Reviews
JL
John L.
Camano Island, WA
GMC Sierra 1500
Verified
Another WELL DONE job!!
Jim, Frank and crew pulled off another great job and on my timeline. Thanks for the help, will see you AGAIN!!!
Recommended
RB
Richard B.
Washington
Chevrolet Cavalier
Verified
Richard said the staff did a perfect job servicing his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Arlington, WA
Dodge Grand Caravan SE
Verified
Great. Service
Great service 😁
Recommended
Verified Customer
Subaru Legacy Wagon
Verified
great service
went in for oil change. took my car in right away. friendly people and great service as always!
Recommended
EG
Evangilene G.
Washington
Toyota Tundra 4WD Truck
Verified
Evangilene said the owner is really nice and friendly. He fixed the problem with the vehicle, and everything went smoothly.
Recommended
This review was collected via phone interview by Customer Research Inc.
KP
Kendler P.
Buick Regal
Verified
Great work
I came into the shop with 5 codes reading on my car. Two of the codes were very critical and three not so bad. For the price and the codes it was excellent.
Recommended
MH
Matt H.
Chevrolet S10 Pickup
Verified
My s10
Great guys, they did an awesome job. Had my right fixed way before they thought. I will definitely be a repeat customer if need be.
Recommended
WW
William W.
Camano Island, WA
Chevrolet S-10
Verified
William said they do a good job and he would recommend the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
DK
Dennis K.
Camano Island, WA
Lexus GX 470
Verified
Dennis said they are wonderful people and they do a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
CT
Clay T.
Washington
Honda Ridgeline
Verified
Clay said that Jim is always fabulous. He always does a good job and he has a lot of integrity, too.
Recommended
This review was collected via phone interview by Customer Research Inc.
LV
Leo V.
Washington
Ford F450 Super Duty
Verified
Leo said the business did pretty well.
Recommended
This review was collected via phone interview by Customer Research Inc.
BP
Bob P.
Stanwood, WA
Ford Pickup
Verified
Bob said the business provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
LK
Larry K.
Washington
Ford Club Wagon
Verified
Larry said the business got the job done quickly and they were very friendly. They did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 03/21/2018
Larry thank you for the great review. I am glad we could help. I hope you have a great day Hoo Hoo
CM
Chris M.
Washington
Toyota Camry
Verified
Chris said the staff did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 03/21/2018
Chris Glad we could help, Thank you for the great review.. I hope you have a great day Hoo Hoo
AW
Alyssa W.
Washington
Mazda 323
Verified
Alyssa said the staff charged her for stuff they never discussed with her, in the first place.
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 03/21/2018
Alyssa I am sorry your experience anything was less than great we do our best to make auto repair as pleasant as possible. I will look into this so the experience for you and everyone is the best it can be. Thank you for your input..
GT
Gregory and Judy T.
Camano Island, WA
Mazda Mazda3
Verified
most recent visit
This most recent visit was less than satisfying -
1. Our car lit a check engine light- we got the code read at a place that offered it free - they printed out an explanation of what they discovered and gave it to us. We then went to Kpro - Jim chose to ignore the printout and subsequently claimed we had said we had a different problem. I was told I had specifically claimed a problem that was not on the printout we brought in.
2. I specifically requested IN WRITING some used parts that were removed in another job we had done - my request was ignored.
3. We were not given a statement of work to be done and approximate prices - (doesn't the customer have a legal right to such a statement?).
I found the experience most unpleasant. I will probably go back, but i'll go in prepared to walk out if I am treated this poorly again. Any recommendations I make will be prefaced with this caveat.
1. Our car lit a check engine light- we got the code read at a place that offered it free - they printed out an explanation of what they discovered and gave it to us. We then went to Kpro - Jim chose to ignore the printout and subsequently claimed we had said we had a different problem. I was told I had specifically claimed a problem that was not on the printout we brought in.
2. I specifically requested IN WRITING some used parts that were removed in another job we had done - my request was ignored.
3. We were not given a statement of work to be done and approximate prices - (doesn't the customer have a legal right to such a statement?).
I found the experience most unpleasant. I will probably go back, but i'll go in prepared to walk out if I am treated this poorly again. Any recommendations I make will be prefaced with this caveat.
JB
John B.
Washington
Toyota FJ Cruiser
Verified
John said the employees were good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 03/21/2018
Thanks for the great review John, Glad we could help & I hope you have a great day Hoo Hoo
JM
Jack M.
Ford Explorer
Verified
2005 Ford Exploder
These guys have done Boucoups work on my many rides (that all broke down at same time. This one needed engine swap, other than slight miss at idle, flawless!
Recommended
Jim K. from K Pro Auto Inc. responded on 03/08/2018
Jack Thank you for the review,THE ENGINE YOU HAD USE INSTALL HAS A MISS ??? bring it back I will check IT OUT it ran great here.... BRING IT IN SO WE CAN GET IT TO RUN RIGHT FOR YOU...
MB
Mark B.
Stanwood, WA
Chevrolet Silverado SS
Verified
Great customer service
I’ve been to K pro auto twice now and they have fit me in quickly. Great customer service and both cars fixed right the first time. I highly recommend you take your car here, I trust them with full confidence.
Recommended
Jim K. from K Pro Auto Inc. responded on 03/08/2018
Thank you for the great review Mark. Glad we could help you with your cars . I hope you have a great day Hoo Hoo.
KH
Kevin H.
Washington
Ford Edge
Verified
Kevin said the business had good service and they were very professional.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 03/08/2018
Thank you for the great review, I am glad we could help you with your vehicle needs. I hope you have a great day Hoo Hoo