Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1243 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 3.7777811/5Overall Rating 3.7777811/5Overall Rating 3.7777811/5rating 3.7777811rating 3.7777811
Original
Overall Rating 2.1666667/5Overall Rating 2.1666667/5rating 2.1666667rating 2.1666667rating 2.1666667
93% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


SS
Stephen S.
Charlotte, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
They listen very well
Quick and courteous..
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/18/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

BW
Bruce W.
Charlotte, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Service
As always, quick and affordable oil change
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/18/2019

Thank you for choosing Keith Hawthorne Hyundai for your car care service. We appreciate you and your business. I am happy to see Shane was able to take great care of you and your vehicle.

If you need anything, please let us know!

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

DC
Dara C.
Clio, SC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Shane was great
Shane answered all of my husband's questions and started as soon as we arrived. We will be back
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/15/2019

Thank you for choosing Keith Hawthorne Hyundai for your car care service. We appreciate you and your business. I am happy to see Shane was able to take great care of you and your vehicle.

If you need anything, please let us know!

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

Verified Customer
Gastonia, NC
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Air bag system repair.
Acceptable!
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/14/2019

Thank you for taking the time to respond to complete the Hyundai Review; our customer's voice is imperative to the growth of our dealership.
If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 
Again, thank you for your time and as always, your business! 

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

EB
Elizabeth B.
Gastonia, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Good ontime service
Good service as usual.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/13/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

Verified Customer
Kings Mountain, NC
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Good and friendly service
Took my car in for a recall, they said it was going to be a few days while they ordered the parts. They got me a loaner car and even fixed a part of my under lining that had been hanging down for no extra charge.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/12/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

CE
Christopher E.
Gastonia, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Another great visit
In quick and out the same. Thanks Shane!
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/12/2019

Thank you for choosing Keith Hawthorne Hyundai for your car care service. We appreciate you and your business. I am happy to see Shane was able to take great care of you and your vehicle.

If you need anything, please let us know!

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

DB
Deborah B.
Clover, SC
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2019 Category: Service
Debbie B
After several maintenance appointments in last 2 years that were lengthy in time,the last one the time was cut in half.Definally have improved.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/12/2019

Thank you for taking time out of your day to discuss the survey with you. 
I appreciate your business, and look forward in seeing you during your next scheduled service.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

Verified Customer
Belmont, NC
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Great service and great follow up
Explain in a way I understood what was wrong with my car. The cost was less than expected.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/12/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

Verified Customer
Gastonia, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Review
...
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/11/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

RC
Roxanne C.
Kings Mountain, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Service
Service is always great here!
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/11/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

FS
Freddy S.
Lincolnton, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2019 Category: Service
Repair Time Estinate
I was told the repairs would only take about 1-11/2 hours. I was at the service place for almost 3 hours. One other issue I was having with a front tire was not addressed and was told they could not find anything wrong. The issue still persists.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/10/2019

Thank you for taking a moment to complete the Hyundai survey.  Your feedback means a great deal to us.
I apologize  for the time it took to complete the service on your vehicle, as not fixing your tire issue.
Please, call me on Monday, and I'll get you in and address your tire concern.                                                                                       
We appreciate your time and business

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

VU
Vianca U.
York, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/09/2019
James SUCKS
I’ve been coming here for service and GURANTEED every time I deal with James the experience is the worst - he lacks a customer oriented attitude, never engages, does not listen or effectively communicate and makes the experience of having your car serviced almost dreadful. I walk in and see him and Aniston want to leave. When a customer walks in to your business no matter the situation they should feel welcomed and appreciated after all you are paying for service.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/11/2019

I apologize for the lack of communication.
I sent you a message, would you please call me at your convenience.
Thanks,

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

JB
James B.
Gastonia, NC
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
The people
Great people and friendly staff
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/09/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

TF
Troy F.
Gastonia, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Customer Service from Shane
Please do your best to keep Shane as an employee there in your service department! He is an asset to your company.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/08/2019

Thank you for choosing Keith Hawthorne Hyundai for your car care service. We appreciate you and your business. I am happy to see Shane was able to take great care of you and your vehicle.
I agree, Shane is a tremendous asset to our company!
I'll be sure to pass along your compliments to him.
If you need anything, please let us know!

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

Verified Customer
Mount Holly, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Excellent
Excellent
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/06/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

SM
Steve M.
Charlotte, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
They kept me up today on my car
They kept me up to date on my car
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/06/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

PP
Pamela P.
Gastonia, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Service department
Shane and Chris are awesome--great to work with, honest, professional, and always willing to explain issues to me. Work is always done in a timely manner.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/05/2019

Thank you for choosing Keith Hawthorne Hyundai for your car care service. We appreciate you and your business. I am happy to hear both Shane and Chris were able to take great care of you and your vehicle. I'll surly pass along your fine comments to them. 

If you need anything, please let us know!

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

Verified Customer
Kings Mountain, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Customer service
Excellent staff
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/05/2019

Thank you for choosing Keith Hawthorne Hyundai for your car care service. We appreciate you and your business. I am happy to see Shane was able to take great care of your vehicle. If you need anything, please let us know!

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423

Verified Customer
Shelby, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Great customer service
Always a pleasure with this dealership.
MICHAEL F G., Service Director from Keith Hawthorne Hyundai responded on 03/05/2019

Thank you for taking the time to complete your Hyundai Review for our service Team.  We appreciate your time and business here at Keith Hawthorne Hyundai. If you were to have any questions or concerns, please do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Mike Gilbert
Service Director

980 888 8008 - Direct

704 478 2000 - Dealership ext 423