Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

409 Reviews

98% Would Recommend
Latest Review 8 days ago

Reviews


KC
Kennneth C.
Muskegon, MI
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Kenneth said the staff was honest, thorough, and didn't try to oversell.
This review was collected via phone interview by Customer Research Inc.

AB
Anna B.
Muskegon, MI
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Anna said the employees were nice. They took care of her vehicle. She appreciated their patience. They provided really good service.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
Muskegon, MI
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Joe said they took care of everything and got it done quickly. They explained things.
This review was collected via phone interview by Customer Research Inc.

PJ
Pete J.
Muskegon, MI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Pete said the staff were able to resolve an issue that he's been having with his vehicle for awhile.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Muskegon, MI
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Tom said the staff was up front and provided excellent work at a fair price.
This review was collected via phone interview by Customer Research Inc.

CV
Celeste V.
Muskegon, MI
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Celeste said the staff was very nice. The service repairs were very good.
This review was collected via phone interview by Customer Research Inc.

LV
Larry V.
Muskegon, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Larry said this a good business. He has always gone there. Their staff are good.
This review was collected via phone interview by Customer Research Inc.

DE
Dean E.
Muskegon, MI
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Dean said the employees offer reliable service and they get the job done right the first time.
This review was collected via phone interview by Customer Research Inc.

DH
DAN H.
Muskegon, MI
Chrysler PT Cruiser Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
critter
we backed our car out of the garage(it is driven daily) and when we went to drive it back in the power steering had gone out.
We took it to Jordans the following day and found that a chipmunk was in the wrong place at the wrong time and in just the right position to throw the belts.
Expensive way to get rid of chipmunks, but Jordans got my car in and out quickly.

TS
Tim S.
Muskegon, MI
Ford Freestar Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Tim said the service was quick and efficient.
This review was collected via phone interview by Customer Research Inc.

AD
Art D.
Muskegon, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Art said the business is very professional. They kept him informed and the service was quick.
This review was collected via phone interview by Customer Research Inc.

SR
Seth R.
Muskegon, MI
Ford Freestar Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Seth said the repairs went well and he was able to pay over the phone.
This review was collected via phone interview by Customer Research Inc.

HG
Holy G.
Muskegon, MI
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Holy said the business is pretty good. They offer reasonable prices.
This review was collected via phone interview by Customer Research Inc.

MR
Mark R.
Muskegon, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Mark said that TJ did a good job.
This review was collected via phone interview by Customer Research Inc.

SC
Sally C.
Muskegon, MI
Lincoln MKX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Spoke with Robert. He said the service was good and Sally was very happy with the repairs.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Muskegon, MI
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Scott said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NR
Natasha R.
Muskegon, MI
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Natasha said she really appreciates the mechanic taking his time to make sure he diagnosed the problem correctly.
This review was collected via phone interview by Customer Research Inc.

JJ
James J.
Muskegon, MI
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018 Category: Service
Spoke with James' husband. He said the staff does good work. He has been going to the business for a long time.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
Wyoming, MI
GMC Sierra 1500
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/29/2018 Category: Service
Joe said his overall experience was not good. He said he was in and out in a timely manner. However, he said he was overcharged for the parts of a windshield wiper that had to be replaced. He said he was charged $270 and the labor was also high.
This review was collected via phone interview by Customer Research Inc.
Jim B., OWNER/MANGER from Jordan's Auto Clinic responded on 03/30/2018

joe. thank you for the review. We are sorry that you feel you were over charged. you had a shorted out wiper motor and a broken wiper transmission mounting braket. we replaced both parts as an assembly (one part number) with a factory origional part. While there are cheaper parts available they typically aren't as reliable. We would also be interested in knowing who you are priceing us against. For labor we are in line with other reputable shops in muskegon that we are familiar with. not backyard people or lower level shops. When a vehicle leaves we want to be able to stand behind the work & parts. Please consider these aspects when you are comparing us to others.


LM
LORI M.
Muskegon, MI
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
Always very happy with the service
Very knowledgeable great service a great place with great service and fair prices I won’t take my car anywhere else