Jack Giambalvo Hyundai


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1850 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 4.1428557/5Overall Rating 4.1428557/5Overall Rating 4.1428557/5Overall Rating 4.1428557/5rating 4.1428557
Original
Overall Rating 2.53571/5Overall Rating 2.53571/5rating 2.53571rating 2.53571rating 2.53571
97% Would Recommend
100% Business Response
Latest Review 2 days ago
Larry D. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very friendly people
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 12/13/2017
Service Type: Repair
Review Created: 12/15/2017 01:39 PM
Rodney R. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"it's ok"
it's ok
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/15/2017 01:30 PM
Matthew S. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank You!"
everyone is very friendly and knowledgeable.
Vehicle: 2004 Hyundai Elantra
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/15/2017 10:32 AM
Judith W. on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Mr"
I was really surprised at the length of time it took to fix a battery and I am still pissed that I never heard back about the loaner car.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 11:56 AM
Chris B. at Jack Giambalvo Hyundai responded on 12/14/2017

Ms. Werner, 

I am very sorry to hear about the lack of communication on the loaner car. This is not at all normal for our service staff. Would it possible to speak over the phone? I would like to get some more details regarding this situation. 

Thanks, 
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
David L. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Took vehicle in for scheduled service. Everything went very well.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 10:57 AM
Chris B. at Jack Giambalvo Hyundai responded on 12/14/2017

David, 

Thanks so very much for the perfect 5 star rating!!! 

Regards,
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Marylea B. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service"
I've never been disappointed with the service, or my Hyundai,
2011 going on 60,000k. Runs like new.
Thank you,
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/13/2017 07:12 PM
Chris B. at Jack Giambalvo Hyundai responded on 12/14/2017

Marylea, 

We sincerely appreciate the wonderful feedback! 

Thanks,
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Raymond B. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealer, great service,great people"
Always excellent service as expected
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/10/2017 11:50 AM
Chris B. at Jack Giambalvo Hyundai responded on 12/11/2017

Mr. Bechtel,

Its been a pleasure getting to know you over the years. You have not only been a customer but a mentor. You have always spent time giving correction thru direction to us all. 

Much appreciated,
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service department "
Jack Giambalvo service is outstanding!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/08/2017 11:36 AM
Chris B. at Jack Giambalvo Hyundai responded on 12/08/2017

Thanks so much for the perfect 5 star review!!! 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Verified Customer on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy customer"
The part was in on time for the repair. I was out in less than an hour!
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/07/2017 05:59 PM
Chris B. at Jack Giambalvo Hyundai responded on 12/08/2017

Many thanks for the great review!! 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Connie L. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good staff and waiting area"
Had very good service
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/07/2017 04:45 PM
Chris B. at Jack Giambalvo Hyundai responded on 12/08/2017

Connie,

Thank you for taking the time to share the great review. 

Regards,
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Carlos C. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Every visit"
Every visit has been exactly what you expect. Great customer service.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/07/2017 04:42 PM
Chris B. at Jack Giambalvo Hyundai responded on 12/08/2017

Carlos,

Many thanks for the great 5 star review. 

Regards,
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Randy H. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff is very courteous and knowledgeable and the prices are very fair. My vehicle is always serviced in a timely manner. "
The staff is always courteous and explains all repairs. The waiting area is very nice also. The prices are very reasonable, and I really like my car being washed. I have been going here for almost 20 years, and will continue to have my vehicle serviced here.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/07/2017 09:47 AM
Chris B. at Jack Giambalvo Hyundai responded on 12/08/2017

Randy,

Its been a pleasure having you as a customer all these years!! 

Regards,
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Verified Customer on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Friendly Service "
Thanks
Vehicle: 2003 Hyundai Santa Fe
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/06/2017 08:24 PM
Chris B. at Jack Giambalvo Hyundai responded on 12/08/2017

Thanks so very much for the great review! 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Brian B. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding performance "
The quick service and the professionalism of of the employees.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/06/2017 12:24 PM
Chris B. at Jack Giambalvo Hyundai responded on 12/08/2017

Brian,

Thanks so much for all your support and business over the years. 

To many more! 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Craig D. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Great service
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/06/2017 10:41 AM
Chris B. at Jack Giambalvo Hyundai responded on 12/06/2017

Craig,

Many thanks for those kind words! 

Regards,

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Sharon R. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
The staff provided excellent customer service and were efficient despite being down one staff.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/05/2017 06:24 PM
Chris B. at Jack Giambalvo Hyundai responded on 12/06/2017

Sharon,

We appreciate your patronage and time to leave the great feedback. 

Regards,
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Joseph S. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
great service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/05/2017 02:39 PM
Chris B. at Jack Giambalvo Hyundai responded on 12/06/2017

Joe,

Thanks so very much for the amazing feedback and support. 

Regards,
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Steven D. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy in and easy out."
Great service!
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 12/02/2017 08:26 AM
Chris B. at Jack Giambalvo Hyundai responded on 12/03/2017

Steven, 

We appreciate the great feedback and time to leave the outstanding review!! 

Regards,
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Verified Customer on 12/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"services"
Quality....friendliness
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 12/02/2017 01:08 AM
Chris B. at Jack Giambalvo Hyundai responded on 12/03/2017

Thanks for sharing the feedback. Its our goal to provide a 5 star level of experience, so if there is any area in particular we can improve please let us know! 

Regards,
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Verified Customer on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
A fine job indeed!
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 12/01/2017 05:44 PM
Chris B. at Jack Giambalvo Hyundai responded on 12/03/2017

Its great to see your visit went well. Thanks for sharing the feedback. 

Thanks,
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
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