Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2920 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.075/5Overall Rating 4.075/5Overall Rating 4.075/5Overall Rating 4.075/5rating 4.075
Original
Overall Rating 2.575/5Overall Rating 2.575/5rating 2.575rating 2.575rating 2.575
97% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


RK
Rebecca K.
York, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2019 Category: Service
Mechanic Service
The customer service team is amazing. Pat, Michelle and Ryan deserve 5 stars. They are friendly, communicative, professional, and passionate. They are the reason I keep going back to the Dealership for repairs when smaller repair shops are less expensive. However, I recently had a negative experience, not with their team, but with the repairs. I went in for a slow leak in my tire and it took 4 visits and 2 unnecessary repairs ( rim repair, valve replacement) to finally find the culprit (4th visit) which was a nail in the tire. I'm disappointed that so much time and money was wasted.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/18/2019

Rebacca,
Thank you very much for the feedback. I apologize for your recent visits and how many it took to figure out what the problem was. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

JC
Jovanna C.
York, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019 Category: Service
Good service
Great service
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/18/2019

Jovanna,
Thank you very much for the feedback. It’s our goal to provide 5 star level of care for every customer for every visit. Is there anything in particular we can improve upon to be a 5 star experience? We use our customers feedback to help us improve as much as possible.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

CF
Charles F.
Red Lion, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Good job
They did a great job
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/18/2019

Charles,
Thank you for taking the time to share the 5 star review and the feedback.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

JC
John C.
York, PA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Annual Inspection/Service
I will start with saying, I scheduled my appointment online. The process of scheduling online was rather easy and self explanatory. I got a reminder email a few days prior to the appointment, which is a nice feature. I then showed up for my appointment and checked in with the service department, which was really easy and quick. The entire appointment was pretty quick. I got my cars annual state inspection/state emissions and the oil changed.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/18/2019

John,
Thank you for taking the time to leave the great feedback.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

DP
David P.
York, PA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Excellent
Excellent service and friendly
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/15/2019

David,
Thank you for taking the time to share the feedback and the 5 star review.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AM
Amy M.
York, PA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Great service
Always professional, reliable and quick service.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/14/2019

Amy,
Thank you for sharing the great feedback. We appareciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Great service
Awesome service.. great people
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/13/2019

Thank you for taking the time to share the 5 star review and the great feedback. We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AH
Adriana H.
York, PA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Great Service!
Quick and efficient service center and friendly staff! Always happy with my visits!
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/13/2019

Adriana,
Thank you so much for the great feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

RS
Rebecca S.
York, PA
2007 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Good customer service!
They have always done a good job in taking care of my vehicles!!
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/13/2019

Rebecca,
Thank you so much for the great feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AN
Anthony N.
York, PA
2009 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Michelle Lease
Yes I would only if they owned a Hyundai.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/13/2019

Anthony,
Thank you for taking the time to share the 5 star review.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

GW
Gallagher W.
York, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Great Service
Jack Giambalvo Hyundai has great service!
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/12/2019

Gallagher,
Thank you for taking the time to share the 5 star review and great feed back.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
consistently great and reliable service
5 star service always!
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/12/2019

Andrew,
Thank you for taking the time to share the 5 star review.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

FR
F R.
Red Lion, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
courteous & friendly.
friendly & fast
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/12/2019

Thank you for taking the time to leave the great feed back.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

DH
Dale H.
Dover, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
great service
this is my 4 car from u all so that's why I keep coming back u do a good job for the people. so thank you
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/12/2019

Dale,
Thank you for taking the time to share the 5 star review and the great feed back.  We appreciate your continued support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
.
.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/12/2019

Thank you for sharing the 5 star review. We appreciate your support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AV
Anne V.
York, PA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Quality of service ... 5 yrs now
I have always been pleased with the service I receive at Giambalvo Hyundai. They are thorough. They always are on time and tell you exactly what is going on with your vehicle.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/12/2019

Anne,
We thank you for your continued support with great reviews and patronage. We greatly appreciate it!


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

TL
Tyrone L.
Red Lion, PA
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Service was great
The service was very efficient.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/11/2019

Tyrone,
Thank you for sharing the 5 star review. We appreciate your support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

JK
Janessa K.
Coal Township, PA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Great Dealership
The service was fast and easy. Everyone is super friendly!!
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/11/2019

Janessa,

Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.

Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

LD
Linda D.
Felton, PA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Great Sevice
Prompt service,explain everything to you,nice waiting room,TV WiFi,and clean,offer transportation if needed,staff has full knowledge of your vehicle..
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/11/2019

Linda,
Thank you for sharing the 5 star review and taking the time to leave the great feedback. We appreciate your support.

Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

KD
Kay D.
Hanover, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
service
The service was great. Everyone very polite and professional. This was my free oil change for buying my car with you..
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 03/11/2019

Kay,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate your support.

Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315