Kern River Automotive


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

420 Reviews

98% Would Recommend
Latest Review 6 days ago
Richard B. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Del. He said he and Richard were very pleased with the work and the experience.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/11/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Troy N. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Troy said this business was very friendly, helpful and accommodating.
Vehicle: Dodge Durango
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Laura M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Helen. She said the business was friendly and they got two vehicles done really fast for them.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 10/05/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
Royce W. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Katie. She said they were quick to get the problem fixed and gave her a good payment plan. It was really good service.
Vehicle: Dodge Caravan
Category: Service
Service Date: 09/08/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

Thank you for your review. We're glad we could help and look forward to your future business.

Frank R. Villafranca JR
Bob W. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bob said he enjoyed using this business.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 09/13/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

Thank You for your review. We appreciate your continued support.

Frank R. Villafranca JR
John T. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said the business is great. They got the job done really quickly and they did a good job. They got it done faster than he expected.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 09/19/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

We strive to do the job right and timely. Thank you for letting us know we are maintaining our standards. We appreciate your business.

Frank R. Villafranca JR
Ronald T. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ronald said he was happy with his service.
Vehicle: Nissan Quest
Category: Service
Service Date: 09/07/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

 We try to make everyone happy and are pleased that you were. Thank you for your business and your review.

Frank R. Villafranca JR
Amber S. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Amber said the staff helped her out. They got her in quick and they did their job.
Vehicle: Ford Ranger
Category: Service
Service Date: 08/18/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

It was our pleasure to make you happy and hope to do business with you in the future. Thanks for your review.

Frank R. Villafranca JR
Bob B. on 08/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Bob said he would recommend this business.
Vehicle: Volkswagen EuroVan
Category: Service
Service Date: 08/29/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

Thank you for your business and review. 

Frank R. Villafranca JR
Wayne C. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Frank"
In a time when people are always out to cheat somebody it's refreshing to have someone like Frank to remind us that there's still good people out there. He's more than fair and a dam good mechanic. I won't go anywhere else.
Vehicle: Toyota Tundra
Service Date: 08/24/2017
Review Created: 08/25/2017 08:25 PM
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

Thank you for your review. We appreciate great customers like you and hope we can continue to earn your business.

Frank R. Villafranca JR
Robert S. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
I won't go anywhere else!
Vehicle: Honda Accord Cpe
Service Date: 08/18/2017
Review Created: 08/21/2017 08:21 PM
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/25/2017

Always a pleasure serving your automotive needs.

Frank R. Villafranca JR
Sarah M. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sarah said she had a good experience at this business.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 08/16/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

Thank you for your review. We hope to earn your business in the future.

Frank R. Villafranca JR
Bob G. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bob said he got good service at a good price.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/01/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/17/2017

Thank you, it was our pleasure doing business with you and we are looking forward to seeing you again.

Frank R. Villafranca JR
Pat P. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Pat said they were very up-front. He pulls in and tells them what he wants done and then he leaves. Frank knows him. He doesn't chat or anything, he just leaves.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 07/12/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Matt P. on 07/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Matt said this business has really great service and quality. He made a big purchase so there was a little bit of a wait.
Vehicle: Honda CR-V
Category: Service
Service Date: 07/14/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/25/2017

We appreciate your business and apologize for any wait time. We strive to achieve fast service, which sometimes is unavoidable.

Frank R. Villafranca JR
Bronson S. on 07/26/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Bronson said the business quoted him a price but when he picked up his vehicle, the cost was higher. He said he does not see a reason for a quote if they are going to charge him extra.
Vehicle: Jeep Patriot
Category: Service
Service Date: 07/24/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Roxine D. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Roxine said she would recommend the business for service.
Vehicle: Ford Tempo
Category: Service
Service Date: 07/18/2017
Review Created: 07/20/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/08/2017

Roxine,

Thank you for bringing your Tempo in for tires. We are very pleased to have been able to get you back on the road. 

Frank R. Villafranca JR
Kindra R. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kindra said the service was great. Everyone was nice, friendly and on top of it. The girl in the office was nice and conversed with her. The employees let her know the check engine light was on and needed to be fixed soon.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 07/14/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/08/2017

Kindra,

Thank you for trusting us with your tire replacement and engine light diagnosis. We truly appreciate your business. 

Frank R. Villafranca JR
Andrew H. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Andrew said he had no problems with this business. He was in and out.
Vehicle: GMC Sonoma
Category: Service
Service Date: 07/05/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/08/2017

Andrew,

Thank you for bringing your Sonoma in for diagnosis. We look forward to working with you again. 

Frank R. Villafranca JR
Bob B. on 06/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Bob said they did a good job.
Vehicle: Volkswagen EuroVan
Category: Service
Service Date: 06/23/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 420 in total