Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

127 Reviews

98% Would Recommend
Latest Review 9 days ago

Reviews


DL
DIANA L.
Louisville, KY
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Service excellence.
I feel so confident that the mechanics are truly masters of their art. They are patient and considerate, making sure I understand their findings. They have good common sense about what to fix and when to wait and watch

ST
Salley T.
Louisville, KY
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Salley said they are the best.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Louisville, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Professional staff, did the work promptly
I have known other people who have used Jim Hendrix Automotive and have been happy with their work. The staff was friendly and professional and completed the work promptly at a fair price.

JD
JOHN D.
Louisville, KY
Volvo S90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
Professional and helpful
Thanks again for another great job. The air conditioning is working and the new wiper blades were perfect in all these storms. I truly appreciate your staff for their professionalism and courtesy to me! Marlene

KW
Kim W.
Louisville, KY
GMC Yukon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/24/2019 Category: Service
Kim said they supposedly fixed a light on her vehicle but after 1 week it went out again so she went to another auto repair service and had it fixed again.
This review was collected via phone interview by Customer Research Inc.

SB
STEVE B.
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019
Great service
Great service and excellent communication re a potential oil leak...in and out within a half hour for an oil and filter change.

SG
Scott G.
Louisville, KY
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
Scott said the service was good.
This review was collected via phone interview by Customer Research Inc.

JB
Jerry B.
Louisville, KY
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Jerry said the business did a good job and he got a print out of what was done.
This review was collected via phone interview by Customer Research Inc.

AW
Ashton W.
Louisville, KY
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Ashton said the employees were super friendly. They were honest. They provided great service.
This review was collected via phone interview by Customer Research Inc.

PH
PHILLIP H.
Louisville, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
The real deal
We've been using them for years, through multiple cars. The work is always reliable with real feedback on the condition of your car without random upsell. Also accommodating, whenever possible, if you need to fit in on short notice for something like a pre-buy inspection.

JD
JOHN D.
Louisville, KY
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Very honest and dependable
This place is great. Dependable, honest and does not try and up sell you.

SR
SONJA R.
Louisville, KY
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Another great visit
Got a car from a not so great buy here pay here dealership. Had issues with brakes and tires. Spent money at Kia dealership to fix....wrong answer! Realized I should have gone to Jim in the first place and took her. Got honest checks and repairs for far lower price than expected. All that and great customer service...thanks Walt!!!

BC
BRAD C.
Louisville, KY
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019
Excellent, affordable service.
The gentlemen at Hendrix automotive are professional, honest, and provide excellent service. Would definitely recomend them..

JH
Jason H.
Louisville, KY
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Jason said they are nice people and they do a good job.
This review was collected via phone interview by Customer Research Inc.

DS
DAVID S.
Louisville, KY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Service Pros
Shelton cautioned me about the car needing service several months ago. When an airline trip out of town came up, Shelton ran a diagnostic tear-down and completed the repairs perfectly during the short period we were out of town. Just as he had predicted.

BH
BRENDA H.
Crestwood, KY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
work on my 2010 Honda
Donnie does my work there. I trust him completely. He lets me know what is going on and what price i will pay for the repairs. If i had any problem with his work, he would always make it right, but there has not been an issue. Donnie is a great mechanic and know the issues right away, very talented and trustworthy.

MS
MARK S.
Louisville, KY
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Great people
Great work and service

GM
GRANT M.
Louisville, KY
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Great Job Every Time
They work hard to get the best price, and are finished pretty darn quick. Thank you!

JR
JEANE R.
Louisville, KY
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2019
Always great service!
The guys at Hendrix took care of my car and worked with me on the payment. The only issue I had was using the online appointment service. They did not know I had made an appointment and I think they could have been better prepared to do the work. But they hustled and got it completed by end of day, which I appreciate!

YL
Young L.
Louisville, KY
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Young said the staff did a good service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 127 in total