Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(4,486 Reviews)

ReScore Reviews™ (160)

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
90% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Matthews, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020 Category: Service
Great service by Bobby
Bobby is very friendly and helpful. He provides great customer service.

WH
Wayne H.
Charlotte, NC
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020 Category: Service
Excellent people & service
excellent service

AJ
Amy J.
Matthews, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020 Category: Service
Impeccable service
Amazing customer service Jessica!

SV
Srikanth V.
Charlotte, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020 Category: Service
Good service experience
Bobby was very courteous and explained what was being done to the car. Unlike last two services, this time tires were inflated to the appropriate psi.

Verified Customer
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020 Category: Service
Great Service
They were timely. They set a reasonable expectation for how long the repairs would take. Comfortable waiting area.
PIPER A S. from Keffer Hyundai responded on 02/27/2020

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

Verified Customer
Charlotte, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020 Category: Service
Awesome Service
Thank you Keffer for getting me in and out quickly for a oil change, state inspection, and tire balance!! Service department rocks!
VINCENT D. from Keffer Hyundai responded on 02/27/2020

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Matt Corwin
Service Manager


KM
Katherine M.
Charlotte, NC
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020 Category: Service
Timely work and Clear Communication
I was pleased with my most recent service. The work was performed quickly, with no loss of attention to detail. They communicated clearly what was needed and why.
PIPER A S. from Keffer Hyundai responded on 02/26/2020

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

AR
Anthony R.
Charlotte, NC
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020 Category: Service
Quickly done
My car was serviced in an exceptionally fast amount of time.
PIPER A S. from Keffer Hyundai responded on 02/26/2020

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

Verified Customer
Concord, NC
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020 Category: Service
Great service staff!
Juan took good care of me and explained everything needed on my car.
VINCENT D. from Keffer Hyundai responded on 02/26/2020

Thank you for your feedback and for allowing us to service your vehicle.


FA
Frederick A.
Conover, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020 Category: Service
Great service
Jess, did a great job explaining everything to me, and keeping me abreast of the progress of my car. I also like the fact that I checked out with her, and did not have to go to cashier. That was a nice touch.
VINCENT D. from Keffer Hyundai responded on 02/26/2020

Thank you for your feedback and for allowing us to service your vehicle.


Verified Customer
Charlotte, NC
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020 Category: Service
Friendliness and personalized care
Jamie was great. Ordered my tire, got it in and serviced efficiently and let me know when it was done.
VINCENT D. from Keffer Hyundai responded on 02/26/2020

Thank you for your feedback and for allowing us to service your vehicle.


SR
Suganthi R.
Charlotte, NC
2020 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020 Category: Service
Friendly
Great
PIPER A S. from Keffer Hyundai responded on 02/25/2020

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

LL
Latesha L.
Charlotte, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020 Category: Service
Great customer service
I had an appointment. Came a whole hr early ,and right away walko g through the entrance of the serrvice are i didnt have to wait i was automatically apporoaced. With well communinication skills as well as making me feel comfortable at the visit. Amazing.
PIPER A S. from Keffer Hyundai responded on 02/25/2020

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

KC
Kertrina C.
Charlotte, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020 Category: Service
Friendly knowledgeable professionals
Great customer service from start to finish. Personal interest in what services needed for car. Wait time was better with an appointment.
PIPER A S. from Keffer Hyundai responded on 02/24/2020

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager

Verified Customer
Charlotte, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020 Category: Service
Great service close to home
They are the reason why I bought a Hyundai again after my first. Would love to upgrade to the Genesis one day! Lol- I guess I better get back to work.
PIPER A S. from Keffer Hyundai responded on 02/24/2020

Thank you for taking the time to answer our survey and giving us a 5 star review, we look forward to working with you soon.

Piper Salem
Customer Care Manager