Keith Hawthorne Hyundai


Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

806 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 1.4/5rating 1.4rating 1.4rating 1.4rating 1.4
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
93% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Fast, friendly service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 10:35 AM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/19/2018

Thank you for your response!

Mike Gilbert
Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Ronald C. on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Serrvice"
Did a great job
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/18/2018 08:06 AM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/18/2018

Thank you for your kind response, as well as taking the time to complete the survey.
Thanks again,

Mike Gilbert
Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Ann M. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal service"
I always get great perusal service and I am not kept waiting unreasonable lengths of time
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:30 PM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/18/2018

Thank you for the wonderful review and survey!

Mike Gilbert
Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Dorothy C. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"repair"s are done very well"
The staff & repair persons were GREAT I needed my car done really fast had to go out of town for a family emergency and the rose to the challenge GOD Bless
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/16/2018 08:44 AM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/16/2018

Thank you for the awesome response and for taking the time to fill out the survey.

Mike Gilbert

Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Vallentine B. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly "
Good people
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 10:24 PM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/16/2018

Thank you so much for the great review!!

Mike Gilbert
Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
All the people are very friendly. I would give the Service Dept. and Sales 100% Rating.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/15/2018 06:04 PM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/16/2018

Your feedback is very valuable to our dealership!
Thank you so much,

Mike Gilbert

Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Roxanne C. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Love the customer service at Keith Hawthorne Hyundai!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/15/2018 10:09 AM
Newuser@surecritic
Michael F G. at Keith Hawthorne Hyundai responded on 01/15/2018

Thank you for the fantastic response, as well as taking the time to fill out the survey.

Mike Gilbert
Service Director

Lindsay L. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
We had a last minute appointment and we're treated great as always.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/12/2018 01:24 PM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/12/2018

Thank you for taking the time to fill out the survey!!

Mike Gilbert

Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Janice D. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The courtesy of the staff"
First my name is JaNice'.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/12/2018 11:07 AM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/12/2018

JaNice,
Thank you for taking the time to fill out the survey and the five stars rating. 

Thanks again,

Mike Gilbert

Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Jennifer B. on 01/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
They did a great job on my car. I was surprised that my first oil change was free!! They also replaced a fuse for me and did my inspection. Only con: took over 2 hours.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/10/2018 05:08 AM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/12/2018

Thank you for taking the time to fill out our survey, your feedback is very valuable to our dealership.
Your wait time will get better.

Thanks again,

Mike Gilbert
Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Charles G. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
I absolutely feel like family..they were so great through everything..Jarome made sure I was taken care of and the sales manager Jeff Fraggle is the best..I just want to say thank you to everyone at Keith Hawthorne Hyundai
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/09/2018 06:29 AM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/12/2018

Thank you for the great review!

Mike Gilbert

Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Charles J. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department "
Keith in service is the best person I have ever dealt with at a dealership. He is friendly and vary personable with my wife and I . All the guys in the shop that works on my car treat it like it’s there personal vehicle ! I just want to thank everyone in the service department for the great work
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 01/03/2018
Service Type: Repair
Review Created: 01/08/2018 03:47 PM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/12/2018

Thank you for your kind words, they are much appreciated!

Mike Gilbert

Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Latasha K. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
This dealership has the most friendly respectable individuals I've seen in a dealership. Communication levels are great and everyone I've encountered knows Hyundai. Thanks Keith Hawthorne of Belmont NC!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/28/2017
Service Type: Repair
Review Created: 01/05/2018 08:11 PM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/12/2018

Thank you for the kind words and for taking the time to complete the survey.

Thanks again,

Mike Gilbert
Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Peggy K. on 01/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review"
I was impressed with Jerome, the salesperson who sold me the car and have been pleased with the
service department. Only complaint: improve on the coffee!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/28/2017
Service Type: Repair
Review Created: 01/05/2018 07:50 PM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/12/2018

Thjank you for your kind words and for taking the time to complete the survey.

Mike Gilbert
Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Ann Y. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service & care"
Friendly, professional, efficient
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/02/2018
Service Type: Repair
Review Created: 01/05/2018 07:12 PM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/12/2018

Thank you for the five star review!!

Mike Gilbert

Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Verified Customer on 01/02/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Dealership needs customer service training "
Chris in your service dept is your saving grace! If it weren't for him, I would not be returning for service on my Hyundai at Keith Hawthorne!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/28/2017
Service Type: Repair
Review Created: 01/02/2018 03:10 PM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/16/2018

I tried calling you a few times, please call me at your convience.

Thanks so much,

Mike Gilbert

Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Verified Customer on 01/01/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great place"
They are super nice and professional
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/26/2017
Service Type: Maintenance
Review Created: 01/01/2018 11:32 PM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/12/2018

Thank you so much for the great review.

Mike Gilbert

Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Verified Customer on 01/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
The staff is always friendly are courteous when they are helping you with service on your vehicle.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/27/2017
Service Type: Repair
Review Created: 01/01/2018 12:01 PM
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Mike G., Service Director at Keith Hawthorne Hyundai responded on 01/12/2018

Thank you for the 5 star survey, your kind words are much appreciated.

Mike Gilbert

Service Director
704-478-2000
ext423
mgilbert@keithhawthorneauto.com
Verified Customer on 12/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer service is exceptional."
CS professionals were very accommodating, i would like to see more coupons.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/22/2017
Service Type: Maintenance
Review Created: 12/29/2017 05:24 PM
Keith C. at Keith Hawthorne Hyundai responded on 12/30/2017

Thank you for choosing Keith Hawthorne Hyundai/Genesis for your vehicle service needs, additional coupons are listed under service at Keith Hawthorne Hyundai website, you can present them from your cellular device at time of service to receive coupon discounts

Mark J. on 12/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great product"
Great service, done in a timely fashion.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 12/26/2017
Service Type: Maintenance
Review Created: 12/29/2017 10:32 AM
Keith C. at Keith Hawthorne Hyundai responded on 12/29/2017

Thank you so much for choosing Keith Hawthonre Hyundai/Genesis for your vehicle service needs and we look forward to seeing you again for your vehicle's service needs, Happy New Year from the entire staff at Keith Hawthorne Hyundai/Genesis

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