I contacted the shop to have my vehicle repaired. It would not start. The shop is run by a husband and wife. Initially I spoke to the husband who offered pick up and drop off service. I received my car in worse shape than it was. Car will no longer start at all unless it is jumped. My price estimate for front brake pads and a starter was $427. It ended up being $932 for a starter and brake pads and rotors on the rear. ( I only requested a starter and front brake pads in addition to the original problem which was an electrical problem). When dropping my car off the wife stated that on the way back my left blinker went out. They left me with not even enough gas to drive across the street to put gas. My tvs and ac now turn on and off even when the car is off with the alarm set. Still will not start as there is a battery draw and has to be jumped daily. I filed a complaint with the better business bureau and their response was accusing ME of drug use and that I threatened to shoot someone. These people are CRAZY! I am now in the process of filing both a criminal and civil case. Why would I request brakes on a car that will not start? The recept given to me only includes the starter brake pads and rotors with no mention of electrical issues but I have texts from the wife where she indicates her mechanic was in the process of rewiring my vehicle. In their response they also indicated they only offered me pick up/drop off as a favor. For almost $1000 I was told the electrical problem would be addressed and was told multiple times by husband and wife that it was fixed. These people have bigger problems than just their negligence at their place of business. Crazy!!!
RG
Randy G.
San Augustine, TX
08/02/2023
0
Rip off don’t trust
They did unnecessary repairs and over charge. Had to take them to court. And can’t get them to pay the judgment yet. 8500 dollars. We will put a judgment on their assets next
RG
Randy G.
San Augustine, TX
08/01/2023
0
We had to take K&A auto to court
K&A did awful work. Charged for unnecessary work and cheated us. It was so bad that I had to take him to small claims court. And they lost. They are supposed to pay us 8,500 dollars. But haven’t paid a dime. We have tried to work with them. And will now be forced to place a judgment on them. I have pictures of the work and will gladly show them or tell you about their work. I’m finding out that I’m not alone thanks
LM
LARRY M.
Woodville, TX
02/10/2023
0
Incomplete work/ ripoff
Do not use them for engine repair! Half-assed work and won't honor their word. Been a month now since they ripped me off and haven't gotten any response.
Initial note: labor for my engine repair was paid for on a trade for a 1984 chevy truck and a deer rifle plus cash.. I know you get what you pay for but was in a bind and needed it done. Lesson learned
Truck was there for 2 months for cam and lifter replacement. Being that the deal was made on trade I expected it to take a little while. However, once I received the truck back it lasted less than 24hrs and 50 miles before being not drivable again. I did receive an initial call the day I told them about it, but in the 2 weeks since I haven't heard a word. Now I'm out around 5k for parts, the truck and gun traded and cash paid for head service(not sure they were even serviced by a machine shop since the sheared manifold bolt is still broken off in the head) and additional parts. Still don't have an operational vehicle.
PH
Pat H.
Lufkin, TX
08/01/2022
0
Poor service
I’ve never had worse service done on my car ever. Was way over priced for the terrible work that was done. My vehicle left with more problems than it came in with. And I cannot count the empty beer cans I saw that were “hidden”.
GC
Gerald C.
Chester, TX
09/19/2021
0
Poor work on out board.sorry sevice and no pride.RIPPED ME OFF.
Bad work,sorry service,no pride unreliable.Dont go there it will cost u more by a real mechanic to fix there screw ups.
GC
Gerald C.
Chester, TX
09/19/2021
0
Poor work on out board.sorry sevice and no pride.RIPPED ME OFF.
Bad work,sorry service,no pride unreliable.Dont go there it will cost u more by a real mechanic to fix there screw ups.
Robert said the business was prompt, courteous and he liked the business.
Recommended
MB
Mark B.
Texas
Dodge Pickup
08/19/2019
Verified Customer
Category: Service
Mark said that the staff went above and beyond. The staff show him what future repairs may be needed so he can save up. He mentioned that the service was outstanding, he really likes it and the rates are reasonable.
K&A Auto staff are professional . They care about their customers time. Thankful for the veterans discount they gave me. They get your car out on a timely manner.
Roy said this business is excellent. The employees are trustworthy and the nicest people he will ever meet. He added he enjoys doing business with them.
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