Ken Garff Hyundai Southtowne is located in Sandy, UT. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Ken Garff Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Ken Garff Hyundai Southtowne is located in Sandy, UT. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Ken Garff Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
I called the service center to schedule a warranty repair, but they said the soonest they could get me scheduled was almost a month out, which I find absurd since this is a service-related warranty issue. I indicated that I had already waited through their ridiculously long waiting period to get my vehicle in for service. The service center said they would escalate my concerns to the service manager and that he could hopefully get me in sooner. However, a week later, my car is still leaking oil from both locations, and I have received no word from the service manager.
This kind of treatment is preposterous, considering that their website touts Ken Garff Hyundai Southtowne’s Service Department as the best place to service your vehicle. They claim to strive to provide the greatest service experience possible for their customers and that their Service Center in Sandy, UT, has superior auto repair and service for all makes and models of vehicles. They go on to claim that their highly qualified technicians are there to provide exceptional service in a timely manner and are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers. They challenge you to allow their staff to demonstrate their commitment to excellence. I accepted their challenge but did not receive the level of care that they touted.
I suffer from back issues following an injury and surgery, and I try to avoid working under my vehicles due to this. However, when I can't get decent mechanical service and customer service from a certified dealer, I feel like I am left doing it myself to ensure that my vehicle is serviced correctly. Now, I have to purchase my own materials to service my vehicle correctly at home. This is going to be an expensive routine oil change, and I am sincerely frustrated