Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

835 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 4.2727255/5Overall Rating 4.2727255/5Overall Rating 4.2727255/5Overall Rating 4.2727255/5rating 4.2727255
Original
Overall Rating 1.72727/5rating 1.72727rating 1.72727rating 1.72727rating 1.72727
97% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


Verified Customer
Eau Claire, WI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Good Customer Service
Tim is the one who made this experience a 5 star visit. He really listened, he took me seriously and went above and beyond to try and help me.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 01/17/2019

Thank you.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

JP
Jill P.
Eau Claire, WI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great Service Strikes Again!
I took my car in for an oil change and again was greeted like a friend. I would recommend this dealership for sales and service to all people who are looking for great service with a personal touch. While waiting for my car, I browsed the showroom and will be purchasing another Hyundai sometime this week.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 01/14/2019

Sometime Thank you does not seem like enough to say.
Thank You!

The kind words are very much appreciated.


James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

Verified Customer
Eau Claire, WI
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Fast
Easy to make an appointment.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 01/14/2019

Thank you,

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

VS
Virginia S.
Chippewa Falls, WI
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Ken Vance Hyundai rocks!
They entire staff at Ken Vance Hyundai goes the extra mile to make car buying and maintenance of your purchase a breeze. This is our third Hyundai that we purchased at this Eau Claire dealership. We do all our servicing there. Appointments are quick, the mechanics are knowledgeable and they offer a comfortable wait area.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 01/14/2019

Thank you Virginia,

We appreciate hearing from our valued customers.


James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

JW
Jerome W.
Altoona, WI
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Prompt friendly service
This was my first service appointment with this dealership. Very satisfied
JAMES P L., Service Manager from Ken Vance Hyundai responded on 01/14/2019

Thank you for sharing your experience.
We Appreciate your business and look forward to serving you in the furure.

Thank's Again.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

SA
Steven A.
Elk Mound, WI
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Hatch Lock - warranty servicing
Hatch lock would not release. Temporary release was achieved by service tech and part ordered. Service date was scheduled for part replacement. Great Job! The service department went over and above to ensure a positive outcome.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 01/14/2019

Just wanted to take a moment and say Thank you for sharing your experience.
I will be sharing this with our Service team.

Thank's Again.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

SF
Susan F.
Fairchild, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Oil change
Entire staff is knowledgeable and skilled. Great experience.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 01/11/2019

Thank you for the kind words, we do appreciate it.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

Verified Customer
Eau Claire, WI
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great follow though on work
Get work done quickly. Answer questions
JAMES P L., Service Manager from Ken Vance Hyundai responded on 01/11/2019

Thank you for choosing Vance for your Automotive needs.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

JM
James M.
Eau Claire, WI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Convenient AND WASHED MY car after washer was broke!
Charge too much to change air filter!
JAMES P L., Service Manager from Ken Vance Hyundai responded on 01/11/2019

Thank you James.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

MH
Mary H.
Chippewa Falls, WI
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Recall work
Got right in for appt. Greeted and offered hospitality if waiting. Called when completed.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 01/11/2019

Thank you Mary.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

JS
Jeffrey S.
Chippewa Falls, WI
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
3rd Hyundai from Ken Vance
They staff at Ken Vance has always treated us with respect from sales to financing to service. I have no complaints about anything. It’s easy in and easy out for servicing and they go the extra mile to fit us in for service to our time convenience.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 12/31/2018

Thank you Jeffrey,

We appreciate your business.
Have a Happy New Year


James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

DL
David L.
Red Wing, MN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Good service and good cookies
Ken always comes out of his office to greet all of us in the waiting area. And he makes good cookies!
JAMES P L., Service Manager from Ken Vance Hyundai responded on 12/31/2018

Thank you.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

Verified Customer
Chippewa Falls, WI
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Top notch staff
Honest and kind staff and wonderful service!
JAMES P L., Service Manager from Ken Vance Hyundai responded on 12/21/2018

Thank you,

Happy Holidays.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

RH
Ronald H.
Eleva, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Service Manager's
Chuck was very helpful in finding our problem with heater not working well.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 12/21/2018

Thank you Ron,

Happy Holidays.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

DR
David R.
Altoona, WI
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2018 Category: Service
Blank
Blank
JAMES P L., Service Manager from Ken Vance Hyundai responded on 12/18/2018

Thank you

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

Verified Customer
Menomonie, WI
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Brian Sandness
Always great service.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 12/18/2018

We Thank You .

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

WH
William H.
Colfax, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018 Category: Service
Great!
Top notch place!
JAMES P L., Service Manager from Ken Vance Hyundai responded on 12/17/2018

Thank you.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

D
D.
Eau Claire, WI
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018 Category: Service
Friendly and fast
Love going in for service.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 12/17/2018

Thank you.

James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

RB
Ruth B.
Chippewa Falls, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Great service,
Convenient, friendly and I trust that they are doing their best to give my car the necessary maintainance it needs.
JAMES P L., Service Manager from Ken Vance Hyundai responded on 12/17/2018

Thank you,
I will be sure to share this with the Hyundai Service Team.


James Lohse
Service Manager
Ken Vance Hyundai
715-834-4162

JM
John M.
Fall Creek, WI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great service
Always courteous and professional. I have never been disappointed.