Keffer Hyundai is located near Charlotte, NC in Matthews, NC. A well-maintained vehicle is more efficient, safer, and simply more fun to own and drive. Call us today to schedule your next service visit! We are here to help. Keffer Hyundai is located near Charlotte, NC in Matthews, NC. A well-maintained vehicle is more efficient, safer, and simply more fun to own and drive. Call us today to schedule your next service visit! We are here to help.
1. Turns out Keffer Hyundai misrepresented our “new” vehicle. We were fraudulently sold a “new” vehicle that was actually registered to the dealership as a loaner vehicle. We are in fact the second owners of the vehicle.
2. New vehicle maintenance warranty is now invalid as we are the second owner.
3. We were sold “extended” maintenance warranty which does not cover the vast majority of maintenance that is included with a new vehicle.
4. The General Manager has failed to return our multiple calls. Next step attorneys, Hyundai USA, BBB and extensive social media reviews.
5. Special thanks to Gastonia Hyundai for alerting us to this fraudulent activity.
DO NOT PURCHASE from this dealership. We were lied to to get in the door (which apparently is a known issue according to the sales person Jennifer) and it hasn’t stopped there. Our new vehicle was due to be delivered on Friday last week. They understood the urgency to us at the time of purchase. We were assured that it was coming on one of two trucks that were to be delivered on Wed or Thursday last week. It’s now Tuesday, the money has been in their account since Friday and now they can’t tell us where the car is or when it will be delivered. I reached out to the sales GM Brett on Friday. He made all the excuses in the world and promised to phone me back on Friday. Still haven’t heard anything from him. I have reached out to Andrew on the finance side and heard nothing. I have requested info for their legal team and again, heard nothing. This sale was egregiously misrepresented.