Western Mass Auto Repair


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

107 Reviews

97% Would Recommend
Latest Review about 1 year ago


Emmett P.
Indian Orchard, MA
Overall Rating 1/5rating 1rating 1rating 1rating 1
Bad Service
I give this a Zero. I caught them as a crook and a liar. They did not complete the service that they attend to do. I went back to them 2 more times to complete the service. These people are not professionals and they don't know what they are doing. They try to hide it by not calling you the problem is, You have to figure it on your then address it to them. They say they do the job but yet don't complete it. Don't go there if you need a car starter.

Brian M.
Chicopee, MA
Chevrolet Silverado
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2017 Category: Service
Brian said his vehicle was at this business for about 11 months. The technician told him he would repair the driveshaft and the rear passenger door that was smashed in. The driveshaft has not been repaired and the rear passenger has been spray painted the wrong color. The dent has not been removed. The breathalyzer is not working and will have to be replaced. The Department of Transportation has sent him two notices stating that the calibration has not been done and he is being fined. His vehicle has been taken to another business for repair work and it's still not working.
This review was collected via phone interview by Customer Research Inc.