Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

266 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


PM
Patricia M.
Ashmore, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Good and fast service
Very efficient process
EDWARD R. from KC Summers Hyundai responded on 04/19/2019

Thank you for your comments and positive feedback, we appreciate your business!


DH
Donald H.
Findlay, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great service department and personnel are always neat and helpful.
Got me in and did a great job. Back on the road until next service is do.
EDWARD R. from KC Summers Hyundai responded on 04/19/2019

Thank you for your comments and positive feedback, we appreciate your business!


Verified Customer
Paris, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Another great visit
As always, very helpful and courteous, and got the problem fixed.
EDWARD R. from KC Summers Hyundai responded on 04/17/2019

Thank you for your comments and positive feedback, we appreciate your business!


JA
John A.
Mattoon, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Nice place
Friendly but oil change took an hour and a quarter.
EDWARD R. from KC Summers Hyundai responded on 04/13/2019

Thank you for your comments, we will take corrective measures to make sure this does not happen in the future.

Ed Roley, Service Manager


Verified Customer
Paris, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Quick oil change
Great coffee machine, comfortable seating nice staff
EDWARD R. from KC Summers Hyundai responded on 04/12/2019

Thank you for your comments and we appreciate your business!


Verified Customer
Sigel, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2019 Category: Service
Good communication
Service personnel keep customer in the loop about what is going on with the vehicle.
EDWARD R. from KC Summers Hyundai responded on 04/08/2019

Thank you for your comments and positive feedback, we appreciate your business!


Verified Customer
Sullivan, IL
2011 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/06/2019 Category: Service
Bad car
Service advisor done the best he could with this problem child of a car. Compounding problems led to 6 months in and out of the shop. Car still runs rough on start-up. Bad situation all the way around.
EDWARD R. from KC Summers Hyundai responded on 04/06/2019

Thank you for your feedback and be assured it will be looked into and corrective measures taken.


CB
Cheryl B.
Mattoon, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2019 Category: Service
Friendly staff
Great service and helpful on any recalls.
EDWARD R. from KC Summers Hyundai responded on 03/30/2019

Thank you for your comments and positive feedback, we appreciate your business!


MC
Max C.
Charleston, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Great Dealership
My experience says they know what they sale.
EDWARD R. from KC Summers Hyundai responded on 03/27/2019

Thank you Max for your positive comments, we appreciate your business!


PW
Phyllis W.
Decatur, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Friendly efficient service.
I have been very pleased with the service.
EDWARD R. from KC Summers Hyundai responded on 03/19/2019

Thank you Phyllis for the kind words and positive feedback, we appreciate your business!


NM
Norma M.
Arcola, IL
2010 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Mrs
Very kind staff
EDWARD R. from KC Summers Hyundai responded on 03/13/2019

Thank you Norma for your positive comment and we appreciate your business!


RN
Ronald N.
Taylorville, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
The best!
KC Summers understands customer service before, during, and after the sale. Great place to buy and service your vehicle!
EDWARD R. from KC Summers Hyundai responded on 03/11/2019

Thank you Ronald for your positive comments and we appreciate your business!


SH
Shelly H.
Altamont, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Shelly
Great service!!
EDWARD R. from KC Summers Hyundai responded on 03/06/2019

Shelly, Thank you for your positive feedback and we appreciate your business!


NH
Natasha H.
Charleston, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Always excellent service!
I have lived in the area for several years, and I can honestly say I have always had the best customer service everytime we have been there. We lease our vehicles and only go there for all maintenance and repair. Now days it’s hard to find the kind or customer service you guys deliver!!!!
EDWARD R. from KC Summers Hyundai responded on 02/28/2019

Thank you for the kind words and positive feedback Natasha, we appreciate your business!


MT
Mark T.
Sullivan, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
Service and courtesy
Always great service and clean facility
EDWARD R. from KC Summers Hyundai responded on 02/25/2019

Hi Mark, Thank you for your positive comments and we 
appreciate your business!


VC
Vickie C.
Decatur, IL
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
The Best Place around!
I really like KC Summers overall. It has become a family thing to buy all our cars here. I believe it is the best place to buy a car. They really take care of you, no matter what you are there for. The Service Department is great too! I've never had a bad experience! To me, it says it all that I will drive an hour just to get my oil changed! Kenny and Patrick are the best around!
EDWARD R. from KC Summers Hyundai responded on 02/25/2019

Thank you for your comments and we appreciate your business!


JC
Justin C.
Charleston, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Service
Worth a visit
The service department was professional and very knowledgeable. The facility is very clean and relaxing. The repair was done in an acceptable time. The only complaint I have was the failure to clean the excess oil from under the hood after the leak which coated the internal parts. This lead to an overwhelming smell of oil in the cabin for several days.
EDWARD R. from KC Summers Hyundai responded on 02/21/2019

Thank you for your comments and we appreciate your business.
Corrective measures have been take to assure this won't happen
in the future.


Verified Customer
Charleston, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Service
KC Summers is always a class act every time I go there.
EDWARD R. from KC Summers Hyundai responded on 02/16/2019

Thank you for your comments and we appreciate your business!


Verified Customer
Mattoon, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2019 Category: Service
Timely oil change
Length of time for an oil change that was scheduled is ridiculous. 1.5 hours
EDWARD R. from KC Summers Hyundai responded on 02/11/2019

 Thank you for your feedback and be assured it will be looked into and corrective measures taken.


Verified Customer
Belleville, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Always Professional, Always Reliable
I drive a couple of hours to KC Summers after moving to a different community. The reason I do that is the professional, reliable and flexible service they offer. I have owned a lot of cars and dealt with a lot of dealerships. They have been the best for me. Thank you KC Summers staff!
EDWARD R. from KC Summers Hyundai responded on 02/06/2019

Thank you for your comments and we appreciate your business!


Displaying Review 1 - 20 of 266 in total