Kern River Automotive


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

438 Reviews

98% Would Recommend
Latest Review 8 days ago
Jennie G. on 01/10/2018
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Jennie said the business provides great service.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 01/03/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 01/15/2018

We are happy that you were pleased with our service. We appreciate your business and hope to serve your future needs.
Thank you for your review.

Frank R. Villafranca JR
John H. on 01/06/2018
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John said the business took care of everything.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 01/12/2018

We are pleased that you were happy with our services. Thank you for your review and hope to serve your future needs.

Frank R. Villafranca JR
Robert H. on 01/06/2018
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Robert said the business was good.
Vehicle: Ford Econoline
Category: Service
Service Date: 12/26/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 01/09/2018

Thank you for your review. We look forward to serving your automotive needs in the future.

Frank R. Villafranca JR
Ruby D. on 01/04/2018
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Spoke with Colleen. She said the staff did a good job. They were friendly. She stated she can trust them.
Vehicle: Ford Taurus
Category: Service
Service Date: 12/29/2017
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 01/12/2018

Thank you for your review. Our goal is honesty, fair pricing and good service, so we are pleased we met your expectations and hope to earn your future business.

Frank R. Villafranca JR
Bill P. on 12/28/2017
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Bill said the service was great.
Vehicle: Honda Ridgeline
Category: Service
Service Date: 12/21/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 01/08/2018

Thank you for your review.  We appreciate your business and hope to serve your future needs.

Frank R. Villafranca JR
Lorren C. on 12/18/2017
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Lorren said this business was really great. They were prompt, courteous and explained things to him as they needed to be replaced. Over all, they did well.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/13/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 01/03/2018

Thank you very much for your review.  We are glad that you noticed our business practices of being truthful and upfront with vehicle needs. We appreciate you and hope to earn your future business.

Frank R. Villafranca JR
Jim W. on 12/13/2017
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Jim said this business had a friendly atmosphere and provided quick service.
Vehicle: Ford Escort
Category: Service
Service Date: 12/08/2017
Review Created: 12/13/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 01/03/2018

We are always glad to make customers like you happy. We appreciate your business and time to give us a review. Thank you. Hope to be of service to you in the future.

Frank R. Villafranca JR
Jill D. on 12/11/2017
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Jill said this business was fair and honest.
Vehicle: Ford F-150
Category: Service
Service Date: 12/06/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 01/05/2018

Thank you for your review. Glad to know we are meeting the standards we set for ourselves. We hope to continue to earn your business.

Frank R. Villafranca JR
Stan H. on 12/11/2017
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Stan said the staff members provided excellent service. They also provided fantastic follow through for an emergency situation.
Vehicle: Nissan Pickup
Category: Service
Service Date: 12/01/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 01/15/2018

We are happy to have helped. We appreciate your business and hope to serve your future needs. Thank you for your review.

Frank R. Villafranca JR
Jimmy W. on 12/07/2017
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Jimmy said the services provided by this business was good.
Category: Service
Service Date: 12/01/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 01/15/2018

Thank you for your review, it's important to us so we'll be aware of customers experience and any improvements we need to make. Glad we were able to provide a positive experience for you.

Frank R. Villafranca JR
David L. on 11/28/2017
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David said Frank does a good job.
Vehicle: Ford Mustang
Category: Service
Service Date: 11/22/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/30/2017

Thank you for your review. We strive to always do quality work and look forward to seeing you in the future.

Frank R. Villafranca JR
Maria T. on 11/20/2017
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Maria said she received great service from this business. They had good mechanics who worked with her. She appreciated their service.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/16/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/30/2017

We Try our best to provide good and knowledgeable service. Thank you for your review & we appreciate your business.

Frank R. Villafranca JR
Megan F. on 11/16/2017
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Megan said she liked their customer service and the work they performed on her vehicle.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/30/2017

Thank you for your review. We are pleased that you are happy with our service and look forward to helping you in the future with all your automotive needs.

Frank R. Villafranca JR
Winters M. on 11/13/2017
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Winters said he is a long time customer who has always had positive experiences when visiting the business. The employees always get he repairs done right away and the business is the best in the area.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 10/18/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/30/2017

Thank you for your review. It's great customers like you, that keep us motivated to provide the best service we can.  We are grateful for your continued support.

Frank R. Villafranca JR
April H. on 11/02/2017
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"Wonderful Experience"
Quickly got me in. Communicated in a clear fashion. Everyone was very kind, friendly, and positive. Clean office, clean bathroom. Professional people. Wonderful experience and reasonable pricing.
Vehicle: Nissan Rogue
Service Date: 11/02/2017
Review Created: 11/02/2017 07:56 PM
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/03/2017

We are very happy to have provided you with a good experience and hope to serve your future needs. Thank you for your review.

Frank R. Villafranca JR
Wilbur B. on 10/31/2017
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Wilbur said his experience with this business was good and the technicians were not mean. The entire staff were very nice to deal with.
Vehicle: Ford Ranger
Category: Service
Service Date: 10/30/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/06/2017

Thank you for your review. We strive to make your repair service as pleasant as possible and are pleased that you're happy.

Frank R. Villafranca JR
Jason R. on 10/31/2017
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Jason said this business provided good service.
Vehicle: Nissan Altima
Category: Service
Service Date: 10/05/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/06/2017

Thank you for your review. Your feedback is important to us as we strive to provide the best service in the valley.

Frank R. Villafranca JR
T.K. M. on 10/25/2017
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T.K. said this business is open, honest, and he will continue to use them for service.
Vehicle: Ford Explorer
Category: Service
Service Date: 10/16/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/06/2017

We appreciate your business and look forward to serving your needs in the future. Thank you for your review.

Frank R. Villafranca JR
Richard B. on 10/16/2017
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Spoke with Del. He said he and Richard were very pleased with the work and the experience.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/11/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/30/2017

Thank you for your review. We appreciate your business and hope to continue to make you happy.

Frank R. Villafranca JR
Troy N. on 10/12/2017
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Troy said this business was very friendly, helpful and accommodating.
Vehicle: Dodge Durango
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/30/2017

We are happy you are pleased and hope to continue to earn your future business. Thank you for your review.

Frank R. Villafranca JR
Displaying Review 1 - 20 of 438 in total