Johnson's Auto Care, Inc. is your local full service Automotive Maintenance and Repair Facility and comprehensive tire store in North Conway, New Hampshire. Our philosophy is simple: we always deliver, and we always exceed customer expectations. We specialize in General Automotive Maintenance, Tires, Transmission Diagnostics & Repairs,
Johnson's Auto Care, Inc. is your local full service Automotive Maintenance and Repair Facility and comprehensive tire store in North Conway, New Hampshire. Our philosophy is simple: we always deliver, and we always exceed customer expectations. We specialize in General Automotive Maintenance, Tires, Transmission Diagnostics & Repairs, and much more. Johnson's Auto Care... "What an Auto Service Experience Should Be".
With brand name tires like Continental®, General®, Michelin®, and more, we know you'll find what you need. We have built our reputation on years of quality in the Mount Washington Valley and are well known for our customer satisfaction and great service!
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Verified Customer
Hi Glen- We apologize if your oil change took slightly longer then usual to complete. As you said, "this is the first time this has ever happened". Sometimes, circumstances beyond our control play into the length of time a service takes to perform. As for being short staffed, an employee staying home because they are sick in addition to an employee being on vacation has absolutely nothing to do with the wages we pay. I can assure you Johnson's pays top wages to all our employees, including health, 401k, etc.
Unfortunately, there is a nationwide shortage of auto technicians in the US. Some are predicting a shortage of 642,000 techs by the year 2024 if trends continue (autoserviceworld.com). We are very much aware of how valuable our employees are to us and to our customers, which is why 90% of our staff have been long time employees.
Thanks for taking the time to send a review. I hope I addressed your concern.