Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

243 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


LC
Leon C.
Casper, WY
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Leon said the business does a good job.
This review was collected via phone interview by Customer Research Inc.

CP
Charlie P.
Casper, WY
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Charlie said the service he received was excellent and his vehicle runs perfectly.
This review was collected via phone interview by Customer Research Inc.

CE
Christopher E.
Casper, WY
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Christopher said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

BL
Barry L.
Wyoming
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Barry said this business got him in right away.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Muskogee, OK
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
John said the staff did a good job with the service, they knocked it out of the park. They installed a new starter for him and his vehicle starts right up perfectly now.
This review was collected via phone interview by Customer Research Inc.

AR
Alma R.
Casper, WY
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Alma said the staff was polite and even provided a ride during the service.
This review was collected via phone interview by Customer Research Inc.

AD
Adam D.
Casper, WY
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Adam said the employees did everything he asked for, and they were good at it. They did a great job. The service was fast, professional, and he was very happy.
This review was collected via phone interview by Customer Research Inc.

AG
Alex G.
Denver, CO
Subaru Impreza Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Alex said the service took longer than it should have.
This review was collected via phone interview by Customer Research Inc.

KP
Kim P.
Casper, WY
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Kim said the employees were outstanding, explained things to her, were really good, worked with her, didn't overcharge, and gave her a discount. She highly recommends this business.
This review was collected via phone interview by Customer Research Inc.

HR
Hector R.
Donna, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Hector said the staff were helpful, friendly, and helped him when he was in a bind.
This review was collected via phone interview by Customer Research Inc.

SM
Steph M.
Casper, WY
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Steph said the business exceeded her expectations. The staff saved her money because the work wasn't as expensive as she thought.
This review was collected via phone interview by Customer Research Inc.

JC
Jarod C.
Casper, WY
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Jerod said the service is fast, efficient and the business does the job right.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Evansville, WY
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Jim said his vehicle was fixed. They always got him in, and out, and they took care of him.
This review was collected via phone interview by Customer Research Inc.

SJ
Sean J.
Wyoming
Chevrolet Monte Carlo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Sean said the staff did a good job and they fixed the problem.
This review was collected via phone interview by Customer Research Inc.

LG
Luis G.
Wyoming
Ram 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Spoke with Luis' sister. She said she was happy with the service and she would like to thank the employees. They were very good. They gave her a ride home when she didn't have one.
This review was collected via phone interview by Customer Research Inc.

RR
Ronnie R.
Bar Nunn, WY
Chrysler 200
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/18/2018 Category: Service
Ronnie said he had to wait 2 days before he got his vehicle back, due to the staff getting the wrong part.
This review was collected via phone interview by Customer Research Inc.
Miranda B. from KB Mechanics responded on 05/21/2018

I'm sorry you're unhappy with our service Ronnie. Unfortunately your car had a caliper pin that was froze in the caliper bracket. We ordered the only part available in the parts store inventory. When we received it and it was the wrong one we had to call the dealer to get the number of the right part. Then it was assembled the minute it came in. If there is anything we can do to make up for the inconvenience please let us know. Thanks for your business. 

KB Mechanics

NF
Nancy F.
Casper, WY
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Nancy said this business did excellent work. They did what they said they would do, it was done on time. She didn't have to take her vehicle back. They provided quality work. The work was better than anywhere else in town.
This review was collected via phone interview by Customer Research Inc.

AJ
Anthony J.
Pontiac Grand Am
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2018
Good repairs at a reasonable cost
I have taken my vehicles to KB's multiple times now and always had a good experience. This last time they were very busy and it took longer than normal, but our vehicle had almost 200,000 miles on it and had sprung multiple leaks. So once they had fixed the first leak and we thought it was good, the vehicle had another leak and they got us in and out quickly to fix all the leaks. They are always thorough, call with the estimate, and fix what was discussed. I've read some of the other reviews and people have to understand that vehicles are always finicky, especially if they are older and have many miles on them. KB does a good job to diagnosis the issue, but sometimes the issues are not always clear. I would definitely recommend KB's to anyone because they are reasonably priced and always provide great mechanic work!

DW
Devon W.
Bar Nunn, WY
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Spoke with Lois. She said the staff got everything done that needed to be done.
This review was collected via phone interview by Customer Research Inc.

WY
Winchester Y.
Casper, WY
Chrysler Pacifica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Winchester said the business did a great job.
This review was collected via phone interview by Customer Research Inc.