Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

245 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


KS
Kaci S.
Charleston, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Good job
They are nice and got my car done in a hour and half and they remembered to lock my door.
EDWARD R. from KC Summers Hyundai responded on 01/14/2019

Thank you for your comments and we appreciate your business!


CN
Christopher N.
Findlay, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2019 Category: Service
Quality service
Pricey, but service is best around.
EDWARD R. from KC Summers Hyundai responded on 01/04/2019

Thank you for your comments and we appreciate your business!


PL
Paul L.
Mattoon, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Great service
As always...Great service!
EDWARD R. from KC Summers Hyundai responded on 12/27/2018

Thank you for your comments and we appreciate your business!


CD
Cynthia D.
Effingham, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
John on services is great
I called last minute because I was on the interstate. My car was making sounds, jerking, and the light came on. They got me right in and I lucked out it was under warranty.
EDWARD R. from KC Summers Hyundai responded on 12/19/2018

Thank you for your comments and we appreciate your business!


LH
Larry H.
Arcola, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Service at KC Summers
Totally reliable service. Will not take it anywhere else
EDWARD R. from KC Summers Hyundai responded on 12/05/2018

Thank you for your comments and we appreciate your business!


Verified Customer
Mattoon, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Professional and courteous.
Great place đź‘Ť
EDWARD R. from KC Summers Hyundai responded on 12/01/2018

Thank you for your comments and we appreciate your business!


BH
Brian H.
Mattoon, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Go a great job
Goos friendly service
EDWARD R. from KC Summers Hyundai responded on 11/28/2018

Thank you for your comments and we appreciate your business!


JG
Jeanmarie G.
Newton, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Wonderful service and staff!
Always know that quality of service and care will be above the standard.
EDWARD R. from KC Summers Hyundai responded on 11/23/2018

Thank you for your comments and we appreciate your business!


KB
Kathy B.
Fort Lauderdale, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great Customer Service
Each person I came into contact with took great care of me and my needs. Great customer service!
EDWARD R. from KC Summers Hyundai responded on 11/13/2018

Thank you for your comments and we appreciate your business!


RH
Roger H.
Sullivan, IL
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Great people in the service dept. Great place to wait for the car to be done.
Good people, Nice place to wait on the car to be finished.
EDWARD R. from KC Summers Hyundai responded on 11/13/2018

Thank you for your comments and we appreciate your business!


BR
Brett R.
Shelbyville, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Professional service
People always friendly, informative, concerned about your needs. Always well taken care of.
EDWARD R. from KC Summers Hyundai responded on 11/12/2018

Thank you for your comments and we appreciate your business!


KR
Kelly R.
Mattoon, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great Service
KC Summers Service has always been very good to me.
EDWARD R. from KC Summers Hyundai responded on 11/09/2018

Thank you for your comments and we appreciate your business!


JM
Jennifer M.
Bethany, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Quick service
KC Summers is easy to make a service appt. with and I usually get right in and out when having service performed.
EDWARD R. from KC Summers Hyundai responded on 11/08/2018

Thank you for your comments and we appreciate your business!


Verified Customer
Sullivan, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Professional service
KC Summers in Mattoon handled my standard oil change smoothly and professionally. I was approached immediately when I walked in and they got my appointment pulled up quickly. The waiting area was clean and offered a complimentary light snack and drink bar.
EDWARD R. from KC Summers Hyundai responded on 11/06/2018

Thank you for your comments and we appreciate your business!


CD
Cynthia D.
Effingham, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2018 Category: Service
Satisfied so far
Hoping I won’t be returning for awhile. Pricey repair. Steering issue. Also had a recall fixed. Had to return to get my heated seat fixed because they forgot to plug it back in.
EDWARD R. from KC Summers Hyundai responded on 11/06/2018

Thank you for your feedback and be assured it will be looked into and corrective measures taken.


JA
Julia A.
Charleston, IL
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Nice People/Atmosphere
Everyone is so friendly and they have made it such an inviting place to sit and wait for your car to be serviced! I trust them to accurate records. I did not feel that way where I had my last car serviced.
EDWARD R. from KC Summers Hyundai responded on 10/22/2018

Thank you for your comments and we appreciate your business!


JM
Jennifer M.
Bethany, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
KC SUMMERS is the best
We've bought our last 2 Hyundais from KC Summers and when we're ready for another one we'll buy from them again! Service dept. is great too!
EDWARD R. from KC Summers Hyundai responded on 10/15/2018

Thank you for your comments and we appreciate your business!


DP
Derek P.
Mattoon, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Staff is always so outgoing and polite, A+
Love the place just wish it was easy to navigate the tons of different buildings i pulled up to the wrong service building had no idea where to go. But overall will not hesitate to return for future maintenance.
Ps.i have already recommended friends and family to kc for there new vehicles.
EDWARD R. from KC Summers Hyundai responded on 10/13/2018

Thank you for your comments and we appreciate your business!


CL
Charles L.
Champaign, IL
2009 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Almost Perfect!
We needed to get our oil and all filters changed and we had a credit so we took it in to KC Summers Hyundai. They were very nice, and quick..but maybe too quick. We had to call back in a couple days to tell them when the glove box filter was changed, someone did not replace the cord that secures the glove box door. Now when we open it, it just flops down. I called on a Friday, and the employee, Alex, wasn't there and would return Monday. I asked for a follow up call and explained the issue. Promised a call Monday. Monday came and went, no call. Tuesday I got a call asking how our service was, and I told her what happened and still no return call. She sent my call to service and we are to drive the car in and they will have the man that took it apart fix it. It will be a few days since we have been sick. Other than that, we had a great experience.
EDWARD R. from KC Summers Hyundai responded on 10/13/2018

Thank you for your comments and we appreciate your business!


Verified Customer
Charleston, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Good service experience
Friendly and efficient
EDWARD R. from KC Summers Hyundai responded on 10/06/2018

Thank you for your comments and we appreciate your business!


Displaying Review 1 - 20 of 245 in total