Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

3818 Reviews

ReScore Reviews™ (112)

ReScore
Overall Rating 3.91964/5Overall Rating 3.91964/5Overall Rating 3.91964/5rating 3.91964rating 3.91964
Original
Overall Rating 1.97321/5rating 1.97321rating 1.97321rating 1.97321rating 1.97321
89% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


NS
Nesha S.
Charlotte, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great Experience
After being a long time customer and seeing a lot of turnover, this last visit proved that the service department was really making positive changes. Juan did a great job with my car and Cam was a wonderful help in shuttle service. It made the trip very pleasant and a contrast to the one before.
PIPER A S. from Keffer Hyundai responded on 06/26/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

Verified Customer
Charlotte, NC
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
.
.
PIPER A S. from Keffer Hyundai responded on 06/25/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

CM
Carol M.
Charlotte, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Every trip to Hyundai
Anytime for any reason I am at the Hyundai service dept, I receive the best service with professionals that explain, fix,repair, quickly and treat you with upmost respect
PIPER A S. from Keffer Hyundai responded on 06/24/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

AE
Andrew E.
Waxhaw, NC
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Matt
Matt does a great job
Matthew E C. from Keffer Hyundai responded on 06/24/2019

Thanks for taking the time to fill out your survey, and thanks for giving us 5 stars. If you ever need anything give me call Andy.

Matt Coriwn
Service Manager


KA
Kevin A.
Wadesboro, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/23/2019 Category: Service
Tire rotation
Tires were rotated now drivers side vibrates and is loud. It took 3 hours for basic maintenance
PIPER A S. from Keffer Hyundai responded on 06/24/2019

Thank you for taking the time to answer our survey, we would like to discuss this score with you further. Please call us at 704 714-4700 thank you

Piper Salem
Customer Care Manager

CM
Cindy M.
Charlotte, NC
2006 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
5 Stars
5 Stars
PIPER A S. from Keffer Hyundai responded on 06/24/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

MJ
Marshall J.
Matthews, NC
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/21/2019 Category: Service
Oil Change
Took 1 3/4 Hrs for oil Change Cost has gone up Approx. $10 On the last 3 oil changes
PIPER A S. from Keffer Hyundai responded on 06/24/2019

Thank you for taking the time to respond to our survey, we would like to discuss this matter with you further. Please call 704 714-4700 thank you

Piper Salem
Customer Care Manager

GW
Gregory W.
Charlotte, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Keffer Hyundai is Great
Definitely enjoy having my car serviced here. Friendly staff all around
PIPER A S. from Keffer Hyundai responded on 06/21/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

Verified Customer
Waxhaw, NC
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2019 Category: Service
Nice people, just need to learn to listen
My experience here is always just fine. I have asked for synthetic oil for the last 6 times I’ve been here. I’ve only received it once. I don’t pay for it, but how hard is it to listen?
PIPER A S. from Keffer Hyundai responded on 06/21/2019

Hi Debra, please give me a call asap so we can resolve this unfortunate issue immediately. Thank you .

Piper Salem
Customer Care Manager
980 298-7201

TO
Tonja O.
Charlotte, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Nice Staff
Nice Staff
PIPER A S. from Keffer Hyundai responded on 06/20/2019

Thank you for taking the time to answer our survey and we look forward to working with you soon.

Piper Salem
Customer Care Manager

Verified Customer
Charlotte, NC
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
n/a
n/a
PIPER A S. from Keffer Hyundai responded on 06/19/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

ST
Shane T.
Charlotte, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Genesis for life
Great car. Great service. Bobby is super helpful and makes it fun to bring my car in (great loaner!)
PIPER A S. from Keffer Hyundai responded on 06/19/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

RG
Richard G.
Charlotte, NC
2019 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Mr
Just great dealership
PIPER A S. from Keffer Hyundai responded on 06/19/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

MV
Michael V.
Oakboro, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2019 Category: Service
Terrible Customer Service
Dealership is more worried about money than keeping their word.
PIPER A S. from Keffer Hyundai responded on 06/19/2019

Thank you for taking the time to respond to our survey, we would like the opportunity to resolve this matter with you. Please give us a call at 704 714-4700 thank you

Piper Salem
Customer Care Manager
980 298-7201

Verified Customer
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2019 Category: Service
I wanted service, not sales
Went in for oil change with $20 coupon and someone tried to get me to buy another car. Don't like to have to say no to the same question more than once. CS support rep was good, but service took too long.
PIPER A S. from Keffer Hyundai responded on 06/18/2019

Thank you for taking the time to respond to our survey, we would like to discuss this matter with you further. Please call us at 704 714-4700 ext.1190 thank you

Piper Salem
Customer Care Manager

AW
Andrew W.
Ridgeway, SC
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great Job
Rebecca was the Service Advisor. She was excellent and completed the service earlier than expected. All seems to be working well now. Thanks.
PIPER A S. from Keffer Hyundai responded on 06/18/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

MM
Marshall M.
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great Service
Great staff and service.
Matthew E C. from Keffer Hyundai responded on 06/18/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Matt Corwin
Service Manager


DG
David G.
Matthews, NC
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Emergency Fix
Front wheel well cover came off during rainy weather. Part was in stock and was installed in short order.
GABRIEL F., General Manager from Keffer Hyundai responded on 06/15/2019

Thank you very much David. We look forward to assisting in the futre. 

Gabriel Faria
Managing Partner
Keffer Hyundai

HP
Harold P.
Monroe, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Great service
I always wait while service is being done, usually fairly quick and done right, no returns for the same reason the next day.
Matthew E C. from Keffer Hyundai responded on 06/15/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Matt Corwin
Service Lane Manger


SC
Syliva C.
Monroe, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Serve and politeness
Kept their word and I was without a car and I was given a loaner for the time I was without transportation. Thanks for their kindness. I will always use them to service my vehicle.
PIPER A S. from Keffer Hyundai responded on 06/14/2019

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager