I took my car to MPMOTORWERKS on south Blvd and they did the job for $1800 they got the part from the dealer for $1400 the dealer told me over the phone the part would cost me a little over $1500 so I knew ted was trying to rip me off. I told all my friends at the cigar shop to stay away other personal friends and my landscaper. Always get a 2nd or 3rd opinion
That is dissapointing to hear. We pride ourselves with our quality and value. We provide double the dealership warranty - 2 year / 24k miles. There will always be another place to do a repair for less than what is considered reasonable and fair business. As long as they stand behind the diagnosis and work performed. We stand behind our diagnosis, as that is the most important aspect of repairs.
To be clear, the total quote for the job was 2285.45 - We appreciate the feedback and value the time spent on the review. Glad you chose to come to us for the diagnosis and hope to see you for service in the future.
I expect to use them again. We'll see how the long term relationship goes, every 5000 miles.
We politely and wholeheartedly disagree with you. We have never, and will never rip anyone off. Dynamic has a strong following due to our transparency , quality, value and expertise. As our reputation has found you - as we are considered the local specialist with all German vehicles, especially the BMWs.
The first visit 7/25/19 , the initial complaint was to diagnose why the vehicle did not sound as it was running correctly and another shop specifically told you to replace the crank position sensor. We found the water pump was mechanically failing and advised not to drive the vehicle unless it was repaired. We refused to test drive because there was potential of failure. It was that bad. Also advised to diagnose the check engine light, abs light, and air bag light, as recommended on the reciept. Diagnosis for these issues were declined. Waterpump was an urgent repair - and was required to prevent mechanical failure while driving. Vehicle was repaired and left.
The second visit - 9 /18/ 19 - The concern was state inspection and as before the check engine light was on - We concentrated on the Check Engine Light - we found 2 pages of faults - which is extremely abnormal. Tech visually inspected and found some questionable repairs done to a valve cover and oil contaminating the eccentric shaft sensor. With the excessive amount of faults found - much could be attributed to this, although we wanted to be certain on the next step in the repair process.
The technician cleared the faults and performed a test drive to see which faults return immediately. As expected we found the faulty repair - causing many issues. The valve cover was currently leaking and had excessive sealant oozing, eccentric sensor contaminated with oil and damaged. Both required repair and replacement. Tech also found catalytic converters and oxygen sensor faults as well. Advised to repair valve cover leak / damaged eccentric sensor. Tech also found the ABS light was related to not reading road speed - required further diagnosis.
With 170k miles - the Catalytic converters are not a surprising repair. This was the point were it was either invest into the vehicle thousands of dollars in repairs, or part ways with the vehicle.
Understandable, the decision is to part ways. Cleveland, We hope you think of us in the future for any needs with German cars. Appreciate your feedback and value your time in writing this review.
Recommending Dynamic Auto Tune to all my friends.
Bruce - Glad we were able to speak on the phone. We appreicate all feedback and are focused not only on satisfaction, but improvment as well. We hope to earn your business again.Www.DynamicAutoTune.com
And they made a great job on it and i love how it drives now
Special thanks to andrew ted and alex
I respectfully disagree with you saying you quoted me the price before you did the work. The price you quoted to me was $500.00 and I even said specifically while I was on the phone that I am on a budget since I live off of social security. I said to you that if I hadn't been able to get a decent price as you quoted $500.00, I would have had to leave my car sitting for a while until I could get the money. However, after I got to your company (yes, I had it towed) and I waited (yes, I enjoyed speaking with your clients and even laughing and joking with all of you. As I had stated on the first review that I felt blessed to have found your company). However, I was appalled and taken back when you came to me and basically shouted it was going to be $830.00. I told you that I didn't have $830.00 and you told me that I had better find it because I wasn't going to be able to drive my car...you had taken it apart or (it was fixed-paraphrase) but I wasn't going to be able to drive it and take it.
Even after I spoke to you, you said you would adjust the price. But you didn't. If you had honorable intentions, you would have gone right to that bill, made the adjustments to make certain that when I left, I was given the price you were going to adjust the bill to. Yes, I called you after I left because I was hurt and anger but I was determined you weren't going to get the best of me. I said to you that God is with me. Then you said you didn't know I had checked out. You then committed to fixing my car-free next time. I said well you say my car needs to have the oil leak fixed so I'll bring it back. The rest of what happened has been already ridden and said.
Now because of you, I am going to get negative reports on my credit. I told you on the phone that I live off of a fixed income ... I told you that if you hadn't given me a decent price $500.00, I would have to let my car sit for a while before getting it fixed.
The point is: you didn't care about me as your customer...I wasn't important to you.
I will let the people make their own decision but for me, you weren't fair to me. You put me in a bad bad situation. Even now, you are more concerned about yourself than being concerned about taking care of the customer.