Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

164 Reviews

98% Would Recommend
Latest Review 18 days ago

Reviews


Verified Customer
Arlington, VA
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Good work on short notice
Car suddenly developed an issue while I was near Intell, about 35 miles from where I live. John saw me immediately, got the car on a lift and evaluated the problem. Was able to get the car fixed in half a day.

ME
MARK E.
Sterling, VA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great Service
Honest and fair. Always willing to work with you.

JT
Jacquelyn T.
Chantilly, VA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
State inspection
Intell Auto is awesome! I've been going there for about a year and never had any issues. John explains everything in detail. No beating around the bush. I went in for a state inspection and I was in and out in less than 30 minutes. Staff is very friendly!

RR
Rachell R.
Herndon, VA
Chevrolet Camaro
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/30/2018 Category: Service
Rachell said she does not appreciate the advice given to her by the business. She said they charged her $99 for a diagnostic test and said that her alternator was bad and was not charging the battery. Rachell said another business found that she did not need an alternator just a battery, her total bill was $200 as opposed to $1200.
This review was collected via phone interview by Customer Research Inc.

ES
Elmer S.
Sterling, VA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Elmer said the service the business provided was good.
This review was collected via phone interview by Customer Research Inc.

AN
Abdul N.
Ashburn, VA
Saab 9-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Abdul said the customer service was good, the office was clean and they provided good service.
This review was collected via phone interview by Customer Research Inc.

WG
William G.
Centreville, VA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
William said the business provided good customer service and they also offered him1 day service for emergency work.
This review was collected via phone interview by Customer Research Inc.

DD
DHARMA D.
Ashburn, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
AC service - Camry Hybrid
Honest and quality service. Would definitely recommend.

SG
Shlomo G.
Haymarket, VA
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Shlomo said he had very good service. He mentioned the employees were great as well. He will be back in the future when his vehicle needs repaired.
This review was collected via phone interview by Customer Research Inc.

MH
Micheal H.
Herndon, VA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Micheal said that the place made his experience easy, he had no issues or complaints about the service.
This review was collected via phone interview by Customer Research Inc.

JT
Jacquelyn T.
Chantilly, VA
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Absolutely wonderful!
Every time I go, the staff is very friendly and very informative. It is the only place i trust to work on my car, and will happily return if any new problems arise!

JF
John F.
Aldie, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018
State Inspection
Normally I am super annoyed when it is State inspection time... but now that Intell Auto does State Inpections... I can drop my car off... walk down to McDonalds... have a burger and fries... chocolate milk shake and walk back to Intell... and it’s done! I’m sooo happy Intell is now doing State Inspections!!!

MM
Mike M.
Virginia
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Mike said the staff provided good customer service.
This review was collected via phone interview by Customer Research Inc.

SP
Sam P.
Aldie, VA
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Sam said he came in for tires, but the TPMS signal is going off after service.
This review was collected via phone interview by Customer Research Inc.

DM
DEBORAH M.
Aldie, VA
Honda HR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
Want an honest mechanic?
Mr. Lee Has been my mechanic for eight years. He is very knowledgeable and more importantly extremely honest. He will not fix things that don’t need to be fixed and when he does fix your car it is done to perfection!

TM
Thomas M.
Chantilly, VA
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
2013 Pathfinder
Great service

JF
JOHN F.
Aldie, VA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Best Mechanic in town!!!
I didn’t have an appointment... stopped in... they fixed my Car’s A/C while I waited... great price... take your car here!!!

DF
DENNIS F.
Ashburn, VA
Volkswagen Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Repair work
Extremely outstanding mechanics, best customer service ever, very reliable and trustworthy

ME
MARK E.
Sterling, VA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Great Service
Simply the BEST. Sincere, honest and cost effective.

AS
ARVIND S.
Chantilly, VA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Reliable Car Shop
John Lee provided excellent service. Performed exactly the service I asked for. No up-selling, no pressure. Finally found a Car mechanic who I can rely on.

Displaying Review 1 - 20 of 164 in total