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SureCritic / Hyundai Dealer / Ken Garff Hyundai Southtowne
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Ken Garff Hyundai Southtowne

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,906 Reviews)
65
Write a Review
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Score Details

5 stars
78%
4 stars
10%
3 stars
4%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
87
Total ReScores™
4.9
ReScore™ Average
65
Net Promoter Score ®

Business Details

About

Ken Garff Hyundai Southtowne is located in Sandy, UT. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Ken Garff Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Ken Garff Hyundai Southtowne is located in Sandy, UT. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Ken Garff Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(801) 912-9900
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Mountain Time (US & Canada)
10770 S. Auto Mall Drive Sandy, UT 84070
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,906 Reviews)
Write a Review
Recent Reviews
TB
gravatar
Thomas B.
West Jordan, UT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/27/2022
0
Damaged several parts over a simple oil change
I Took my truck in to be serviced for just an oil change I asked them not to rotate the tires and they did anyway. I live in Centerville and drove all the way out to South town after they changedvmy oil I drove all the way back home there was oil everywhere so I drove back to South town and they looked at it and whoever changed the oil broke a bunch of parts which caused the oil to leak out I’m lucky that my engine didn’t blow on the way back I barely had any oil when I got there. They said they would hurry and fix it. They said they would get the parts ordered and fix it right away, just to wait. My fiancé and I waited there for over two hours, she’s pregnant and she was miserable she was starving. I was tired of waiting they didn’t care I tried getting a hold of the GM no phone call back!! I then tried to explain the situation the service advisor he didn’t care to hear it. I asked for at least a half tank of gas for the inconvenience to drive back-and-forth and he didn’t wanna hear it, he said I live in Salem so I have to drive back-and-forth too so I know how much gas is so you don’t need to tell me and we’re not gonna fill your tank up! I said I’m not asking you to fill my tank up I’m asking for a half a tank of gas for the inconvenience. They were very rude and I was very disappointed at the south town location I will not be taking my truck back there ! Very disappointed in the GM and the service advisor. All I asked for was a half a tank of gas for my inconvenience and just to get it done because my pregnant fiancé was miserable. This is what you get when you go to Southtown Ken Garff Hyundai to get an oil change.

Shame on the GM and service advisor!!!
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