Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

2988 Reviews

ReScore Reviews™ (75)

ReScore
Overall Rating 3.479998/5Overall Rating 3.479998/5Overall Rating 3.479998/5rating 3.479998rating 3.479998
Original
Overall Rating 1.94595/5rating 1.94595rating 1.94595rating 1.94595rating 1.94595
89% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


BR
Bryana R.
Matthews, NC
2014 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Fine
Went in for a recall repair. Parking was horrible...most of the spots labeled "Customer Parking" were filled with vehicles for sale. Service as good. Done within an hour and a half at most. We normally don't take our vehicles for regular service at dealerships because it's so much more expensive.
ANTHONY B. from Keffer Hyundai responded on 08/15/2018

Thank you for your feedback


TB
Tom B.
Charlotte, NC
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Superior service
Responsive, professional and effecient
ANTHONY B. from Keffer Hyundai responded on 08/15/2018

Thank you


SM
Sharron M.
Charlotte, NC
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Sharron M
Enjoyed the service , kind thoughtful. Listen to the fact I had another appointment. Thank you too Jamie
ANTHONY B. from Keffer Hyundai responded on 08/15/2018

Thank you for your feedback


GC
Greg C.
Helena, AL
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Routine Service
Excellent as always!
ANTHONY B. from Keffer Hyundai responded on 08/14/2018

Thank you for your comment


BS
Brenda S.
Charlotte, NC
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
#1 dealership
Jami provided us with excellent customer service and always with a smile.
ANTHONY B. from Keffer Hyundai responded on 08/14/2018

Thank you for your feedback


PB
Patricia B.
Matthews, NC
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Service dept
Matt has always helped me and I rely on him to advise me on the work that needs to be done.

He takes time with me to explain what is needed.

Vince is also helpful and I have called on him in the past as well.
ANTHONY B. from Keffer Hyundai responded on 08/14/2018

Thank you for your feedback


SH
Sharon H.
Charlotte, NC
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Service
My service advisor was Matthew and he was great explain everything they did and I was very satisfied when I left. Great Customer service.
ANTHONY B. from Keffer Hyundai responded on 08/14/2018

Thank you for your feedback 


Verified Customer
Charlotte, NC
2011 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Good
They made good for having made a mistake last time I was there. Without my mentioning the screw-up, they waived the cost of a state inspection.
ANTHONY B. from Keffer Hyundai responded on 08/14/2018

Thank you for your feedback


SS
Samantha S.
Matthews, NC
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Leasehold
Great service provided
ANTHONY B. from Keffer Hyundai responded on 08/14/2018

Thank you for your feedback!


Verified Customer
Charlotte, NC
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Excellent service. Service managers very accommodating.
Excellent service. Service managers very accommodating.
ANTHONY B. from Keffer Hyundai responded on 08/14/2018

Thank you for your feedback


NA
Nazar A.
Charlotte, NC
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Maintenance
I would like to thank Jammi Flint/ Service Adviser, for the best customer service.
VINCENT D. from Keffer Hyundai responded on 08/13/2018

Thank you for your feedback and for allowing us to service your vehicle.


SS
Sylvia S.
Charlotte, NC
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Personnel / Customer Service
Best customer service. Personnel go out of their way to make sure you are satisfied. Work is great!!!
VINCENT D. from Keffer Hyundai responded on 08/13/2018

Thank you for your feedback and for allowing us to service your vehicle.


KS
Ken S.
Charlotte, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018
Top Rate
I go to Keffer for confidence I feel after the visit, They keep me informed what I need and when I need practical scheduled service as my vehicle requires. Even when they are busy, they find time....That is piece of mind, also gives my car longevity, thats the most important factor here...Longevity
VINCENT D. from Keffer Hyundai responded on 08/13/2018

Thank you for your feedback and for allowing us to service your vehicle.


KS
Ken S.
Charlotte, NC
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Top Rate
I go to Keffer for the confidence I feel after the visit, They keep me informed of what I need and when I need practical scheduled service as my vehicle requires. That is piece of mind and also gives my car longevity and thats the important factor here...Longevity
VINCENT D. from Keffer Hyundai responded on 08/13/2018

Thank you for your feedback and for allowing us to service your vehicle.


TM
Troy M.
Charlotte, NC
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Oil change and tire rotation
Price value and customer service was excellent would recommend Keffer Hyundai to anyone
VINCENT D. from Keffer Hyundai responded on 08/11/2018

Thank you for your feedback and for allowing us to service your vehicle.


Verified Customer
Charlotte, NC
2016 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Solid...but could be better
They have a nice waiting area for work relaxation and work. However, not all of their representatives seem knowledgeable of the services you’re receiving to your vehicle. Customers like me would like to hear from experts when getting services done on their vehicle.
VINCENT D. from Keffer Hyundai responded on 08/11/2018

Thank you for your feedback and for allowing us to service your vehicle.


AM
Andrew M.
Matthews, NC
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Quality of Staff
All staff I dealt with gave excellent service despite being extremely busy
VINCENT D. from Keffer Hyundai responded on 08/11/2018

Thank you for your feedback and for allowing us to service your vehicle.


CS
Calvin S.
Charlotte, NC
2015 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Great Service
Very Helpful and assisted the customer with great service. Services Manager was very understanding.
VINCENT D. from Keffer Hyundai responded on 08/10/2018

Thank you for your feedback and for allowing us to service your vehicle.


TK
Tommie K.
Oak Island, NC
2012 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Jami--The Service Rep.
Jami was the first employee to take any interest in our problem. If you want to know the story, please call me at 704- 564-4311. This Story doesn't in a few words.
ANTHONY B. from Keffer Hyundai responded on 08/09/2018

Thank you for this reply


Verified Customer
Charlotte, NC
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Excellent service
Everyone helpful and attentive. Jamie helped this time. She was great!
ANTHONY B. from Keffer Hyundai responded on 08/09/2018

Thank you