Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

2364 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.1515164/5Overall Rating 4.1515164/5Overall Rating 4.1515164/5Overall Rating 4.1515164/5rating 4.1515164
Original
Overall Rating 2.60606/5Overall Rating 2.60606/5rating 2.60606rating 2.60606rating 2.60606
97% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


Anonymous avatar
Verified Customer
York, PA
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Always treated like family.
Consistent staff and friendly, on-time accommodating service.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/20/2018

Thank you for sharing the 5 star review and taking the time to leave the great feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

JS
John S.
Red Lion, PA
2014 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Great
Always a pleasure to do business with them
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/20/2018

John,

Thank you very much for the feedback. It’s our goal to provide 5 star level of care for every customer for every visit. Is there anything in particular we can improve upon to be a 5 star experience? We use our customers feedback to help us improve as much as possible.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Anonymous avatar
Verified Customer
York, PA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Good personell
Service and friendliness are over the top.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/20/2018

Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

CF
Charles F.
Red Lion, PA
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
I was out fast
I’m happy
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/18/2018

Charles,
Thank you for taking the time to leave a 5 star review. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

RC
Raphael C.
York, PA
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
service review
Service was excellent and completed very timely. Only complaint I would have is that I made the appointment thru my phone app (first time doing so) and I could not find where to select if I was waiting for the vehicle, dropping off or need a loaner car. Most likely my inexperience at using the app.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/17/2018

Raphael,

Thank you for taking the time to leave a 5 star review and the feedback. We will take a look into that.  We always appreciate the support! 

Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Anonymous avatar
Verified Customer
Yoe, PA
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Well done
Job well done
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/17/2018

Thank you for taking the time to leave a 5 star review and the great feedback. We appreciate the support! 

Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Anonymous avatar
Verified Customer
Glen Rock, PA
2012 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Basic service. Not impressed, but also not unimpressed.
Same as above. I’d prefer not to have to answer these surveys EVERY time I get my car serviced.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/17/2018

Sorry your recent visit was not a 5 star experience. We appreciate your feedback. Thank you for your continued service with us!

Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

JP
James P.
York, PA
2016 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Fantastic as Always!
The quality and service I have come to appreciate every time I visit the dealership.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/15/2018

James,
Thank for taking the time to leave the great feedback and the 5 star review. As always, we appreciate the continued support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

MG
Misty G.
York, PA
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Awesome
They treat me like family! And I just bought a new one!
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/15/2018

Misty,

Thank you for sharing the 5 star review and taking the time to leave the great feedback. As always we appreciate the continued support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

PA
Philip A.
Shrewsbury, PA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Good service
Only service required was an oil change. They were fast and reasonable priced. Good service as always!
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/15/2018

Philip,


Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

WR
Wesley R.
Lancaster, PA
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
CUSTOMER SERVICE
Couldn’t ask for better, quick and clean, no issues in between.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/15/2018

Wesley,

Thank you for sharing the 5 star review and taking the time to leave the great feedback! We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

IP
Iosif P.
Felton, PA
2010 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Nice persons
Good service
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/14/2018

Iosif,
Thank you for taking the time to leave a 5 star review. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

HN
Harry N.
Stewartstown, PA
2016 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Great service advisor, good mechanics, fair pricing. Poor customer service area.
Always have received quality service from my Service Advisor, great mechanical/ technical work and everyone is friendly.
They need to upgrade their customer waiting area.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/14/2018

Harry,

Thank you for sharing the feedback. It’s our goal to provide 5 star service, so we appreciate any feedback. We are always striving to improve.


Thanks again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

SH
Scott H.
York, PA
2007 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Excellent service.
As always excellent service. They go above and beyond to make everything is done right.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/14/2018

Scott,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the continued support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AF
Ann F.
York, PA
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Excellent customer service and quality repair
I always use Giambalvo Hyundai for maintenance and repair. I have never had an experience less than outstanding.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/14/2018

Ann,


Thank you for sharing the 5 star review and taking the time to leave the great feedback. We appreciate the continued support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

DR
Deborah R.
York, PA
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Deborah
Great service. Very friendly.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/14/2018

Deborah,

Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Anonymous avatar
Verified Customer
York, PA
2009 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2018 Category: Service
One hour oil change???
On my most recent visit, a standard oil change took over an hour to complete. Seriously?
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/13/2018


Thank you very much for the feedback. I am sorry your recent visit took longer than normal. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback serious and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

RR
Robert R.
Felton, PA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
inspection and lube service
Scheduled very quickly. Service was completed before scheduled pick up time. Quick check out. Car was washed before pick up.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/13/2018

Robert,

Thank you for sharing the 5 star review and taking the time to leave the great feedback! We appreciate the support.


Regards,
Renee Lau

Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

FM
Fredrick M.
York, PA
2006 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
service, attitude, people
did a great job
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/13/2018

Fredrick,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

MF
Melissa F.
York, PA
2015 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Convenient
Easy to make appointments and little wait time for my oil change.
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Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/13/2018

Melissa,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315