Keith Hawthorne Hyundai is your Premier North Carolina Hyundai Dealer. We are located in Lowell, NC, near Gastonia, NC. Our friendly Service Technicians are trained to ensure your vehicle is maintained with the utmost quality and care. Come see us today! Keith Hawthorne Hyundai is your Premier North Carolina Hyundai Dealer. We are located in Lowell, NC, near Gastonia, NC. Our friendly Service Technicians are trained to ensure your vehicle is maintained with the utmost quality and care. Come see us today!
I took my car here when my check engine light came on because it was potentially a warranty issue. I was told it would take 2 weeks to look at my car because they were short staffed. After weeks I tried calling for an update. I received no response. I was able to get a response to a text from my service advisor that they were waiting to hear from Hyundai. I waited over a week longer and heard nothing. I called and texted with no response. I had to go in person to be acknowledged, last Monday. I asked for the service manager but he ignored me. I was able to talk to my service advisor who told me that Hyundai requested more photos and that I should hear back by Tuesday or Wednesday. I waited until Monday to call again. No answer. Called Tuesday. No return call. Texted Wednesday. No response. Emailed the general manager Thursday. No response.
Friday I get a call that it was a totally different issue and not covered under warranty. So it appeared that they had not even looked at it until six weeks after I dropped off my car. He told me it would be $3k to fix. I said no (because I know that I can get that issue fixed cheaper elsewhere). I told him I would have it towed home Saturday (today). He called me back less than 5 minutes later to tell me that my catalytic converter had been stolen. They took no responsibility for it.
I went to get the car today and there was no manager available to speak to.
I'm devastated. I'm 40 years old and this was by far one of the worst experiences I've ever had.