Overview

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

2730 Reviews

ReScore Reviews™ (71)

ReScore
Overall Rating 3.4507025/5Overall Rating 3.4507025/5Overall Rating 3.4507025/5rating 3.4507025rating 3.4507025
Original
Overall Rating 1.94286/5rating 1.94286rating 1.94286rating 1.94286rating 1.94286
89% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


BV
Beverly V.
Charlotte, NC
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
God service
I have always had good service and attention at Keffer. Jami was excellent and very attentive and would ask for her again.
VINCENT D. from Keffer Hyundai responded on 05/26/2018

Thank you for your feedback and for allowing us to service your vehicle.


Anonymous avatar
Verified Customer
Charlotte, NC
2008 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Trust is a big thing in the Service Dept.
Matt is a good man and so is Elias
VINCENT D. from Keffer Hyundai responded on 05/26/2018

Thank you for your feedback and for allowing us to service your vehicle.


JN
Judith N.
Charlotte, NC
2013 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Great service
Very effcient, friendly service. Always feel I’m in good hands.
VINCENT D. from Keffer Hyundai responded on 05/26/2018

Thank you for your feedback and for allowing us to service your vehicle.


PT
Penny T.
Charlotte, NC
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Customer service
Excellent service, very friendly staff.
VINCENT D. from Keffer Hyundai responded on 05/26/2018

Thank you for your feedback and for allowing us to service your vehicle.


CB
Cayley B.
Terrell, NC
2017 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Many pros one con
PROS:
Love my car
They worked with me to get the vehicle I wanted
They were honest with me

CONS:
I was entitled to a loaner car when my car needed to be serviced for a check engine light but I did not receive one because they said they did not have one available for another week.
VINCENT D. from Keffer Hyundai responded on 05/26/2018

Thank you for your feedback and for allowing us to service your vehicle.


Anonymous avatar
Verified Customer
Harrisburg, NC
2017 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Service time
Had a very pleasant service person who kept me abreast of my service time
VINCENT D. from Keffer Hyundai responded on 05/26/2018

Thank you for your feedback and for allowing us to service your vehicle.


Anonymous avatar
Verified Customer
Matthews, NC
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
excellent service
Everyone is very friendly and helpful. Shelene was excellent and very patient when we were buying our Santa Fe Sport
ANTHONY B. from Keffer Hyundai responded on 05/25/2018

Thank you


TF
Teresa F.
Charlotte, NC
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Excellent Customer Service
The staff goes above and beyond to take care of customers in a speedy yet friendly manner. Everyone is very courteous.
ANTHONY B. from Keffer Hyundai responded on 05/25/2018

Thanks


TE
Tahara E.
Charlotte, NC
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Awesome People
Fast service!
ANTHONY B. from Keffer Hyundai responded on 05/25/2018

Thanks


DW
David W.
Monroe, NC
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Jami was great
Jami made sure my needs were met and even provided a loaner when the work needed took longer than anticipated
VINCENT D. from Keffer Hyundai responded on 05/24/2018

Thank you for your feedback and for allowing us to service your vehicle


Anonymous avatar
Verified Customer
Matthews, NC
2013 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2018 Category: Service
Horrible service
Will not return!
VINCENT D. from Keffer Hyundai responded on 05/24/2018

Thank you for taking the time to tell us about your experience at KEFFER HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

Please feel free to reach out to me directly at the following email address: vdeloreto@yahoo.com. My phone number is 704-714-4700 ext. # 1113 if you prefer a phone conversation.

Please consider rescoring the review as we continue to better service your automotive service needs.





JH
Jeremy H.
Charlotte, NC
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great, Fast Service
Fast service & great customer service
VINCENT D. from Keffer Hyundai responded on 05/24/2018

Thank you for your feedback and for allowing us to service your vehicle


AD
Andrew D.
Charlotte, NC
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
.
.
VINCENT D. from Keffer Hyundai responded on 05/24/2018

Thank you for your feedback and for allowing us to service your vehicle


GR
Gregory R.
Charlotte, NC
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
OIL CHANGE
Everyone in the entire building always have a smile on their face and always asking if you've been helped yet, can I get you anything . They come check on you in the waiting area and look for discounts to lower your bill while waiting.
VINCENT D. from Keffer Hyundai responded on 05/24/2018

Thank you for your feedback and for allowing us to service your vehicle


MR
Mark R.
Charlotte, NC
2011 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Oil change
Staff was prompt, courteous and professional. Car was serviced when promised.
ANTHONY B. from Keffer Hyundai responded on 05/24/2018

Thanks


Anonymous avatar
Verified Customer
Charlotte, NC
2016 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Good service
Good service
ANTHONY B. from Keffer Hyundai responded on 05/24/2018

Thanks


Anonymous avatar
Verified Customer
Ridgeway, SC
2015 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great service as always
Great service from professional folks. Thank you.
ANTHONY B. from Keffer Hyundai responded on 05/24/2018

Thank you


BS
Bob S.
Matthews, NC
2016 Hyundai Genesis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
flat tire
took flat tire for repair. took 2-3 hrs to decide what to do and still did not fix properly. had to go back next morning for a new tire and took 90 mins to put it on. Service Rep Jami, was helpful in trying to speed up the process, but service tech doing the job was super slow. Will only go back if I have a full day to wait.
ANTHONY B. from Keffer Hyundai responded on 05/24/2018

Thank you


LC
Laura C.
Charlotte, NC
2015 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Knowledgeable staff friendly professional
Came here after being treated rudely at another place. They were very patient with my questions and explained everything to me so I could understand
ANTHONY B. from Keffer Hyundai responded on 05/24/2018

Thank you for your business


LC
Lawrence C.
Charlotte, NC
2007 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great service
Great service in timely manner.
ANTHONY B. from Keffer Hyundai responded on 05/23/2018

Thank you