Integrity Auto Care

I find myself compelled to once again recommend the Integrity Auto Care business in South Beloit.

I continue to take my Expedition to Integrity because I know they really understand how very important safety is to me. I am amazed that they take the time to document potential problem areas for my older SUV. Then they can prioritize and explain to me what really needs doing and in what order. They take photos of the problem areas and have them available online in their maintenance report. This is an awesome benefit to using Integrity.

I asked for their assistance and recommendation for an inexpensive set of tires for my SUV. They worked with me to find a good safe tire at a reasonable price. While replacing my tires they noticed the dangerous condition of one of my brake lines. In bringing it to my attention they might just have saved the life of my wife or me. Thank you so very much. And, I know, some people may think they told me I needed a repair that was not needed - but, again, they had the photo proof. Also, because I've dealt with Integrity now for years - I am absolutely certain of their honesty - and yes - Integrity.

While I've been writing this recommendation I've been remembering nightmares from the past. Over the years I've needed lots of auto repairs. And, I've used many local shops.

I have never had the level of service, care, and results as I have enjoyed from Integrity over these last 5+ years. And, all of the extra things they do to make their customers comfortable and content while waiting for the repair. Truly impressive!

This time they were even so kind as to pick up my vehicle and provide a loaner for the day (I needed to go to several appointments). In my book, that goes way above normal. This is the kind of place that you almost enjoy having to have repair work done (almost...).

Anyway, I want anyone reading this review deciding to give Integrity a try - just do it! Go and talk with them about what the problem is with your vehicle. They will discuss possible problems and solutions.

My wife, Camille, and I want to thank the wonderful team and wish you all a very Merry Christmas.


Mark and Camille Peltier-Robson - Beloit

So, today I took my 2004 Expedition in to have the side step rails replaced with aftermarket ones. What a great experience.

My original step rails rusted out, and I was afraid I would bust them every time I stepped up into my Expedition. I found a great replacement set on Amazon where I can research and read reviews before I purchase an item. I found a great set, and what was especially awesome was that I could have them shipped directly to Integrity.

That really saved me a lot of trouble. I love that!

So, when I got there today, they were all ready for me - and they did a great job at a really fair price. I also got my oil change while I was there. I love these folks.

They were very busy but did a great job of squeezing me in. Though I will admit, I don't mind waiting in their waiting room. It's large, has several different types of chairs - including a couple of overstuffed ones and a matching overstuffed couch.

It's not just the decor, but they offer free WiFi, a computer station, and two spotless bathrooms. Amazing!

I also have to admit, I'm in love with their Enormous High Def TV.

And, if all that isn't enough, every time one of the owners or their staff walked by, they offered coffee or a cold refreshing soda. They even had some yummy looking muffins that tempted me. I settled on a Mountain Dew - and there was no charge. This is truly appreciated in today's' service deprived world.

You'd think they were padding their bill to cover the costs - but, I'm telling you straight - their prices are the best I've found from a company that I completely trust. Integrity is a great name for this group of professionals.

And, get this... when I went to leave and pay my bill - they gave me a nicely wrapped Christmas gift - a beautiful handmade ornament that will look awesome on my tree. What a nice touch (though every time I have used their service they provided a nice little gift item).

So, if you want to know if you should give them a try - I STRONGLY recommend that you do. Things can always come up with car repairs - but you can almost enjoy the experience by using Integrity Auto Care in South Beloit to take care of your auto repair needs!

Thanks again Integrity!

Mark Peltier-Robson
Beloit

Wonderful customer service. I was explained everything in detail of what was needed to be done to my vehicle and they worked to find me the best deal on parts. This will definitely be my new automotive shop to go to with all my concerns for my vehicles,

I have been taking my vehicles to Integrity for years and will continue to do so. They do an exceptional job and I completely trust them. They have even started using photos of the areas that need to be repaired so I can see exactly what they are talking about - no more having to go to some shop that you just can't trust. This place is the best. They have always been exceptional at communicating what needs to be done. And, knowing that I am working on a limited budget, they have been awesome letting me know which repairs need to be done first. I really appreciate that. They have always been good to keep their word on the quoted cost. And, I feel absolutely confident that they are looking to provide me and my wife the safest vehicle possible within our budget. And, having a loaner car available has been such a blessing. So, please, if you need a good repair shop try these folks. You will be delighted you did. They really are that good!

A customer for several years. Good, dependable, honest work every time.

Leon and his family provide excellent customer service and quality work. They always follow up with your visit, ensuring that service expectations were met. Very accommodating, as well.

Integrity's customer service is second to none! Each time we take our car in, we feel like we are treated fairly and kindly, especially by Lee. We have had bad experiences at other establishments, especially on the customer service end of things. Car troubles are always costly and stressful, so it is nice to be treated well in the process. It costs nothing extra to give great customer service, but makes all the difference in the world! Keep up the great work, Integrity!

They checked the vehicle thoroughly and took time the time to go over any questions that I had. Laura was friendly, easy to speak with and very professional. I would recommend Integrity Auto Care to my family and friends.

Work completed as promised. Well Done.

Integrity Auto Care lives up to their name time after time. They never cease to impress me with how important taking care of their customers is to them. I was in for a regular oil change and just as I expected, I was told I'd have to look at replacing the front brakes. I got an estimate that is reasonable and now I can plan for it which is something that is very important to me. No surprises!

I live only blocks away so I could walk home or ask for a ride, but the luxury of having a clean, comfortable, and separate space to wait in is a great bonus. Comfy chairs with ottomans and a couch with a TV keep the mind occupied and they have coffee. There are a couple of bar height tables for laptop users, too and a clean bathroom. It's all so unique to a garage.

The lot was full of cars yet I was alone in the waiting area. It wasn't long until a gentleman joined me and commented how nice it was to have a place to sit and wait. He had been searching for a place to repair his car, but the other two locations couldn't help him for days and he needed his car for work. He told me he googled and found Integrity and when he called, they were also busy, but then told him to bring it in and they would take care of him. He was so happy! He vowed to always come back to Integrity. That's how I got started with Integrity also and they always take very good care of my car and me.

I would highly recommend this place if you have not found a satisfactory place that will take good care of you.

Family atmosphere, complete confidence in the work that is being done on my car. No double talk when checking over my Taurus !!! I love working with the staff. Professional and informative. This is why I only take my Taurus to Integrity Auto Care !!!! Thank you for taking good care of me !!!!

I've been taking my cars to Integrity for about 4 years after being referred by a friend. I have always received exceptional advice and service. Lee is always very helpful providing strategy and pricing. I find the multi point safety inspection very informative. oh yeah, they carry tires too! I highly recommend Integrity Auto Care.

I am happy with the work done.A nice clean waiting room or a ride to and from my home.






gives me the other things that are needed

Russ said he was treated well at the business.

Heather said this business is the only place that will provide her with a ride to and from. They are knowledgeable and friendly.