Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61
4.6

( 1460 Reviews )

ReScore Reviews™ (24)

ReScore
Overall Rating 3.95833/5Overall Rating 3.95833/5Overall Rating 3.95833/5rating 3.95833rating 3.95833
Original
Overall Rating 2.0416692/5Overall Rating 2.0416692/5rating 2.0416692rating 2.0416692rating 2.0416692
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


RS
Roxie S.
Gastonia, NC
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
5 Star
The friendliness and promptness
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/16/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

JS
John S.
Charlotte, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Service
Good service!
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/15/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Keith Hawthorne Hyundai.

We look forward to seeing you on your next service visit. 
Again, thank you for your time and as always, your business! 

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

PJ
Pamela J.
Gastonia, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Location
The service department has been very helpful.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/15/2019

I am pleased to see that Rafael took great care of you and your vehicle.
If you have any other concerns, please give us a call.
We look forward to seeing you on your next routine visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

CW
Charles W.
Gastonia, NC
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Warranty work
Work was preformed and problem fixed.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/12/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

Verified Customer
Lincolnton, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great Service
Recently moved to the area and am relieved at how great the service was at Keith Hawthorne! Great value, comfortable waiting area and they even proactively ordered a replacement antenna which had fallen off a few years ago as it's still covered by warranty.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/08/2019

I am pleased to see that Shane took great care of you and your vehicle. If you have any other concerns, please give us a call.
We look forward to seeing you on your next routine visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

WM
William M.
Shelby, NC
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2019 Category: Service
Wish they had fixed the problem
Like I said I am not happy because they didn’t fix the problem!
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/06/2019

It was good to speak to you on the phone.Your service appointment is set for 11/12/2019 at 1:00pm look forward to seeing you at this time
   Thank you

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

KS
Kimberly S.
Gastonia, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2019 Category: Service
Service review
Good experience
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/06/2019

 I am pleased to see that Shane took great care of you and your vehicle. If you have any other concerns, please give us a call.
We look forward to seeing you on your next routine visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

Verified Customer
Stanley, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
good prompt service
Shane, service manager, is awesome
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/05/2019

I am pleased to see that Shane took great care of you and your vehicle. If you have any other concerns, please give us a call.
We look forward to seeing you on your next routine visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423


Verified Customer
Gastonia, NC
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Service
Always friendly, efficient & competent.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/01/2019

I am pleased to see that Shane took great care of you and your vehicle. If you have any other concerns, please give us a call.
We look forward to seeing you on your next routine visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

GS
Gary S.
Lincolnton, NC
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Great service from Key Hawthorne and Hyundai
I had a couple of car issues that arose after my 5 year warranty but I only had 30,000 miles on the vehicle. The service department contacted Hyundai and obtained the authorization to correct the issues. It was done with no hesitation and I am truly happy and pleased.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/01/2019

I am pleased to see that Rafael took great care of you and your vehicle.
If you have any other concerns, please give us a call.
We look forward to seeing you on your next routine visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

MS
Michael S.
Fort Mill, SC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Great Experience!
Automobile was serviced to my satisfaction in a timely manner.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/01/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

CH
Charlotte H.
Lincolnton, NC
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Fixing water holder
Great job by service!
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 10/31/2019

I am pleased to see that Rafael took great care of you and your vehicle.
If you have any other concerns, please give us a call.
We look forward to seeing you on your next routine visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

DB
Dimitri B.
Charlotte, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Great people caring people
Friendly Quick service. Facility has good WiFi which enable me to continue do my work while waiting
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 10/31/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

TH
Terry H.
Dallas, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
Harris
Mike Gilbert service director and his staff was great I have no problem with them. They was very helpful and professional. GREAT TEAM!

The problem I had is with upper management and HYUNDAI MOTOR AMERICA/HYUNDAI TECH.
1. Purchased 2 car from KEITH HAWTHORNE HYUNDAI had problems with the both of them. Very disappointed in the KEITH HAWTHORNE HYUNDAI BRAND.
WILL NOT RECOMMEND.
2.Courtney from HYUNDAI MOTOR AMERICA needs interpersonal skills training. She don't know to talk to people. The day we talked on the phone she hung up on me.
3. Mr. Eduardo--customer service specialist at HYUNDAI MOTOR AMERICA will not return your telephone calls. He sent me a1time e-mail . I will not recommend the KEITH HAWTHORNE BRAND to anyone.
3. VERY DISAPPOINTED
4. LEFT OUT TO DRY.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 10/30/2019

Thank you for taking the time to respond to our Hyundai Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

TH
Terry H.
Dallas, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
Harris
Mike Gilbert service director and his staff was great I no problem with them. They was very helpful and professional. GREAT TEAM!

The problem I had is with upper management and HYUNDAI MOTOR AMERICA/HYUNDAI TECH.
1. Purchased 2 car from KEITH HAWTHORNE HYUNDAI had problems with the both of them. Very disappointed in the KEITH HAWTHORNE HYUNDAI BRAND.
WILL NOT RECOMMEND.
2.Courtney from HYUNDAI MOTOR AMERICA needs interpersonal skills training. She don't know to talk to people. The day we talked on the phone she hung up on me.
3. Mr. Eduardo--customer service specialist at HYUNDAI MOTOR AMERICA will not return your telephone calls. He sent me a1time e-mail . I will not recommend the KEITH HAWTHORNE BRAND to anyone.
3. VERY DISAPPOINTED
4. LEFT OUT TO DRY.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 11/12/2019

Thank you so much for the rescore!

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

Verified Customer
Huntersville, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2019 Category: Service
Hyundai 2018
Good auto
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 10/30/2019

Thank you for taking the time to respond to our Hyundai Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 
Again, thank you for your time and as always, your business! 

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

FH
Frankie H.
Dallas, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/29/2019 Category: Service
Harris
Hyundai Motor America don't take care of there customers.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 10/30/2019

Thank you for stopping by and speaking with me this morning, it was a nice conversation. To bad things didn't work out.
If you have any questions, or need help, I'm always here to assist you in what ever I can.
Thanks again,

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 10/30/2019

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

JO
Johnny O.
Clover, SC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Service
Great service and timing for getting the job done and the price is right.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 10/29/2019

Thank you for choosing Keith Hawthorne Hyundai for your car care service. We appreciate you and your business. I am happy to see Rafael was able to take great care of you and your vehicle.

If you need anything, please let us know!

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

CC
Casanthia C.
Kings Mountain, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
AWESOME
Service is always Great
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 10/29/2019

Thank you for choosing Keith Hawthorne Hyundai for your car care service. We appreciate you and your business. I am happy to see Rafaelo was able to take great care of you and your vehicle.

If you need anything, please let us know!

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

LB
Linda B.
Gastonia, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2019 Category: Service
Linda Bost
Has a good waiting area. Nice and clean.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 10/23/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423