ReScore Reviews™ (66)

ReScore
Overall Rating 4.3787852/5Overall Rating 4.3787852/5Overall Rating 4.3787852/5Overall Rating 4.3787852/5rating 4.3787852
Original
Overall Rating 2.1818182/5Overall Rating 2.1818182/5rating 2.1818182rating 2.1818182rating 2.1818182
93% Would Recommend
100% Business Response
Latest Review about 24 hours ago
Verified Customer on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"S’good"
S’good , S’good.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/20/2018 04:32 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/20/2018

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Elizabeth C. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great customer service!!!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/19/2018 05:42 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/19/2018

Thank you for the review we appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Kim M. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy with my 2007 Hyundai Santa Fe and Jim Ellis Service!"
I have only used Jim Ellis Hyundai for all of my service since I purchased my 2007 Hyundai Santa Fe new, prior to that I used Jim Ellis Saab to service my used Saab. Eddie King was a great communicator and I trusted him in explaining that I only got what I absolutelty needed. Really appreciate the kindness and professionalism by all of the folks at Jim Ellis Hyundai!
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/19/2018 04:58 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/19/2018

Thank you for the review. It was a pleasure to serve you

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Joel R. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai experience"
I'm on my 3rd Hyundai and love my Elantra! Scheduling appointments ahead of time is the best way to go. Fast, quick service and experienced and knowledgeable staff are there to assist you. I purchased the oil changes for life when I purchased my 2016 Elantra. However, due to nothing on the part of Jim Ellis Hyundai, with my current home location in Acworth, it's just not feasible or convenient for me to bring my car to Doraville for service and/or repair even once every 3 months. I will likely use Cherokee Hyundai in Kennesaw for my service calls.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/19/2018 01:31 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/19/2018

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Andrae T. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Jim Ellis Hyundai has the best customer service!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 06:11 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/19/2018

Thank you for the review. It was a pleasure to serve you,

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A+"
Good service!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/18/2018 05:34 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/18/2018

Thank you for the review. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Peter W. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time with no fuss!"
Warranty repair to my 2016 Sonata was completed quickly and efficiently, no problems. Staff was extremely courteous and customer lounge was well equipped and comfortable. Unlike other dealers I have visited, repair was completed on time as promised.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 05:06 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/18/2018

Thank you for the review. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Sarah W. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Highly satisfied customer"
I bought my car at Jim Ellis 7 years ago. In those 7 years I’ve had my car in for routine maintenance as well as unforeseen fixes. Each visit has been a pleasure. The Hyundai guys take great care of me.
I am always surprised by the level of care and the customer service that I receive at a Jim Ellis.
Great job!
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/18/2018 05:00 PM
E945517028dbf2042e75cbfbbd6d42c1?s=28
RUSS O., Service Director at Jim Ellis Hyundai responded on 01/18/2018

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Jim Ellis Hyundai always provides great service. They are efficient and always on time. In addition, all of the employees are friendly and helpful.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/18/2018 12:52 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/18/2018

Thank you for the kind review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Elizabeth S. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very organized, very thorough"
From arrival to departure the team worked in a very well organized and thorough manner. All explained well. With back up print. I am going back tomorrow for continued work that needs to be done.
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/18/2018 12:46 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/18/2018

Thank you for the kind review we do appreciate it. It was a pleasue serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Rita S. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Danon Henton "
Hello,

Danon Henton, was very efficient and pleasant during my appointment. I look forward to future service with him.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/18/2018 12:20 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/18/2018

Thank you for the review. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great follow through"
Danon is always on top of making sure I am up to date on the progress of the service being performed
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/18/2018 10:49 AM
E945517028dbf2042e75cbfbbd6d42c1?s=28
RUSS O., Service Director at Jim Ellis Hyundai responded on 01/18/2018

Thank you for the kind review I truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great experience"
This was a great experience. They got me in quickly and made sure to understand the problem. Even though it was not resolved the first time, Matt was easily accessible, got me back in the next day, and the problem was ultimately resolved. Every person I interacted with was super friendly and helpful.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/03/2018
Service Type: Repair
Review Created: 01/18/2018 10:14 AM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/18/2018

Thank you for the review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Verified Customer on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great"
Great service, no issues. The only reason I have 4 stars instead of 5 is because I was asked to give all 5s on the survey. I had 5 star service and gave all 5s but don’t think it’s appropriate to be asked to do so.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 06:45 AM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/18/2018

Thank you for the review it is appreciated. It was a pleasure serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Robert B. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly waiting area"
pleasant waiting area. Guests are treated very well
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/17/2018 07:17 PM
E945517028dbf2042e75cbfbbd6d42c1?s=28
RUSS O., Service Director at Jim Ellis Hyundai responded on 01/18/2018

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Walter G. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attention to details, good doughnuts"
Excellent
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/17/2018 03:39 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/17/2018

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Jennifer M. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!"
Far exceeded expectations
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/17/2018 03:08 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/17/2018

Thank you for the review. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Linda V. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality and Expeditious service "
Eddie King was extremely knowledgeable and helpful and service was completed timely.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/17/2018 01:08 PM
E945517028dbf2042e75cbfbbd6d42c1?s=28
RUSS O., Service Director at Jim Ellis Hyundai responded on 01/17/2018

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Charles J. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My service"
I was greated by my service representative nicely, they couldn't provide the car wash with the .service because of the freezing temperatures but promised to wash my car whenever I return
Vehicle: 2014 Hyundai Equus
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 12:49 PM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/17/2018

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service car"
Great service !
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 11:37 AM
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RUSS O., Service Director at Jim Ellis Hyundai responded on 01/17/2018

Thank you for the kind review which really appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com
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