ReScore Reviews™ (56)

ReScore
Overall Rating 4.7142882/5Overall Rating 4.7142882/5Overall Rating 4.7142882/5Overall Rating 4.7142882/5rating 4.7142882
Original
Overall Rating 2.10714/5Overall Rating 2.10714/5rating 2.10714rating 2.10714rating 2.10714
91% Would Recommend
100% Business Response
Latest Review about 10 hours ago
Susan N. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"seems to know what they area doing, "
good job,
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 04/21/2018
Service Type: Maintenance
Review Created: 04/25/2018 03:21 PM
Verified Customer on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
Review
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/20/2018
Service Type: Repair
Review Created: 04/24/2018 06:30 PM
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Courtnie B. at Ken Garff Hyundai responded on 04/25/2018

Thank you for choosing Ken Garff Hyundai Downtown.

Leonard S. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone at Ken Garff NEVER. disappoints "
We’ve bought now vehicle #4 from Ken Garff and we keep going back because they are great at what they do. Their customer service is amazing, they listen to their customers, and they get you on your way real quick. To be honest, the whole experience feels more like visiting with friends than just a car dealership. Thank you Frank and Luis fo makignthis last purchase so awesome!!!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/24/2018 04:15 PM
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Courtnie B. at Ken Garff Hyundai responded on 04/25/2018

Thank you for choosing Ken Garff Hyundai Downtown.

Nichole K. ReScore Review on 04/24/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"VERY impressed that Hyundai did everything to make it right."
Courtney from Hyundai called me and apologized for my previous experience. I was very impressed! She did everything she could to make it right and went above and beyond. They have completely changed my mind. Thanks!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/23/2018 04:46 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Horrible shuttle service. Don't count on a shuttle"
I was told I was scheduled for a shuttle so I could get to work. I even came early for my appointment just in case. Apparently there was no shuttle available and wouldn't be for some time. They suggested I walk or take trax or a bus. None of these options would work, or get me to work on time. I was late to work. Someone finally came into the office and arranged someone to drive one of the hundreds of cars they have to work. Never again
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/23/2018 04:46 PM
Jake B. at Ken Garff Hyundai responded on 04/24/2018

Nichole we apologize for your recent visit with us. We will be in contact with you soon.

Danny H. on 04/23/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"clean and convienient"
Did a great job.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/23/2018 08:39 AM
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Courtnie B. at Ken Garff Hyundai responded on 04/23/2018

Thank you for choosing Ken Garff Hyundai Downtown.

Amy N. on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service, friendly"
I have bought 3 cars from Ken Garff Hyundai and the salesman have always been great. I service the vehicles there as well and the service is quick and efficient.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/22/2018 05:21 PM
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Courtnie B. at Ken Garff Hyundai responded on 04/23/2018

Thank you for choosing Ken Garff Hyundai Downtown. 

Verified Customer on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
I’ve always had good service. Thanks
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/21/2018 06:18 AM
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Courtnie B. at Ken Garff Hyundai responded on 04/23/2018

Thank you for choosing Ken Garff Hyundai Downtown.

Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regular service. 4/2018"
I am treated with respect from the moment I drive into the bay for the regular oil change and tire rotation.
I know what I will be paying for before I pay. They answer all of my question honestly and respectfully. The Service Department is very easy to work with.
Also like that a comfortable place to wait is provided and with popcorn and drink.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 09:34 PM
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Courtnie B. at Ken Garff Hyundai responded on 04/19/2018

Thank you for choosing Ken Garff Hyundai Downtown. 

Jack G. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Elantra Service"
Friendly service adviser. Helpful prompt automobile service.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/18/2018 09:10 PM
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Courtnie B. at Ken Garff Hyundai responded on 04/19/2018

Thank you for choosing Ken Garff Hyundai Downtown. 

Tammera M. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good experience every time"
This visit, my car needed a good going over being over 103,000 miles young! I dropped my Hyundai off in the morning and all of the work was done by mid-afternoon. I have had most of my service done here and have been treated well by the advisers every time. I love the convenience of booking online.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 07:50 PM
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Courtnie B. at Ken Garff Hyundai responded on 04/18/2018

Thank you for choosing Ken Garff Hyundai Downtown. 

Don D. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent customer service"
We always get great customer service from Ken Garff dealerships
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 01:31 PM
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Courtnie B. at Ken Garff Hyundai responded on 04/17/2018

Thank you for choosing Ken Garff Hyundai Downtown.

Robert D. on 04/17/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I appreciate their courtesy in honoring my 3-service deal. But, I was surprised that it was not in the system."
I wonder why my 3 promised services are not in the system.
Vehicle: 2017 Hyundai Sonata Plu
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:12 PM
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Courtnie B. at Ken Garff Hyundai responded on 04/17/2018

Thank you for choosing Ken Garff Hyundai Downtown. 

Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people."
NIce, clean.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/16/2018 11:10 PM
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Courtnie B. at Ken Garff Hyundai responded on 04/17/2018

Thank you for choosing Ken Garff Hyundai Downtown. 

Juan M. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service, they explain everything to me."
I like the way they treat my parents, with respect.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 03/30/2018
Service Type: Maintenance
Review Created: 04/16/2018 05:16 PM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 04/17/2018

Thank you for choosing Ken Garff Hyundai Downtown. 

Kathleen H. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Ken Garff gives great customer service and takes good care of my car. Only negative comment is they give a free car wash coupon and they are difficult to get into. It was great when ken garff did the car wash and I did not have to worry about it.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 11:13 AM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 04/16/2018

Thank you for choosing Ken Garff Hyundai Downtown.

Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!"
Fast ,friendly and clean! Huge stock of vehicles. Thanks for being Great and easy to work with.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/16/2018 11:05 AM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 04/16/2018

Thank you for choosing Ken Garff Hyundai Downtown.

Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very timely and excellent service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/16/2018 10:59 AM
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Courtnie B. at Ken Garff Hyundai responded on 04/16/2018

Thank you for choosing Ken Garff Hyundai Downtown.

Chris C. ReScore Review on 04/25/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Return car service"
I brought my car in to be serviced today. I was treated excellent they apologized for what had happened they got me in out very quickly. I have been bringing my car for about 6 years I have always be impressed with the service. I understand at times there maybe issues that may come up. But I appreciate the follow up service I was given and will continue to have my car serviced here
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/03/2018
Service Type: Maintenance
Review Created: 04/13/2018 01:49 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Car being serviced"
Not being able to get answers about my car very frustrated .
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/03/2018
Service Type: Maintenance
Review Created: 04/13/2018 01:49 PM
Jake B. at Ken Garff Hyundai responded on 04/13/2018

Chris, I'm sorry to hear about your last visit here and the experience you had with us.
We will be in touch with you very shortly to discuss what happened and what we can do to help remedy the situation.
Thank you for the information. Again we apologize and will get a hold of you. 

Jennifer M. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love Esma"
Esma was very professional very friendly and awesome to work with she made my car buying experience wonderful when I was dreading having to deal with the infamous "car salesman" nothing about my transaction with her was like that at all it was like I was buying a car from a friend
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/13/2018 11:14 AM
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Courtnie B. at Ken Garff Hyundai responded on 04/13/2018

Thank you for choosing Ken Garff Hyundai Downtown. 

Julie S. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
They do a great job here. They tell me how long to expect and it is always that time or less.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/13/2018 10:11 AM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 04/13/2018

Thank you for choosing Ken Garff Hyundai Downtown. 

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