Jenkins Hyundai of Ocala


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

3295 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.0384619/5Overall Rating 4.0384619/5Overall Rating 4.0384619/5Overall Rating 4.0384619/5rating 4.0384619
Original
Overall Rating 2.15385/5Overall Rating 2.15385/5rating 2.15385rating 2.15385rating 2.15385
95% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Joseph F. on 11/23/2017
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"Jenkins Service"
Service is great and quick- I do not like the constant unending emails asking for a review- One would be enough. If I have time I will leave one
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/23/2017 02:57 PM
Verified Customer on 11/23/2017
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"Oil change"
The time it took was too long
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/23/2017 01:47 PM
Verified Customer on 11/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service advisors need to spend more time with customrs."
none
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/23/2017 12:55 PM
Harless D. on 11/22/2017
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"Clean and efficient"
Appreciate the service department going the extra mile for me
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/22/2017 08:24 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/23/2017

Our goal is to provide you with the best service possible! Thank you for trusting us with your business and we appreciate your feedback and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Robert B. on 11/22/2017
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"Service was professional, waiting area comfortable, coffee good! What more could you ask?! :)"
My service issue was handled correctly and in a timely manner. Also, got a car wash! Very appreciated.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/22/2017 03:11 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/23/2017

Our goal is to provide you with the best service possible! Thank you for trusting us with your business and we appreciate your feedback and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Tawanna M. on 11/22/2017
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"Customer service "
My sales associate Megan was awesome! She really helped me out a lot and helped me get the car that i wanted.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/22/2017 02:11 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/23/2017

We appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
Melanie K. on 11/21/2017
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"Customer service"
Outstanding customer service. I thought my warranty had expired and he looked it up and found that my car was still under warranty when he could have just let it go. He saved me money.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 04:26 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/21/2017

Melanie thank you for trusting us with your 2012 Santa Fe. We appreciate your feedback and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Verified Customer on 11/21/2017
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"Waiting area"
Very pleasant environment in the waiting area.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/21/2017 03:52 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/22/2017

Jeff thank you for trusting us with your 2014 Sonata. We appreciate your feedback and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Cornelius S. on 11/21/2017
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"Fast, and very competent service representative"
Very satisfied
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/21/2017 02:26 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/22/2017

Our goal is to provide you with the best service possible! Thank you for trusting us with your business and we appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
Verified Customer on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
Excellent freindly service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/21/2017 02:05 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/21/2017

We appreciate your feedback and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Verified Customer on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Service was quick. Staff very friendly
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 11:06 AM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/21/2017

Our goal is to provide you with the best service possible! Thank you for trusting us with your business and we appreciate your feedback and 5 star rating

SCOTT WESTERKON  (SERVICE MANAGER)
Verified Customer on 11/21/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service"
Thank you
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/21/2017 09:49 AM
64796e84aea0258fa610c5aa433f1e1c?s=28
Maria P. at Jenkins Hyundai of Ocala responded on 11/21/2017

Thank you for trusting us with the care of your 2017 Santa Fe. We appreciate the positive review!


Regards,

 
 Maria Patino
Customer Relations Director
Office: (352)620-2264 Ext 3482
maria_patino@jenkinscars.com
Linda G. on 11/20/2017
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"Customer satisfaction priority"
The excellent customer service provided from advisor Kirstie to the service manager addressing my problem to my satisfaction, I am very thankful!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 05:45 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/21/2017

Our goal is to provide you with the best service possible! Thank you for trusting us with your business and we appreciate your feedback and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Kenneth R. on 11/20/2017
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"Everyone has been so nice"
The people is the reason we have bought three cars in the last three years two in a little over a year.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/20/2017 03:13 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/21/2017

Our goal is to provide you with the best service possible! Thank you for trusting us with your business and we appreciate your feedback and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Hubert E. on 11/20/2017
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"The personnel are great, so helpful & courteous."
I couldn't ask for nicer & more thoughtful & helpful people than George, Ron & Pete . I know I can trust them completely to do what is needed & not ask me to do things I really don't need. We, my husband & I, before his passing have bought several cars at Jenkins & had our service work done there. These people are not only people we do business with, but they are our good friends.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/20/2017 05:16 AM
64796e84aea0258fa610c5aa433f1e1c?s=28
Maria P. at Jenkins Hyundai of Ocala responded on 11/20/2017

Hubert, thank you for your business and the fantastic review!


Regards,

 
 Maria Patino
Customer Relations Director
Office: (352)620-2264 Ext 3482
maria_patino@jenkinscars.com
Betty S. on 11/19/2017
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"Can count on good service."
Helpful service staff, work done as requested and nice amenities while you wait.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/19/2017 04:03 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/20/2017

Our goal is to provide you with the best service possible! Thank you for trusting us with your business and we appreciate your feedback and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Verified Customer on 11/18/2017
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"Clean, friendly place to wait"
Great waiting room,good service, reasonable prices.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/18/2017 05:35 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/19/2017

Our goal is to provide you with the best service possible! Thank you for trusting us with your business and we appreciate your feedback and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
William L. on 11/18/2017
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"Service review"
Was done in a timely manner and good value
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/18/2017 04:09 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/18/2017

Thank you for your feedback and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Deborah L. on 11/18/2017
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"This is what brings you back!"
Scheduling was easy, courteous service and done in a timely manner.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/18/2017 12:58 PM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/19/2017

Our goal is to provide you with the best service possible! Thank you for trusting us with your business and we appreciate your feedback and 5 star rating.

SCOTT WESTERKON  (SERVICE MANAGER)
Verified Customer ReScore Review on 11/19/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Slow Service"
I am satisfied with your response as long as action is taken.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/18/2017 07:31 AM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Slow Service"
First problem I have ever had at Jenkins
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/18/2017 07:31 AM
Scott A W., SERVICE MANAGER at Jenkins Hyundai of Ocala responded on 11/18/2017

Our number one goal is your satisfaction . We do apologize for the time it took us to complete your service. We are in the process of hiring the right people. Thank you for your feedback.

SCOTT WESTERKON  (SERVICE MANAGER)
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