Jenkins Hyundai of Ocala


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

3101 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 3.9999996/5Overall Rating 3.9999996/5Overall Rating 3.9999996/5rating 3.9999996rating 3.9999996
Original
Overall Rating 2.16/5Overall Rating 2.16/5rating 2.16rating 2.16rating 2.16
95% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Diane T. on 10/19/2017
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"Friendly Service"
I like the fact that everything involved in my appointment is punctual. I also like how friendly and professional everyone is. I love getting my car back serviced and washed!
Vehicle: 2003 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 07:02 PM
Verified Customer on 10/19/2017
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"Xxxxxxxxxxx"
Xxxxxxxxxx
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 05:10 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/19/2017

Thank you for trusting us to perform the maintenance your 2016 Tucson. We appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
John A. on 10/19/2017
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"Satisfaction guaranteed!"
We've not been disappointed with our car or quality of service provided. George went above and beyond in making our service visit a pleasant experience.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:27 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/19/2017

Thank you for trusting us to perform the maintenance your 2017 Santa Fe. We appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
Harold M. on 10/19/2017
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"Outstanding Customer Service"
The staff at Jenkins Hyundai is the best. Always courteous, friendly and professional. Personally engaged regardless of reason for the visit. Scott, Aaron and Amy are to be commended. Thank you
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 01:56 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/19/2017

Harold, thank you for trusting us with the maintenance of your Veloster ! We appreciate the five-star rating

SCOTT WESTERKON  (SERVICE MANAGER)
Marlene D. on 10/18/2017
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"my trip to Ocala"
Your service is fantastic. My service advisor is due a raise. Thank you for the car wash.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 07:04 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/19/2017

Thank you for trusting us to perform the maintenance your 2013 Santa Fe .  We appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
Elizabeth P. on 10/18/2017
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"Best ever!"
As always, I have received excellent customer servace.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/18/2017 06:35 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/19/2017

Elizabeth, thank you for trusting us with the maintenance of your Santa Fe! We appreciate the five-star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Luis B. on 10/18/2017
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"customer service"
there is only one thing the problem with the lights is still there, I my need to make another appoiment to have the light checked
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:21 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/19/2017

Thank you for trusting us to perform the maintenance your 2017 Tucson .  We appreciate your feedback and do apologize for not fixing it right the first time

SCOTT WESTERKON  (SERVICE MANAGER)
Paula T. on 10/18/2017
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"Oil change"
Oil change was done in a timely manner. Car wash and vaccum was an extra plus!!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:26 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/19/2017

Paula, thank you for trusting us with the maintenance of your Veloster! We appreciate the five-star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Richard H. on 10/18/2017
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"Debbie's car"
Fantastic
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 03:44 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/18/2017

Richard, thank you for trusting us with the maintenance of your Tucson! We appreciate the five-star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Loretta F. on 10/18/2017
Recommended badge inactive Recommended
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"great service"
very happy with service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/18/2017 12:02 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/18/2017

Our goal is to provide you with the best service possible! Thank you for trusting us with your business and we appreciate your feedback, and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Hector Z. on 10/18/2017
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"Great people to deal with."
Good and fast service
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 11:15 AM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/18/2017

Thank you for trusting us to perform the maintenance your 2014 Tucson.  We appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
Verified Customer on 10/18/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Staff seems uninformed about trunk release"
as part of required maintenance and still under warranty (only 10k mi and less than 18 mo old 2016 Sonata), I asked them to check the trunk release as whole first year it popped up halfway to fully open but past couple months only half time it pops up that high, rest of time it just unlocks and have to raise manually. Staff stated that is not a feature of that car, only Genesis model has that. I feel that info is incorrect as why then would it open at least 45-deg the entire first year every time whether in the garage or outside yet only recently does that much half the time or so?
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 09:34 AM
64796e84aea0258fa610c5aa433f1e1c?s=28
Maria P. at Jenkins Hyundai of Ocala responded on 10/18/2017

Thank you for the honest feedback. We will certainly look into this to ensure our team is well informed.  We appreciate you trusting us with the maintenance of you 2016 Sonata!


Regards,

 
 Maria Patino
Customer Relations Director
Office: (352)620-2264 Ext 3482
maria_patino@jenkinscars.com
Robert C. on 10/18/2017
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"Good "
Good
Vehicle: 2008 Hyundai Azera
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 03:57 AM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/18/2017

Thank you for trusting us to perform the maintenance your 2008 Azera .  We appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
ARTHUR G. on 10/18/2017
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"People skills by the staff"
Very attentive to my needs
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/18/2017 02:40 AM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/18/2017

Thank you for trusting us to perform the maintenance your 2015 Sonata.  We appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Car repair of steering problem."
More communication with the customer is needed. Also an explanation of what the problem is & how they plan to fix it.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 04:48 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/18/2017

Pauline, your satisfaction is very important to us. Your feedback is truly appreciated, since it will help us to ensure we exceed your expectations in the future. 

SCOTT WESTERKON  (SERVICE MANAGER)
William H. on 10/17/2017
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"Fast and friendly service"
I am always happy with the timeliness of service techs and representatives. Jenkins also provides a comfortable, relaxing place to wait on your car.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:34 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/18/2017

Thank you for trusting us to perform the maintenance your 2016 Sonata.  We appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
Verified Customer on 10/17/2017
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"Quick and reasonable "
Excellent experience!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:30 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/17/2017

Thank you for trusting us to perform the maintenance your 2017 Elantra.  We appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
Sean F. on 10/17/2017
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"Oil change"
Great service
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:05 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/17/2017

Sean, thank you for trusting us with the maintenance of your Veracruz! We appreciate the five-star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Robert S. on 10/17/2017
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"service"
all services done in a timely matter without any extra costs "being found"
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:46 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/17/2017

Thank you for trusting us to perform the maintenance your 2011 Sonata .  We appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
Verified Customer on 10/17/2017
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"Excellent"
Service done in a timely manner - personnel is knowledgeable -
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:56 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 10/17/2017

Charles, thank you for your business and the positive rating

SCOTT WESTERKON  (SERVICE MANAGER)
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