Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

514 Reviews

99% Would Recommend
Latest Review 14 days ago

Reviews


MM
Monty M.
Lake Isabella, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Monty said he always comes here and is satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/11/2018

Thank you for your business and giving your review. Good customers like you are very important to us and we hope to continue to provide you with the great service you deserve.

Frank R. Villafranca JR

DS
Dennzle S.
Lake Isabella, CA
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Dennzle said she was happy with everything.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/03/2018

Thank you for taking this review and for your business. We hope to be of assistance to you with your future needs.

Frank R. Villafranca JR

WC
William C.
Lake Isabella, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
William said he is happy and satisfied with this business.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/04/2018

We very much appreciate you and your business. We hope to continue to provide you with all the services you need. Thank you.

Frank R. Villafranca JR

JO
John O.
Lake Isabella, CA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
John said the technicians did a good job and the price was right.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/04/2018

Thank you for your business and taking this review. We hope to earn your future business, as you are important to us.

Frank R. Villafranca JR

RH
Rod H.
Wofford Heights, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Rod said the staff did exactly what they said, and the price was as quoted.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/03/2018

We are glad that you were pleased with our service. We greatly appreciate your business and review. Hope we can be of assistance to you in the future. Have a great day.

Frank R. Villafranca JR

AP
Anita P.
Bodfish, CA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Anita said they did a good job and were professional. Everything went very well.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/04/2018

Thank you so much for your business and taking our review. You are important to us and we hope to earn your future business.

Frank R. Villafranca JR

RD
Roxine D.
Lake Isabella, CA
Ford Tempo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Roxine said she likes the work from this business.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 09/26/2018

We are glad that you were pleased with us. Thank you for your business and taking the time for this review. We hope to earn your future business.

Frank R. Villafranca JR

ER
Elaine R.
Lake Isabella, CA
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Always accomodating and thorough. Keeps me informed of what my truck needs in advance so I can prepare.
Good work and good people.
Your Team At K., Owner/Partner from Kern River Automotive responded on 09/07/2018

Thank you for the kind words. We really appreciate good customers like you and are pleased that your happy. Thanks again for your business.

Frank R. Villafranca JR

HC
Hal C.
Weldon, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Hal said Frank is honest and a pretty good mechanic.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/29/2018

Thank you for your kind words. We appreciate your business and hope we can continue to earn your trust.

Frank R. Villafranca JR

LK
Lynn K.
Lake Isabella, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Lynn said the staff made the alignment better than it was.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/29/2018

So glad we could help out. Thank you for your business and taking part of this review. We hope to be of service to you in the future. Have a great day.

Frank R. Villafranca JR

WM
Winters M.
Wofford Heights, CA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Winters said that this business did a great job on his vehicle. He always recommends them.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/29/2018

Thank your for your business and taking the time for this review. We are always please to make good customers like you happy.

Frank R. Villafranca JR

CT
Carol T.
Lake Isabella, CA
Chrysler LeBaron
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Carol said the service was done right.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/29/2018

It's our pleasure to make good customers like you happy. Thank you for your business and taking the time for this survey.

Frank R. Villafranca JR

PM
Phillip M.
Weldon, CA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Phillip said it was good service and they were helpful.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/29/2018

Thank you so much for your business and taking the time for this review. We always try to make each customer have a positive experience with us.
Thanks again and we hope to serve your future needs.

Frank R. Villafranca JR

Verified Customer
Wofford Heights, CA
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
Always Ready to Service
What can I say? Each time I visit these guys, they impress me. Once again, I had a surprise with my truck and a need to service it before going out of town (fuel filters). So When the light came on, I took a chance that hey would be able to clear a path in their busy shop to get me filters changed. NOT ONLY did they get the two fuel filters changed, but they changed my engine oil a the same time (as this was apparently ready for service as well, they keep track).

MANY THANKS Julie, Frank and the Kern River Automotive Team! You keep my truck in Tip Top Shape, despite my oversight(s). Lol.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/21/2018

Thank you for the awesome review. Your an excellent customer and we really appreciate you.
Thanks for your continued support.

Frank R. Villafranca JR

RW
Russell W.
Lake Isabella, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Russell said they did a good job but were a bit slow getting to him.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/23/2018

We apologize for the wait, as we do run into unforseen problems that put us behind. Thank you for your patience, taking the time for this review and for your business. 
We hope to serve your future needs.

Frank R. Villafranca JR

CS
Carl S.
Weldon, CA
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
Carl said he had to wait a long time. The service was excellent. The staff were really nice and it was a good experience.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/20/2018

We apologize for the wait. We try to give everyone our best service but unforseen problems do put us behind sometimes. We really appreciate your patience, your business and taking the time for this review. We hope we can earn your future business.

Frank R. Villafranca JR

DW
Diane W.
Lake Isabella, CA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Above and beyond
Frank and the crew always go above and beyond to take care of my vehicles. Makes me feel safe on the road!
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/16/2018

So glad we are able to make you happy and feel safe. We appreciate good customers like you, so thank you for your business and taking the time for this review.

Frank R. Villafranca JR

SK
Sonny K.
Lake Isabella, CA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Sonny said the employees were kind and they told him what was wrong with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/10/2018

Thank you for coming in and taking the time for this survey. We hope to earn your future business.

Frank R. Villafranca JR

AN
Alex N.
Redlands, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Alex said they were really helpful and nice. Their prices were very fair.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/03/2018

It was our pleasure to help in any way we could. Thank you for the nice review.
We wish you the best.

Frank R. Villafranca JR

KP
Kathy P.
Wofford Heights, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Kathy said they had good service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/01/2018

Thank you for taking the time for our review. We really appreciate your business and hope to serve your future needs.

Frank R. Villafranca JR

Displaying Review 1 - 20 of 514 in total