Advanced Automotive
Featured Business
0.4 miles away
04/06/2018 - "Once again BEST in Town"
"How many times can I say this..."The Best Service In Stanwood...Period...""
Clay T. on 03/31/2018
Clay said that Jim is always fabulous. He always does a good job and he has a lot of integrity, too.
Vehicle:
Honda Ridgeline
Category:
Service
Service Date:
03/29/2018
Review Created:
03/31/2018
This review was collected via phone interview by Customer Research Inc.
Leo V. on 03/30/2018
Leo said the business did pretty well.
Vehicle:
Ford F450 Super Duty
Category:
Service
Service Date:
03/23/2018
Review Created:
03/30/2018
This review was collected via phone interview by Customer Research Inc.
Bob P. on 03/27/2018
Bob said the business provided good service.
Vehicle:
Ford Pickup
Category:
Service
Service Date:
03/20/2018
Review Created:
03/27/2018
This review was collected via phone interview by Customer Research Inc.
Larry K. on 03/20/2018
Larry said the business got the job done quickly and they were very friendly. They did a great job.
Vehicle:
Ford Club Wagon
Category:
Service
Service Date:
03/10/2018
Review Created:
03/20/2018
This review was collected via phone interview by Customer Research Inc.
Jim K. at K Pro Auto Inc. responded on 03/21/2018
Larry thank you for the great review. I am glad we could help. I hope you have a great day Hoo Hoo
Chris M. on 03/15/2018
Chris said the staff did a great job.
Vehicle:
Toyota Camry
Category:
Service
Service Date:
03/10/2018
Review Created:
03/15/2018
This review was collected via phone interview by Customer Research Inc.
Jim K. at K Pro Auto Inc. responded on 03/21/2018
Chris Glad we could help, Thank you for the great review.. I hope you have a great day Hoo Hoo
Alyssa W. on 03/14/2018
Recommended
Alyssa said the staff charged her for stuff they never discussed with her, in the first place.
Vehicle:
Mazda 323
Category:
Service
Service Date:
03/01/2018
Review Created:
03/14/2018
This review was collected via phone interview by Customer Research Inc.
Jim K. at K Pro Auto Inc. responded on 03/21/2018
Alyssa I am sorry your experience anything was less than great we do our best to make auto repair as pleasant as possible. I will look into this so the experience for you and everyone is the best it can be. Thank you for your input..
Gregory and Judy T. on 03/12/2018
Recommended
"most recent visit"
This most recent visit was less than satisfying -
1. Our car lit a check engine light- we got the code read at a place that offered it free - they printed out an explanation of what they discovered and gave it to us. We then went to Kpro - Jim chose to ignore the printout and subsequently claimed we had said we had a different problem. I was told I had specifically claimed a problem that was not on the printout we brought in.
2. I specifically requested IN WRITING some used parts that were removed in another job we had done - my request was ignored.
3. We were not given a statement of work to be done and approximate prices - (doesn't the customer have a legal right to such a statement?).
I found the experience most unpleasant. I will probably go back, but i'll go in prepared to walk out if I am treated this poorly again. Any recommendations I make will be prefaced with this caveat.
1. Our car lit a check engine light- we got the code read at a place that offered it free - they printed out an explanation of what they discovered and gave it to us. We then went to Kpro - Jim chose to ignore the printout and subsequently claimed we had said we had a different problem. I was told I had specifically claimed a problem that was not on the printout we brought in.
2. I specifically requested IN WRITING some used parts that were removed in another job we had done - my request was ignored.
3. We were not given a statement of work to be done and approximate prices - (doesn't the customer have a legal right to such a statement?).
I found the experience most unpleasant. I will probably go back, but i'll go in prepared to walk out if I am treated this poorly again. Any recommendations I make will be prefaced with this caveat.
Vehicle:
Mazda Mazda3
Service Date:
03/07/2018
Review Created:
03/12/2018 09:37 AM
John B. on 03/10/2018
John said the employees were good.
Vehicle:
Toyota FJ Cruiser
Category:
Service
Service Date:
03/08/2018
Review Created:
03/10/2018
This review was collected via phone interview by Customer Research Inc.
Jim K. at K Pro Auto Inc. responded on 03/21/2018
Thanks for the great review John, Glad we could help & I hope you have a great day Hoo Hoo
Jack M. on 03/03/2018
"2005 Ford Exploder"
These guys have done Boucoups work on my many rides (that all broke down at same time. This one needed engine swap, other than slight miss at idle, flawless!
Vehicle:
Ford Explorer
Service Date:
03/01/2018
Review Created:
03/03/2018 09:01 AM
Jim K. at K Pro Auto Inc. responded on 03/08/2018
Jack Thank you for the review,THE ENGINE YOU HAD USE INSTALL HAS A MISS ??? bring it back I will check IT OUT it ran great here.... BRING IT IN SO WE CAN GET IT TO RUN RIGHT FOR YOU...
Mark B. on 03/02/2018
"Great customer service"
I’ve been to K pro auto twice now and they have fit me in quickly. Great customer service and both cars fixed right the first time. I highly recommend you take your car here, I trust them with full confidence.
Vehicle:
Chevrolet Silverado SS
Service Date:
02/27/2018
Review Created:
03/02/2018 09:12 PM
Jim K. at K Pro Auto Inc. responded on 03/08/2018
Thank you for the great review Mark. Glad we could help you with your cars . I hope you have a great day Hoo Hoo.
Kevin H. on 02/28/2018
Kevin said the business had good service and they were very professional.
Vehicle:
Ford Edge
Category:
Service
Service Date:
02/19/2018
Review Created:
02/28/2018
This review was collected via phone interview by Customer Research Inc.
Jim K. at K Pro Auto Inc. responded on 03/08/2018
Thank you for the great review, I am glad we could help you with your vehicle needs. I hope you have a great day Hoo Hoo
Jeffy G. on 02/22/2018
"Great service!"
Jim and his team did a fantastic job on getting my son's truck running again! I'm very appreciative of all the effort they put into the truck!
Vehicle:
GMC Pickup
Service Date:
02/20/2018
Review Created:
02/22/2018 08:40 AM
Jim K. at K Pro Auto Inc. responded on 02/26/2018
Thank you for the great review Jeff, It is nice to be able to help you with your family's vehicle needs. Hope you have a great day Hoo Hoo.
Annita B. on 02/20/2018
Annita said Jim was very nice, he got her vehicle in and took care of whatever she needed doing.
Vehicle:
Mitsubishi Montero
Category:
Service
Service Date:
02/15/2018
Review Created:
02/20/2018
This review was collected via phone interview by Customer Research Inc.
Jim K. at K Pro Auto Inc. responded on 02/26/2018
Annita Thank you for the great review. It is alway a pleasure to be of insistence for you with your vehicles. Hope you have a great day.
Rusty E. on 02/19/2018
"fair pricing and good service"
thorough work. fast service. I still need to get a quote on some suggested service emailed to me but otherwise, each time I have brought my vehicles in they do a great job and are super friendly.
Vehicle:
Chevrolet Silverado 1500
Service Date:
02/15/2018
Review Created:
02/19/2018 02:20 PM
Jim K. at K Pro Auto Inc. responded on 02/26/2018
Rusty Thank you for the great review, glad we can help. Call & we will work up a price quote on those other needed services. 360-629-9527
John P. on 02/19/2018
John said everything was great with his service.
Vehicle:
Acura Integra
Category:
Service
Service Date:
02/15/2018
Review Created:
02/19/2018
This review was collected via phone interview by Customer Research Inc.
Jim K. at K Pro Auto Inc. responded on 02/26/2018
John Glad we can help you with your vehicle needs hope you have a great day Hoo Hoo.
Dave H. on 02/13/2018
Dave said the business provides pretty good service.
Vehicle:
Saturn VUE
Category:
Service
Service Date:
02/01/2018
Review Created:
02/13/2018
This review was collected via phone interview by Customer Research Inc.
Jim K. at K Pro Auto Inc. responded on 02/26/2018
Thank you for the review, We will try harder to get the 5 star review. Glad we could help & I hope you have a great day Hoo Hoo.
Leona M. on 02/10/2018
"great service"
always get great service on my vehicles. mechanics are courteous, friendly and helpful in answering all my questions.
Vehicle:
Subaru Legacy Wagon
Service Date:
02/07/2018
Review Created:
02/10/2018 10:20 AM
Molly M. on 02/09/2018
Molly said the staff was courteous and polite.
Vehicle:
Toyota RAV4
Category:
Service
Service Date:
02/01/2018
Review Created:
02/09/2018
This review was collected via phone interview by Customer Research Inc.
Kathy and Steve W. on 02/07/2018
"Excellent Job"
Communication could be a little better. But they do have excellent customer service and excellent mechanics. Prices are very reasonable. Overall a great place to go.
Vehicle:
Ford Pickup
Service Date:
02/02/2018
Review Created:
02/07/2018 06:30 PM
Josh L. on 01/24/2018
Josh said he recommends this business for service.
Vehicle:
Nissan 300ZX
Category:
Service
Service Date:
01/19/2018
Review Created:
01/24/2018
This review was collected via phone interview by Customer Research Inc.
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