Featured Business
Absolute Auto Repair Services LLC
8536 B Cedarhome Dr. NWStanwood, WA 98292
0.4 miles away
08/08/2018 - "Took me in with no appointment. Got my starter replaced."
"Got my car fixed in a timely matter. It was friendly and very nice
"
Reviews
CT
Clay T.
Washington
Honda Ridgeline
Verified
Clay said that Jim is always fabulous. He always does a good job and he has a lot of integrity, too.
Recommended
This review was collected via phone interview by Customer Research Inc.
LV
Leo V.
Washington
Ford F450 Super Duty
Verified
Leo said the business did pretty well.
Recommended
This review was collected via phone interview by Customer Research Inc.
BP
Bob P.
Stanwood, WA
Ford Pickup
Verified
Bob said the business provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
LK
Larry K.
Washington
Ford Club Wagon
Verified
Larry said the business got the job done quickly and they were very friendly. They did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 03/21/2018
Larry thank you for the great review. I am glad we could help. I hope you have a great day Hoo Hoo
CM
Chris M.
Washington
Toyota Camry
Verified
Chris said the staff did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 03/21/2018
Chris Glad we could help, Thank you for the great review.. I hope you have a great day Hoo Hoo
AW
Alyssa W.
Washington
Mazda 323
Verified
Alyssa said the staff charged her for stuff they never discussed with her, in the first place.
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 03/21/2018
Alyssa I am sorry your experience anything was less than great we do our best to make auto repair as pleasant as possible. I will look into this so the experience for you and everyone is the best it can be. Thank you for your input..
GT
Gregory and Judy T.
Camano Island, WA
Mazda Mazda3
Verified
most recent visit
This most recent visit was less than satisfying -
1. Our car lit a check engine light- we got the code read at a place that offered it free - they printed out an explanation of what they discovered and gave it to us. We then went to Kpro - Jim chose to ignore the printout and subsequently claimed we had said we had a different problem. I was told I had specifically claimed a problem that was not on the printout we brought in.
2. I specifically requested IN WRITING some used parts that were removed in another job we had done - my request was ignored.
3. We were not given a statement of work to be done and approximate prices - (doesn't the customer have a legal right to such a statement?).
I found the experience most unpleasant. I will probably go back, but i'll go in prepared to walk out if I am treated this poorly again. Any recommendations I make will be prefaced with this caveat.
1. Our car lit a check engine light- we got the code read at a place that offered it free - they printed out an explanation of what they discovered and gave it to us. We then went to Kpro - Jim chose to ignore the printout and subsequently claimed we had said we had a different problem. I was told I had specifically claimed a problem that was not on the printout we brought in.
2. I specifically requested IN WRITING some used parts that were removed in another job we had done - my request was ignored.
3. We were not given a statement of work to be done and approximate prices - (doesn't the customer have a legal right to such a statement?).
I found the experience most unpleasant. I will probably go back, but i'll go in prepared to walk out if I am treated this poorly again. Any recommendations I make will be prefaced with this caveat.
JB
John B.
Washington
Toyota FJ Cruiser
Verified
John said the employees were good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 03/21/2018
Thanks for the great review John, Glad we could help & I hope you have a great day Hoo Hoo
JM
Jack M.
Ford Explorer
Verified
2005 Ford Exploder
These guys have done Boucoups work on my many rides (that all broke down at same time. This one needed engine swap, other than slight miss at idle, flawless!
Recommended
Jim K. from K Pro Auto Inc. responded on 03/08/2018
Jack Thank you for the review,THE ENGINE YOU HAD USE INSTALL HAS A MISS ??? bring it back I will check IT OUT it ran great here.... BRING IT IN SO WE CAN GET IT TO RUN RIGHT FOR YOU...
MB
Mark B.
Stanwood, WA
Chevrolet Silverado SS
Verified
Great customer service
I’ve been to K pro auto twice now and they have fit me in quickly. Great customer service and both cars fixed right the first time. I highly recommend you take your car here, I trust them with full confidence.
Recommended
Jim K. from K Pro Auto Inc. responded on 03/08/2018
Thank you for the great review Mark. Glad we could help you with your cars . I hope you have a great day Hoo Hoo.
KH
Kevin H.
Washington
Ford Edge
Verified
Kevin said the business had good service and they were very professional.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 03/08/2018
Thank you for the great review, I am glad we could help you with your vehicle needs. I hope you have a great day Hoo Hoo
JG
Jeffy G.
GMC Pickup
Verified
Great service!
Jim and his team did a fantastic job on getting my son's truck running again! I'm very appreciative of all the effort they put into the truck!
Recommended
Jim K. from K Pro Auto Inc. responded on 02/26/2018
Thank you for the great review Jeff, It is nice to be able to help you with your family's vehicle needs. Hope you have a great day Hoo Hoo.
AB
Annita B.
Bellingham, WA
Mitsubishi Montero
Verified
Annita said Jim was very nice, he got her vehicle in and took care of whatever she needed doing.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 02/26/2018
Annita Thank you for the great review. It is alway a pleasure to be of insistence for you with your vehicles. Hope you have a great day.
RE
Rusty E.
Chevrolet Silverado 1500
Verified
fair pricing and good service
thorough work. fast service. I still need to get a quote on some suggested service emailed to me but otherwise, each time I have brought my vehicles in they do a great job and are super friendly.
Recommended
Jim K. from K Pro Auto Inc. responded on 02/26/2018
Rusty Thank you for the great review, glad we can help. Call & we will work up a price quote on those other needed services. 360-629-9527
JP
John P.
Washington
Acura Integra
Verified
John said everything was great with his service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 02/26/2018
John Glad we can help you with your vehicle needs hope you have a great day Hoo Hoo.
DH
Dave H.
Stanwood, WA
Saturn VUE
Verified
Dave said the business provides pretty good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim K. from K Pro Auto Inc. responded on 02/26/2018
Thank you for the review, We will try harder to get the 5 star review. Glad we could help & I hope you have a great day Hoo Hoo.
LM
Leona M.
Subaru Legacy Wagon
Verified
great service
always get great service on my vehicles. mechanics are courteous, friendly and helpful in answering all my questions.
Recommended
MM
Molly M.
Washington
Toyota RAV4
Verified
Molly said the staff was courteous and polite.
Recommended
This review was collected via phone interview by Customer Research Inc.
KW
Kathy and Steve W.
Ford Pickup
Verified
Excellent Job
Communication could be a little better. But they do have excellent customer service and excellent mechanics. Prices are very reasonable. Overall a great place to go.
Recommended
JL
Josh L.
Stanwood, WA
Nissan 300ZX
Verified
Josh said he recommends this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.