Keith Hawthorne Hyundai

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704-478-2000
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,528 Reviews)
5 star
77%
4 star
12%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (29)

ReScore
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
93% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews

BR
Benjamin R.
Lake Wylie, SC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
Shayne is the best!!
Shayne is the best!! He's a real pleasure to work with!!!
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 06/29/2020

thank you for the kind words and for taking the time to take our survey.

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
JW
James W.
Mount Holly, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020 Category: Service
Great service
Efficient and professional service
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 06/29/2020

thank you for taking our survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
RC
Roxanne C.
Kings Mountain, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
Service
Always great service!
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 06/29/2020

thank you for taking our survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
AH
Amy H.
Mount Holly, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Service
service
Shane in service is the best. Hope he never leaves there so I can continue to get great service.
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 06/26/2020

thank you for taking our survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
Verified Customer
Kings Mountain, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020 Category: Service
bdw
Awesome service. Wait time was minimal. Clean and friendly. Would like service people to ware mask to protect customers.
Recommended
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 06/24/2020

thank you for taking our survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
BS
Benjamin S.
Gastonia, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020 Category: Service
Outstanding
Pleasant and knowledgeable service department.c
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 06/23/2020

thank you for taking our survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
Verified Customer
Gastonia, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2020 Category: Service
It’s ok, employees are nice
It’s just aggravating when you take in your car and the same problem exist but they seem to never hear the noise nor fix it. I pull out of parking lot and the noise has not stopped. Seems to be a simple fix just seems they don’t want to mess with it
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 06/08/2020

thank you for taking our survey. if the rattles my guys have not been able to duplicate comes and goes for you. some customers have kept diary's as to time of day, temp and anything else that might have an effect on the noise. this way with those notes tech's may be able to correct the problem..

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
Verified Customer
Gastonia, NC
2005 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2020 Category: Service
Efficient courteous staff.
They always do a great job.
Recommended
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 06/06/2020

thank you for taking our survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
WB
Wanda B.
Lincolnton, NC
2010 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020 Category: Service
Great service from a great team!
The service team is always friendly,always informative ,and provides essential services competently! Shane always has my back!
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 06/06/2020

thank you for taking our survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
KA
Kenneth A.
Charlotte, NC
2011 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020 Category: Service
Great service
From the service department, the parts department and the cashier has always given me great service 👍🏾
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 06/05/2020

thank you for your kind comments and for taking our survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
PS
Priscilla S.
Belmont, NC
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
Service and tire rotation
Fast and courteous
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 06/02/2020

thank you for taking oue survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
JP
Jeffery P.
Kings Mountain, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020 Category: Service
No hassle repair
Had major engine issues in a Sonata. Replaced and provided loaner no hassle. As for quality of repair, unknown yet
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 05/29/2020

thank you for taking ou survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
CN
Christy N.
Gastonia, NC
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020 Category: Service
Great service
Fast, Courteous Professional service.
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 05/22/2020

thank you for taking our survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
KA
Kenneth A.
Charlotte, NC
2011 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020 Category: Service
Great Service
The service department provided me great service.Thank you Shane, Brad and parts department!!!
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 05/21/2020

Thank you for taking our survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com
GA
Gail A.
Gastonia, NC
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020 Category: Service
Service Appointment
Had my oil changed & inspected while I waited! Very polite and had me on my way in no time!
Recommended
MA
MICHAEL A., Service manager from Keith Hawthorne Hyundai responded on 05/19/2020

thank you for taking our survey

Michael Adams
Service Manager
980-888-8008
madams@keithhawthorneauto.com