auto shop to several of my friends.
Vehicle: Toyota RAV4
Service Date: 11/09/2017
Review Created: 11/15/2017 04:52 PM
FRANK B. on 11/14/2017
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"Great Service"
Fair and Honest.
Vehicle: Chrysler Town & Country
Service Date: 11/13/2017
Review Created: 11/14/2017 08:55 AM
William V. on 11/13/2017
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Spoke with Elaine. She said she has been working with this business for several years, and they have treated her very well every time.
Vehicle: Ford Ranger
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
BARBARA S. on 11/11/2017
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"Correcting a problem"
You were very responsive in adjusting the previous work without a question as to when it was done. I appreciated how well you kindly handled the matter
Vehicle: Toyota Avalon
Service Date: 11/10/2017
Review Created: 11/11/2017 08:03 PM
Salvador A. on 11/10/2017
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Salvador said he had a great experience. The business provided good service and he was in and out.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 11/03/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
GREG A. on 11/09/2017
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"Outstanding Service!"
Honest and trustworthy...
Vehicle: Dodge Dart
Service Date: 11/09/2017
Review Created: 11/09/2017 09:30 PM
Nick B. on 11/09/2017
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Nick said this business was really nice. They let him know up front what was going on with his vehicle. Something went wrong and they fixed it with out charging him.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/03/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
GRACE W. on 11/08/2017
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"Good considerate treatment"
Took my new Toyota Corolla for oil change since I have owned it over 6 months. I make short trips for the most part, so I figured I would clean things out. The owner and associates took good, considerate care of my car and me.
Vehicle: Toyota Corolla
Service Date: 11/07/2017
Review Created: 11/08/2017 09:41 AM
RON G. on 11/06/2017
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"Engine replacement"
The service was great and I am very pleased with the outcome. I am happy that you were honest with me and kept the service within a reasonable timeline. I have recommended you to several people already. I will see you again soon.
Vehicle: Chevrolet Corvette
Service Date: 11/04/2017
Review Created: 11/06/2017 04:23 PM
Gary G. on 11/06/2017
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Gary said the owner at this facility is excellent and honest. The repairs just took longer than he expected.
Vehicle: BMW 5 Series
Category: Service
Service Date: 10/31/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Melody K. on 11/02/2017
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"Great Service"
I'm always pleased with the accommodation and service I receive at Imperial Auto
Service Date: 10/30/2017
Review Created: 11/02/2017 12:44 PM
Ken S. on 11/02/2017
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Ken said he has been visiting this business for years. He is completely confident in Lauren's work and his people. He stated he wishes the best for all of them.
Vehicle: Ford Mustang
Category: Service
Service Date: 10/30/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
Veysel A. on 11/02/2017
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Veysel said there was something wrong with his alternator and it took about a week to be handled. He found it strange that the business quoted him $1650 then lowered the price to $460 after he'd consulted with his brother-in-law.
Vehicle: Jeep Liberty
Category: Service
Service Date: 10/30/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
MELODY K. on 11/01/2017
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"Service"
Always receive great service and accommodation.
Vehicle: Ford Escape
Service Date: 10/30/2017
Review Created: 11/01/2017 08:36 AM
Doug J. on 10/30/2017
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Doug said this business services his 13 vehicles. The staff does what he asks him to do at a fair price.
Category: Service
Service Date: 10/27/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
John M. on 10/26/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said the customer service at this business is great, but the service on his vehicle was horrible. He had to bring his vehicle back 3 times and it's been a hassle.
Vehicle: Ford F-150
Category: Service
Service Date: 10/13/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
BOB P. on 10/23/2017
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"Great Service"
I've been using Imperial for several years now...and it continues to exceed my expectations! They are always friendly and efficient. I recommend them highly. :)
Vehicle: Chevrolet Equinox
Service Date: 10/23/2017
Review Created: 10/23/2017 08:14 PM
Pat S. at Imperial Auto And Truck Centers responded on 10/27/2017

Thank you Bob.  We appreciate your patronage!

Pat Sullivan
Office Manager
702-568-4053
Faye H. on 10/19/2017
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Faye said the staff ere very friendly and efficient. They did the job quickly and their service was good. She was real happy with them. She likes how they treated her and she likes their prices.
Vehicle: BMW 3 Series
Category: Service
Service Date: 10/16/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
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