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Intell Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(610 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Professional Automotive services and maintenance at a reasonable cost with qualified technicians. Our goal is to make automotive experience friendly and successful. Professional Automotive services and maintenance at a reasonable cost with qualified technicians. Our goal is to make automotive experience friendly and successful.
We will tell you the truth, and nothing but the truth. We'll tell your exactly what needs to repair. We're proud of the work we do and strive to earn your best review. We stand by our work.
...more

Categories
Auto Repair, Repair Shop, Transmission Repair
Contact
(703) 665-2199

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
23585 Overland Dr Ste 116 Sterling, VA 20166
Intell Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(610 Reviews)

AR
ANGELO R.
Haymarket, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Excellent Company
The owner John and Inspector Hicks certainly took good care of me and showed empathy to our needs and request. I continue to appreciate knowing I am in good care leaving my vehicle concerns with Intell Auto Service.
John L., Executive Manager from Intell Auto Service responded on 06/13/2025 09:37 AM

We appreciate you sharing your experience with us. It's great to know that John and Inspector Hicks provided the support and understanding you were looking for. At Intell Auto Service, we strive to ensure that every vehicle leaves in top shape and every customer feels valued. If your vehicle could talk, I'm sure it would be singing our praises too! Looking forward to keeping your car happy and healthy in the future.


LR
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LEONARD R.
Leesburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
9
Great owner great service
John and his mechanics at Intel Auto Service always provide up front and honest assessment of your vehicles need. They do not try to convince you of a particular service unless it is warranted. In other words, they are not trying to take your trust in there assessment for granted
John L., Executive Manager from Intell Auto Service responded on 06/07/2025 09:39 AM

We appreciate your feedback! It's great to hear that you feel valued and well-informed about your vehicle's needs. Our team believes in honest assessments, not just filling up the recommendation bucket. After all, no one likes a mechanic who talks more than a car radio! We're glad you're enjoying your experience with us. Safe travels ahead!


Verified Customer
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
8
Safety inspection
At times the communication is very stoic but service is good .
John L., Executive Manager from Intell Auto Service responded on 06/06/2025 09:37 AM

It's fantastic to hear that you enjoyed our service! We appreciate the feedback about our communication; sometimes we get so focused on fixing cars that we forget to toss in a little extra warmth alongside our automotive expertise. We'll work on making our conversations a bit more lively in the future. Your satisfaction is important to us, and we're glad to have helped keep your vehicle running smoothly!


JH
JOHN H.
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Auto Service- Intel Auto
Excellent service - I trust John with both of our cars - over 5 years. Reasonable prices - great results.
John L., Executive Manager from Intell Auto Service responded on 06/04/2025 09:36 AM

We're delighted to hear about your positive experience with our service! Trust is no small feat, especially when it comes to your cars, and we're honored to have built that with you over five years. It sounds like you found the sweet spot between reasonable prices and great results—like the perfect balance of horsepower and fuel efficiency! If there’s anything else we can do to keep those wheels turning smoothly, just give us a shout.


RC
ROBERT C.
Herndon, VA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Quick Service
I just had a simple state inspection but was still impressed with the professionalism. The shop area was spotless. To me it’s a great indicator of what to expect.
John L., Executive Manager from Intell Auto Service responded on 06/04/2025 09:36 AM

We're pleased to hear that you had a positive experience during your state inspection! A clean shop truly is our way of saying, "We care about your car as much as you do." Professionalism is key in our business, and it's fantastic to know that it stood out to you. If you ever need more than just an inspection, we're here to keep your vehicle in top shape!


Verified Customer
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Very Pleased with repairs!
Mr Lee got the vehicle in tip top shape for the road. I carry all my vehicles there for service, even one recently purchased from the dealership!
John L., Executive Manager from Intell Auto Service responded on 06/03/2025 09:35 AM

We're glad to hear that Mr. Lee has your vehicle in top condition and that you trust us with all your cars – even those fancy ones from the dealership! It’s great to know that our hard work keeps you cruising smoothly on the road. If only the road could talk, it would surely tell tales of your wonderful driving adventures! We appreciate your support and look forward to keeping your fleet happy and healthy.


KP
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KAREN P.
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2025
verified customerVerified Customer
10
Excellent service
I always get great service at Intell auto.
John and his staff are professional and get the job done as soon as possible.
I highly recommend Intell for all your automobile needs. I’ve been going there are several years, with various needs and I am always pleased with their service.
John L., Executive Manager from Intell Auto Service responded on 06/02/2025 09:34 AM

It's fantastic to hear that you've been enjoying great service at Intell Auto. Our team certainly aims to tackle each task with professionalism and speed—almost like a pit crew, just without the high-speed race cars! We appreciate your loyalty over the years and are glad to know you've found a reliable place for all your automobile needs. Your recommendation means a lot to us!


MB
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MARK B.
Fairfax, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Outstanding Service
Outstanding Service!
John L., Executive Manager from Intell Auto Service responded on 06/01/2025 09:36 AM

We're glad to hear you had an outstanding experience! It’s always our aim to keep things running smoothly, much like your vehicle after a visit to us. If you experience any car trouble in the future, you know where to find us!


VV
Vijay V.
Ashburn, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/30/2025
verified customerVerified Customer
Category: Service
Vijay said the receptionist didn't know how to speak to their customers and was so rude. Vijay said the receptionist gave him a lot of trouble and overcharged him. He had issues with his parking light and went in for an inspection, he told the employee all he needed was the wire fixed and the employee argued with him about it. He said the employee told him he had to change a lot of things that weren't needed. Vijay said the employee wouldn't listen so he went to a different business that did listen and did fix the wire. Vijay said the employees were rude and had no knowledge. He said the employee didn't know the difference between LED and basic lights, the owner wouldn't let him talk to anyone else. Vijay suggested they need to change the front desk employee.
Not Recommended

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
I’ll put it like this, I come from MD
Im in the transportation industry, a good mechanic is hard to find.
This is the good mechanic, you’ve found him.
The type of service and professionalism that will make you recommend.
John L., Executive Manager from Intell Auto Service responded on 05/30/2025 09:35 AM

We appreciate your recognition of our service and professionalism! Finding a reliable mechanic can truly feel like searching for a diamond in a haystack, so we're glad to be your shining example. Your recommendation means a lot to us—like finding that extra fry at the bottom of the bag! We're committed to keeping your wheels turning smoothly so you can keep on transporting without a hitch.


RK
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Ray K.
Chantilly, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
10
Inspection
Ive used intell alot they are the best, its all about the service, politeness and to the point accuracy. If I'm in va I g there
John L., Executive Manager from Intell Auto Service responded on 05/29/2025 05:35 AM

It sounds like you've got a loyal connection with Intell Auto Service, and we're delighted to hear you've experienced top-notch service! We pride ourselves on our politeness and precision—it's the secret sauce to keeping your vehicle running smoothly (and everyone happy). If you ever want to share more about your favorite services or have any unanswered questions, we're all ears. Safe travels on those Virginia roads!


BP
BRIAN P.
Leesburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Walk-in safety inspection
The shop was clean and the guys at the front desk were friendly. I called ahead about walk-ins and they told me to bring it on over. My whole experience was positive and I was in and out in 15 minutes.
John L., Executive Manager from Intell Auto Service responded on 05/29/2025 09:36 AM

We appreciate you taking the time to share your experience with us! It's always great to hear our clean shop and friendly team made a good impression. We're like a fast-food joint, but for cars—minus the fries, of course! If you ever need quick service again, you know where to find us. Drive safe out there!


CM
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CORY M.
Leesburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Intell auto is the best!
They are fair, honest and always stand by their work.
John L., Executive Manager from Intell Auto Service responded on 05/28/2025 09:34 AM

We’re glad to hear that our honesty and commitment to quality have hit the mark for you! It's great to know that you can count on us to keep things fair—just like a good game of poker, but with fewer bad beats. We appreciate your support and look forward to keeping your vehicle in top shape!


Verified Customer
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Quick, reliable, and cost minded service
John and the team at Intell are the best - they get to the root of the problem quickly, and do not upcharge on unnecessary services.
John L., Executive Manager from Intell Auto Service responded on 05/24/2025 09:38 AM

We're glad to hear you're enjoying our service! John and the team take pride in getting to the heart of issues faster than a speeding car on the highway. It's great to know you appreciate our honest approach—no surprise charges here, just good old-fashioned transparency. Drive safe, and we look forward to serving you again!


Verified Customer
Sterling, VA
Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Review
Honest straight forward discussion.
John L., Executive Manager from Intell Auto Service responded on 05/21/2025 09:36 AM

We appreciate your feedback and are glad to hear that you found our discussion honest and straightforward. We believe that clear communication is key to a great service experience, just like a good road map helps you navigate your travels. If there's anything else on your mind, feel free to reach out!

Service Coupons and Posts
Thank you for the amazing review! 🌟 We're thrilled to be your go-to for automotive care in VA. Your kind words about our service and accuracy mean the world to us! 🚗✨ We’re here whenever you need us! #IntellAutoService #CustomerAppreciation
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Thank you for the awesome review! 🚗✨ We're thrilled you had a speedy, positive experience with us. Clean shop and friendly faces—you’re speaking our love language! Come back anytime for more quick fixes! #AutoLove #ServiceWithASmile
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Thanks for the stellar review! 🚗✨ We believe honesty is the best policy—just like your mechanic not charging you for that imaginary air in your tires! 😂 We're here to keep you rolling smoothly. #AutoCare #TrustIntell
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Thanks for the awesome review! We're thrilled that you found our transparency and quick fixes helpful. 🚗💨 Our goal is to keep your ride as smooth as butter! Come back anytime for more auto magic! ✨ #AutoService #CarCare
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We’re thrilled to hear you found our service outstanding! 🚗✨ We strive to keep your wheels spinning smoothly. Remember, we’re always here to make your ride a joy! Thanks for the love! 💖 #IntellAutoService #HappyClients
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We're blushing! 😊 Thank you for the kind words about our amazing owner and fair pricing. We strive to keep your wheels happy without breaking the bank! 🛠️🚗 #IntellAutoService #ThankYou
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Thank you for the kind words! At Intell Auto Service, we're dedicated to ensuring your ride is as reliable as your favorite playlist. 🚗🎶 Count on us to keep you moving! See you next time! #AutoCare #ReliableService
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We're thrilled to be your go-to spot for all things auto! 🚗✨ Your trust means the world to us—like a well-tuned engine! We'll keep your ride running smoothly. Thanks for choosing Intell Auto Service! #AutoCare #CustomerLove
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Thank you for the stellar review! 🌟 We love making your wait as comfy as your car is after a service. Our staff is always here to keep things courteous and professional. Trust us, your vehicle is in good hands! 🚗💨 #CustomerCare #IntellAutoService
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We’re thrilled to have loyal customers like you! 🚗💨 Joe and John are the dynamic duo of auto care, always ready to make your ride shine. Here’s to many more years of great service! Thanks for trusting Intell Auto Service! #CustomerAppreciation #AutoCare
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🚗🔋 Thank you for the fantastic review! We're thrilled to hear John and the team got you back on the road quickly—no one likes being stuck! Our goal is to keep your ride smooth and your wallet happy. See you next time! #IntellAutoService #JumpStartJoy
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A huge thank you for the kind words! 🌟 We’re thrilled to know that our honesty and professional service shine through. Here at Intell Auto Service, we always strive to keep you rolling smoothly! 🚗💨 #CustomerAppreciation #IntellAutoService
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We’re revved up about your kind words! ?? John and the team truly do care, and it shows in every oil change and tire rotation. Thanks for keeping the good vibes rolling! ? #CustomerCare #IntellAutoService
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? Thank you for the fantastic shoutout! We're thrilled our service hit the high notes! ? If you ever need more auto magic, we're just a pit stop away. Keep those wheels turning! #IntellAutoService #OutstandingService
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Thanks for the love! We're thrilled you found our service reliable and high quality! ?✨ We promise to keep your wheels turning smoothly—no rocket science here, just good ol' car care! ? #IntellAutoService #QualityCare
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We're revved up to hear that Intell Auto is winning your heart! ?❤️ Our team is dedicated to providing top-notch service, and your kind words fuel our passion. Keep those wheels rolling! ?️ #IntellAutoService #CustomerLove
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Thank you for choosing Intell Auto Service! ?✨ We're thrilled to hear your first experience was a hit! Our team loves helping you keep your ride in top shape. Come back anytime—your car will thank you! ? #CustomerJoy #AutoServiceExcellence
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We're blushing! ? Thank you for the kind words! At Intell Auto Service, we strive to keep your wheels turning smoothly with a friendly smile and honest repairs. We promise to keep being your car's favorite pit stop! ?? #AutoCare #CustomerLove
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We're thrilled you found us speedy and efficient! ?✨ Our clear communication ensures no surprises—just pure driving joy! Thanks for the high-five! ?? #CustomerAppreciation #IntellAutoService
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We're thrilled to be your go-to for car care! ?✨ Honesty and trust are the fuel that drives us. We're here to keep your ride running smoothly! Thanks for the love! #IntellAutoService #TrustworthyService
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A heartfelt thank you for the glowing review! ? It’s been an incredible journey serving you for 8 years! Your trust in us means the world. ?? Here’s to many more smooth rides ahead! #CustomerLove #IntellAutoService
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We’re revved up about your feedback! ?? John’s skills make us feel like we’re in the fast lane of auto excellence. We're thrilled you count on us for reliable service! Thanks for the turbocharged support! #IntellAutoService #MasterMechanic ?️✨
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We're thrilled to hear you trusted us with your Honda Odyssey! ?? Same-day service is our special power! ? Thank you for the recommendation. Remember, we’re always just a check engine light away! #AutoExperts #IntellAutoService ?️✨
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We're thrilled to hear about your smooth experience at Intell Auto Service! ?✨ We promise to keep that smooth sailing going—no bumps in the road here! Thanks for trusting us with your ride! #SmoothSailing #IntellAutoService
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We’re thrilled to be your go-to pit stop! ?? Big thanks for trusting John and the crew with your family’s rides. We're here for all the routine and non-routine adventures! Let's keep those wheels turning. ?️ #AutoFamily #BestInTheBiz
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Thank you for the stellar review! ? No weather can stop us from keeping your ride in top shape! ?☔️ We're proud to be your reliable pit crew. Keep the compliments coming; they fuel our engines! ? #IntellAutoService #CustomerAppreciation
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We’re revving with excitement over your kind words about our outstanding service! ?✨ Your support fuels our passion for keeping you on the road. Thanks for choosing Intell Auto Service! #OutstandingService #DrivenByYou
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Thanks for the fantastic review! ?? We're thrilled you loved our service—John and the team always aim to keep your ride running smoother than your morning coffee! ☕️ We'll be ready for your next pit stop! #AutoCare #CustomerLove
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We're glad our technician was able to tackle those dashboard alarms and make your jeep run smoothly! ?✨ Accuracy and safety are our top priorities—plus, who doesn't love fair prices? Thanks for the awesome review! #IntellAutoService #JeepJoy
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We're thrilled to hear that you loved our service! ?✨ John and the team are always ready to tackle any auto challenge—kind of like superheroes, but with wrenches! ?️ Thanks for trusting us with your Ram! #IntellAutoService #WeFixItAll
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We’re thrilled to hear about your speedy oil change! ?? Our team loves keeping you on the road and maybe a little oilier! Thanks for the glowing recommendation! ? We appreciate your trust in us. #IntellAutoService #OilChangePros
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? Big thanks to our awesome customer for the kind words! At Intell Auto Service, we believe every vehicle deserves some TLC ?❤️. We're here to keep you rolling smoothly! #AutoCare #Thankful
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? Thanks for choosing us, we're thrilled to have saved you some ? and provided top-notch service! We appreciate your trust in us! ?? #CustomerAppreciation #AutoCare
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? Thank you for the awesome review! We're thrilled to hear that you had a great experience with us! ⏰ Keeping your ride on time is what we do best! ?? #CustomerAppreciation #FiveStarService
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Thanks for the kind words! ? We're thrilled to be your go-to shop. We'll keep delivering the reliability and fairness you deserve. #HappyCustomers #ReliableService
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Thanks for the 5-star review! ? Keeping cars happy and customers satisfied is what we do best. We appreciate your support! #CustomerSatisfaction #AutoCare
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Woo-hoo! ? We're delighted to hear your vehicle didn't need any repairs. Thank you for the 5-star review! We're always here to keep your wheels in tip-top shape. #CustomerAppreciation #IntellAutoService
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? We're thrilled to hear about your positive experience, John will be thrilled to read your kind words. Thanks for choosing Intell Auto Service! ? #CustomerSatisfaction #AutoService
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Thanks for the 5-star review, Richard! ? We're thrilled to hear that our team delivered a great job and on-time service. Your support means a lot! ?? #CustomerAppreciation #IntellAutoService
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? Thank you for the love, Curtis! We're here to keep your older rides running smoothly! ?? #IntellAutoService #CustomerAppreciation
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? Big thanks for your kind words, Ernesto! We're thrilled to keep your wheels in tip-top shape. Your support means a lot and we can't wait to welcome even more car enthusiasts into the INTELL family! ?? #CustomerAppreciation #AutoCare
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Thank you for trusting us with your cars, and for the fantastic review! We're thrilled to know that you have full confidence in our service. Here's to many more reliable rides ahead! ?✨#HappyCustomers #AutoService
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? Thank you for the glowing review! We're thrilled to be your go-to for all things auto! Your trust means the world to us! ?? #CustomerAppreciation #Grateful
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Thanks for the 5-star review! ? We're glad you appreciate our top-notch service and John's professionalism. We aim to always deliver amazing and thorough service. We appreciate your support! #IntellAutoService #CustomerSatisfaction
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? Thank you for the 5-star review! We're thrilled to hear that our service met your expectations and that you appreciated our honest approach. Your recommendations mean a lot! ? #CustomerSatisfaction #AutoRepair
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Thanks for the 5-star review, Chris! ? We're delighted to hear that we met your expectations. Your kind recommendation means a lot to us! #HappyCustomers #IntellAutoService
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? Thanks for the love! ? Our team appreciates your kind words. You can count on us for honest and speedy service every time! ? #IntellAutoService #CustomerAppreciation
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? We're so grateful for your kind words! We take pride in being your trusted mechanic and providing honest service. Thanks for cruising with Intell Auto Service! ?? #CustomerAppreciation #HonestMechanic
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? Thanks for the 5-star review, Bill! ? Our team was happy to bring the cool air back to your Lexus 350! We're delighted to hear that we've earned your recommendation! #HappyCustomers #AutoRepair
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? Thank you for the amazing review! We're thrilled to have been able to help you out with your Honda CRV. ? Our team appreciates your kind words and we look forward to serving you again. #CustomerAppreciation #AutoService
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Thanks for the stellar review, John! We're thrilled to hear your positive feedback. We'll keep working hard to ensure you always receive top-notch service! ?? #CustomerAppreciation #IntellAutoService
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Thanks for being a loyal customer for 6 years! We're thrilled to have kept your wheels rolling trouble-free. Here's to many more years of smooth rides! ?? #CustomerAppreciation #AutoService
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Thank you for the ⭐️⭐️⭐️⭐️⭐ review, Mark! We're thrilled you had an outstanding experience at Intell Auto Service. Keep cruising with confidence! ?? #HappyCustomers #FiveStarService
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Woohoo! ? Thanks for the 5 stars, Dennis! ? We're thrilled to have saved your truck from an early retirement. ? Our team is always here to keep your vehicle feeling brand new. ?️ #Grateful #HappyCustomers
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