Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

3175 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.1395337/5Overall Rating 4.1395337/5Overall Rating 4.1395337/5Overall Rating 4.1395337/5rating 4.1395337
Original
Overall Rating 2.5814/5Overall Rating 2.5814/5rating 2.5814rating 2.5814rating 2.5814
97% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


DK
David K.
York, PA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Excellent service department.
The service advisors go out of their way to save the customer money.

BC
Bennie C.
York, PA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
They Know My Car !!
I have been with Giambalvo since 1988, their service is on time and according to mfg .specs.
I bought the Genesis New in 2012 and they have reminded me of my services i need to do to keep the car in good shape, which is great ,
I would recommend this Dealer Ship to anyone.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/19/2019

Bennie,
Thank you so much for you great feedback and your continued support with our Dealership. We look forward to seeing you at your next service!
Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

TL
Todd L.
York, PA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Veloster Service
Always very prompt and courteous service.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/19/2019

Todd,
Thank you for sharing the great feedback.  We appreciate your continued support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

RM
Robert M.
York, PA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great prompt service
Giambalvo's always keeps track of the necessary service. I also like the way they give you an estimate of the cost prior to the service being done. I wait for the car so I appreciate the fast service.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/19/2019

Robert,
Thank you for sharing the great feedback. We know time is important to our customers, so we do our best to get you in and out with quality service.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

PG
Patricia G.
York, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2019 Category: Service
not sure about purchasing again
Communication to the customer leaves something to be desired.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/19/2019

Patricia,

Thank you very much for the feedback. I apologize for your recent visit and your tires not being rotated correctly. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? He has been out at training so far this week, but will be back today (06/19/2019). We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

FB
Frank B.
York, PA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Good, prompt service
Everything went smoothly for inspection and oil change. Great ride service to my job and back.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/19/2019

Frank,
Thank you so much for sharing the great feedback about your recent visit with us.  We appreciate your support!
Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
Red Lion, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great
The employees
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/18/2019

Thank you so much for taking the time to share the great feedback.  We really appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great Service Experience
Great product, Great people, Great Service provided
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/18/2019

Thank you for the great feedback! We appreciate your support.
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

VS
Virginia S.
York, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Excellent customer service
Good
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/17/2019

Virginia,
Thank you for taking the time to share about your recent experience with us.  We appreciate your support.
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

HW
Harry W.
Manheim, PA
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2019 Category: Service
.
.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/17/2019

Harry,
Thank you very much for the feedback. It’s our goal to provide 5 star level of care for every customer for every visit. Is there anything in particular we can improve upon to be a 5 star experience? We use our customers feedback to help us improve as much as possible.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

JB
Jacqueline B.
Dover, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Jacie
The people were very pleasant
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/17/2019

Jacqueline,
Thank you for taking the time to share the 5 star review and the great feedback about your recent visit.  We appreciate the support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AO
Alethea O.
York, PA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Good service
Good service
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/14/2019

Alethea,
Thank you for sharing the great feedback about your recent visit with us. We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

SB
Steve B.
Red Lion, PA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great service
Always great service
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/13/2019

Steve,
Thank you for sharing the great feedback and the 5 star review.  We appreciate your continued  support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

DC
David C.
Stewartstown, PA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Friendly service easy appointment process
Thanks
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/13/2019

David, 
Thank you for taking the time to share the 5 star review and the great feedback about your recent visit with us.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
Emigsville, PA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Quick and Painless
In and out for Service with no issues.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/12/2019

Thank you for taking the time to share about your recent visit with our Service Department.  We appreciate your support!

Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

ER
Elizabeth R.
Harrisburg, PA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
The service is awesome!!!!
The service is not only awesome but so are the prices for repairs!!!!
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/12/2019

Elizabeth,
Thank you for sharing the great feedback about your recent visit with us.  We appreciate the support!
Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

SJ
Stephen J.
New Bloomfield, PA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Everyone is very nice and knowledgeable.
My wife and I have purchased nine new vehicles from Jack Giambalvo. I think that says all you need to know. Do you inow any other family that has purchased nine new vehicles from Jack Giambalvo?
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/11/2019

Stephen,
Thank you so much for your great feedback! We appreciate your continued service with buying new vehicle from us and continuing to service them with us. We greatly appreciate it.
Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Oil change
Thank you
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/11/2019


Thank you for sharing the 5 star review and great feedback.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
Columbia, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Great
Pleasant staff. Quick service.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/11/2019

Thank you for sharing the feedback about your recent visit with us.  We appreciate the support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

WG
Wayne G.
York, PA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
the service is very good
The service is very helpful
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 06/11/2019

Wayne,
Thank you for sharing the feedback about your recent visit with our service department.  We appreciate your support.
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315