Jordan's Auto Clinic


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

395 Reviews

98% Would Recommend
Latest Review 5 days ago
Sally C. on 04/21/2018
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Spoke with Robert. He said the service was good and Sally was very happy with the repairs.
Vehicle: Lincoln MKX
Category: Service
Service Date: 04/02/2018
Review Created: 04/21/2018
This review was collected via phone interview by Customer Research Inc.
Scott H. on 04/17/2018
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Scott said he would recommend this business for service.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 04/12/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Natasha R. on 04/16/2018
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Natasha said she really appreciates the mechanic taking his time to make sure he diagnosed the problem correctly.
Vehicle: Chrysler 200
Category: Service
Service Date: 04/13/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
James J. on 03/31/2018
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Spoke with James' husband. He said the staff does good work. He has been going to the business for a long time.
Vehicle: Buick Century
Category: Service
Service Date: 03/28/2018
Review Created: 03/31/2018
This review was collected via phone interview by Customer Research Inc.
Joe D. on 03/29/2018
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Joe said his overall experience was not good. He said he was in and out in a timely manner. However, he said he was overcharged for the parts of a windshield wiper that had to be replaced. He said he was charged $270 and the labor was also high.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 03/27/2018
Review Created: 03/29/2018
This review was collected via phone interview by Customer Research Inc.
Jim B., OWNER/MANGER at Jordan's Auto Clinic responded on 03/30/2018

joe. thank you for the review. We are sorry that you feel you were over charged. you had a shorted out wiper motor and a broken wiper transmission mounting braket. we replaced both parts as an assembly (one part number) with a factory origional part. While there are cheaper parts available they typically aren't as reliable. We would also be interested in knowing who you are priceing us against. For labor we are in line with other reputable shops in muskegon that we are familiar with. not backyard people or lower level shops. When a vehicle leaves we want to be able to stand behind the work & parts. Please consider these aspects when you are comparing us to others.

LORI M. on 03/22/2018
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"Always very happy with the service "
Very knowledgeable great service a great place with great service and fair prices I won’t take my car anywhere else
Vehicle: Toyota Matrix
Service Date: 03/22/2018
Review Created: 03/22/2018 07:49 PM
Darice K. on 03/21/2018
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Darice said the business is pretty good. They did well with his Mom, too.
Vehicle: Buick Lucerne
Category: Service
Service Date: 03/19/2018
Review Created: 03/21/2018
This review was collected via phone interview by Customer Research Inc.
Rhonda F. on 03/16/2018
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Rhonda said the staff were prompt, courteous, and they got her right in. They couldn't solve her problem, but gave her the best option.
Vehicle: Lexus LS 400
Category: Service
Service Date: 03/13/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
Alerta P. on 03/14/2018
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Alerta said the employee in the front office was very nice. She even told her about a tire rebate offer.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 02/26/2018
Review Created: 03/14/2018
This review was collected via phone interview by Customer Research Inc.
Diane S. on 03/12/2018
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Diane said she was treated well. The employees explained to her what was needed and informed her on choices to make. The prices were reasonable.
Vehicle: Buick LeSabre
Category: Service
Service Date: 03/07/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
Alex L. on 03/06/2018
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Alex said the staff fixed something that wasn't wrong with his vehicle. He had to go else where because the staff didn't solve the problem he went there for. However, he would still recommend them for service.
Vehicle: Nissan Xterra
Category: Service
Service Date: 03/02/2018
Review Created: 03/06/2018
This review was collected via phone interview by Customer Research Inc.
Antajuan P. on 03/05/2018
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Antajuan said he has had no problems with the business.
Vehicle: Dodge Magnum
Category: Service
Service Date: 03/01/2018
Review Created: 03/05/2018
This review was collected via phone interview by Customer Research Inc.
Marilyn M. on 02/23/2018
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Marilyn said the staff communicated with her very well, and they are trustworthy.
Vehicle: Jeep Liberty
Category: Service
Service Date: 02/21/2018
Review Created: 02/23/2018
This review was collected via phone interview by Customer Research Inc.
Tasheyana W. on 02/12/2018
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Tasheyana said the business did a good job.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 02/09/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Mike A. on 02/09/2018
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Mike said he would recommend this business for service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 02/07/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Mike C. on 02/08/2018
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Mike said everything with the business went well and was well-done.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 02/06/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
Rob G. on 02/03/2018
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Rob said the business provided excellent service.
Vehicle: Ford F-150
Category: Service
Service Date: 01/31/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Delander J. on 02/03/2018
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Delander said there was a discrepancy in the price quoted and the business met him halfway on the price. He is satisfied with the work, after taking the vehicle out on the expressway.
Vehicle: Mazda MPV
Category: Service
Service Date: 02/01/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Willie J. on 01/31/2018
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Willie said the business did a good job and he felt like the mechanic cared about his vehicle.
Vehicle: Dodge Magnum
Category: Service
Service Date: 01/29/2018
Review Created: 01/31/2018
This review was collected via phone interview by Customer Research Inc.
Lyle P. on 01/29/2018
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Spoke with Carol. She said they did a great job.
Vehicle: Mercury Villager
Category: Service
Service Date: 01/25/2018
Review Created: 01/29/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 395 in total