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Care 179

Oil Change 174

Kearny Mesa Hyundai 141

Problem 118

Issue 87

Recent Reviews

Hector G.

San Marcos, CA

04/09/2023

Category: Service

Sales Department

I would like to share my buying experience, in February of this year I bought a Hyundai Palisade in Kearny Mesa, where the sales person Hassan Ali attended me; Due to service hours when I pickup my vehicle, they gave me the SUV pending the installation of some accessories; They told me that I could install them or even go to any agency to do the installations. The next day I tried to do it myself, but none of my tools were adequate for fitting the parts. Watching installation videos on YouTube, I realize that a special tool must have come in the box with the cargo bar trays, a box that was opened by dealership personnel. Of course, in another dealership they did not want to do the installation since it should be in the place of purchase. When I took it, they themselves looked for the tool in the different places inside the vehicle where it could be and could not find it, they did the installation of the bars later and told me that when I needed to remove or adjust the pieces I need to come back to dealer, which I do not agree with, the tool come with the purchase and they lost it. After multiple times to spend trying to get my tool/ key to adjust the bars the sales representative said that he would request it and that he would notify me when he had it, after 3 weeks I called again to find out and now they says that if I want the tool I need to purchase myself, a lot of back and forward and nobody knows anything.
I am very disappointed about Hyundai Kearny Mesa and I taking some time to advice you and if you can prevent buying a car in this dealership since they missing the most basic principles of customer service.

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