Keith Hawthorne Hyundai is your Premier North Carolina Hyundai Dealer. We are located in Lowell, NC, near Gastonia, NC. Our friendly Service Technicians are trained to ensure your vehicle is maintained with the utmost quality and care. Come see us today! Keith Hawthorne Hyundai is your Premier North Carolina Hyundai Dealer. We are located in Lowell, NC, near Gastonia, NC. Our friendly Service Technicians are trained to ensure your vehicle is maintained with the utmost quality and care. Come see us today!
My husband and I inquired about a Jeep Grand Cherokee, was contacted in a timely manner (which was great)
We discussed doing an extended/overnight test drive on the phone because we were going to be paying this vehicle in full with cash, Austin had spoken to his manager and everyone was okay with it. My husband and I make the drive, we get there the manager comes and speaks with us, asking us why do we want an extended test drive. We explained everything and he said "So you're paying with cash?" We responded with "yes" he continued to say "okay I'll be right back" he had came back with a paper saying that "he has my pre-approval from a few lenders", in a VERY VERY RUDE tone, and continued to say in that tone "Why do you need a pre-approval if you're paying in cash?!" We explained everything as to why I was checking rates and getting pre-approvals. They let us take the vehicle for the test drive.
Everything was fine until I was harassed ALL WEEKEND asking me if we're going to purchase the vehicle, I had stated "I'm not 100% sure yet, it is up to my husband and he's at work at the moment"
Manager proceeded to ask the SAME QUESTION multiple more times, he was very rude and HUNG UP ON ME!
My husband called him back, and he told my husband "thanks for wasting my d*amn time, I knew you weren't going to buy it anyways" WE INFACT WERE GOING TO BUY IT!!!
My husband and I went to do the paperwork to take this vehicle home despite being disrespected. As SOON as we get there, this individual had came up to my husband and started speaking very VERY ugly words to my husband. My husband was then basically surrounded by the other employees as if they were going to assault him! We just gave them the keys back, and proceeded outside. As soon as we were outside the manager looked at me and said "I'm trying to NOT get fired" and I asked why, he stated "don't worry about it". I'm 99% sure that he was wanting to assault my husband.