Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88
4.9

( 146 Reviews )

99% Would Recommend
Latest Review about 16 hours ago

Reviews


Verified Customer
Louisville, KY
Ford Edge
Verified Customer
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11/12/2019
Honest timely fair
Donnie did a great job. Was able to take care of the issue right away at very fair price

JS
Justin S.
Louisville, KY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Justin said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

BJ
Betsy J.
Louisville, KY
MINI Countryman
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Betsy said the business had wonderful service. They got the vehicle right in and out in a timely manner. They were a pleasure to deal with.
This review was collected via phone interview by Customer Research Inc.

RD
Robert D.
Louisville, KY
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Robert said the staff are nice and diligent workers. They do a good job.
This review was collected via phone interview by Customer Research Inc.

SG
SCOTT G.
Louisville, KY
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019
Look no further !
Great communication, excellent service, experienced technicians and a name like Jim Hendrix...how can you go wrong?!
If you are in Louisville and your car needs diagnosis or treatment, look no further than these guys - and if you’re a rock and roll fan, then hey, you’ll never struggle to remember their name!

Kudos to Walt and crew - you guys Rock.

WM
WANDA M.
Louisville, KY
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019
very Pleased with service
Great service. Very friendly and thorough.

BM
Brenda M.
Louisville, KY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Spoke with Linda. She said the business does good work and the cost was exact. She would recommend them to others because the work is over the top good.
This review was collected via phone interview by Customer Research Inc.

GB
GEORGE B.
Louisville, KY
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2019
total trust
Sheldon and Jim are excellent..
George Baumann

CW
Cynthia W.
Louisville, KY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Cynthia said she had no issues. They got her in and got her out.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Prospect, KY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
John said the employees were straight forward. They were honest. They completed the service as promised. The kept him informed. The service was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JW
Jim W.
Kentucky
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Jim said that Sheldon is great, in fact, the best. He is a problem solver, and he is able to diagnose and solve the issue. He has recommended this business for service.
This review was collected via phone interview by Customer Research Inc.

SW
Sara W.
Louisville, KY
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Sara said they always do a wonderful job. She said she would like the business to keep doing a great job.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Louisville, KY
Lexus RX 400h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
David said that everything at the place was great. It took a long time, but that was not their fault.
This review was collected via phone interview by Customer Research Inc.

BC
BRAD C.
Louisville, KY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Excellent service
The gentlemen at Jim Hendrix auto are top notch. Fast professional service at a fair price!!!

Verified Customer
Louisville, KY
Chevrolet Avalanche
Verified Customer
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07/13/2019
Replaced ABS sensor
Speedy fix which was critical for me.

LG
Landyn G.
Louisville, KY
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Landyn said they didn't try to upsale on something he didn't need. He added he understands they are busy and were not able to call him when he was told they would.
This review was collected via phone interview by Customer Research Inc.

FJ
FRANKLIN J.
Louisville, KY
Ford Explorer
Verified Customer
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06/08/2019
Excellent
I appreciated their willingness to help out in a short time frame.

AJ
Alex J.
Louisville, KY
Jeep Commander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Alex said he had a great experience and they are good local guys.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
Louisville, KY
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2019 Category: Service
John said they were great and he is happy with his service.
This review was collected via phone interview by Customer Research Inc.

DL
DIANA L.
Louisville, KY
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Service excellence.
I feel so confident that the mechanics are truly masters of their art. They are patient and considerate, making sure I understand their findings. They have good common sense about what to fix and when to wait and watch