Door replaced was used (which I wasn't told upfront will be used), then most frustrating part was that after i got my car back a) my speaker in the new door wasn't working (shop said it is problem with the main unit not the speaker- i will check that soon with other experts), and the noise level was unbearable to hear when driving on highway dry or even worse in the rain. I was told to replace weather strip to fix it- i wonder why it is my problem if before i replaced the door there was no noise as much?
Anyhow, I think I will never see this place again. They are good people, Renata is very nice and accommodating but no return for me. Peace.
Hello Mr. Borys. I am deeply sorry that you were not pleased with the body work. We try our best to help our customers with all of their vehicle needs, even when it is not something that we specialize in. In your case the body work for your vehicle due to an accident you were in. We explained to you that we would get the body shop next to our facility to do the work. We provided estimates for the repairs according to insurance requirements. To be cost affective, per your request, we provided you with the best repair within budget. It is standard procedure from auto insurance company, as explained to you, to use used parts. Insurance companies only install new doors when either there are no other options(when vehicle is fairly new, new vehicle, cost of used is same or more than new) or as long as the total to repair does not exceed 35% of the total value of the vehicle. If it exceeds the 35% of value of vehicle the insurance will claim vehicle a total loss. Unfortunately because the new door was over $1000, a used door was necessary to keep the cost down. The new door does not come with anything(window glass, regulator, window motor, door panel, window and lock switch, speakers, molding etc...),which additional parts are extra cost, insurance requires used door to be installed, or total body repair would be more than 35% of value of vehicle. If you would like we can install new door at no labor cost (including no cost to paint new door)we would just charge you the different in the new door and other necessary accessories. Your vehicle was in a pretty damaging accident, which explains why now the weather strip, which the insurance did not include to be replaced, is causing vehicle to make noise. As explained also we can certainly replace that for you, you would just need to pay for the parts. The weather strip is what prevents noise. Unfortunately due to your accident the door was badly damaged which caused your harness that comes from the door connecting to your radio to cause an electrical short which does not allow your front right (only)speaker to not work. We made test to verify, and both your original speaker and the speaker that came with the door is not working. You can contact the insurance company for both speaker issue and weather strip to get a supplement done so you can get reimbursed for the additional work. Again I am sorry that you were not pleased with the results of the body work, again we try our best to help our customer with all of theirs needs and sometimes we fail. If there is anything we at JRS Auto Repair can do for you please feel free to contact us.
Renata and her team went out of their way to make me feel comfortable and knowledgable through the entire process. She carefully explained the current condition of my vehicle, the work she recommended doing, and all the options I had to do so. Every step of the way, she showed me in person the parts they were taking off, compared to the new ones putting on. I've already scheduled my next oil change with them (due next week), and they will undoubtedly be my go-to trusted repair shop from now on.