Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

480 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


DK
Donald K.
Lake Isabella, CA
MINI Cooper Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Alignment and tire rotation.
Pleasant attitude and fast service, cool waiting room on this hot day and complimentary water.
Owner explained service done.
Fully satisfied.
Your Team At K., Owner/Partner from Kern River Automotive responded on 06/14/2018

Our goal is always exactly what you stated. Happy to know we met that goal. Thank you for your business and time to take our survey, so we know how we're doing. We hope to earn your future business. Thanks again.

Frank R. Villafranca JR

KH
Karl H.
Bodfish, CA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Spoke with Karen. She said she is very happy with the service, as the staff did a great job,
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 06/01/2018

Thank you for your business and taking the time for this survey.
Hope to earn your future business.

Frank R. Villafranca JR

AH
Alicia H.
Lake Isabella, CA
Chevrolet Blazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Alicia said the business provides great service at a fair price.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 06/01/2018

Thank you for your review. We appreciate your business and hope to be of service to you in the future.

Frank R. Villafranca JR

WC
William C.
Lake Isabella, CA
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
William said the vehicle is driving fine right now.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 05/14/2018

Thank you for your review. We appreciate your business very much.

Frank R. Villafranca JR

MT
Maria T.
Bodfish, CA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Maria said the staff were kind and very helpful. She liked to going to the business. They were nice and provided good service which she appreciated.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 05/14/2018

Thank you for your business and taking time for our survey. We look forward to earning your future business.

Frank R. Villafranca JR

BS
Breanna S.
Bodfish, CA
Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Breanna said the staff was honest, thoughtful, and she was happy with the service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 05/14/2018

We appreciate your business and are glad you were pleased. Thank you for taking our survey and we hope to earn your future business.

Frank R. Villafranca JR

KL
Ken L.
Lake Isabella, CA
Chevrolet HHR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Ken said the staff are really good, honest guys and they checked everything.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 05/14/2018

We appreciate your business and taking our survey. We look forward to helping you with any future needs.

Frank R. Villafranca JR

HT
Hugo T.
San Bernardino, CA
Ford Econoline Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Hugo said the staff did a good job and they are good people.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 05/14/2018

We really appreciate your business and thank you for taking our survey. We hope to earn your future automotive needs.

Frank R. Villafranca JR

PS
Phillip S.
Wofford Heights, CA
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
They Made Room for Me
I was heading out on a long trip when my Change Fuel Filters light came on. My truck has two fuel filters and I needed to make this trip. Frank was busy, but agreed that if I took the trip without changing those filters, I could have found myself stuck on the busy Southern California Highway, seeking a tow truck. Neither safe nor desirable. Frank managed to get the fuel filters and squeeze me in with all the other customers cars being done that day, just to make sure that I didn't run into any troubles on the road out of town. Now THAT is Service!

VJ
Virginia J.
Lake Isabella, CA
Pontiac Grand Am
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Great service
Fast service and friendly staff. Very reasonable price. Thanks guys and gals!!
Your Team At K., Owner/Partner from Kern River Automotive responded on 04/30/2018

We are so glad you were pleased with our service.  We appreciate your business and thank you for taking this survey. 

Frank R. Villafranca JR

JG
Julie G.
Lake Isabella, CA
Mazda CX-5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Julie said the staff was awesome. It provided good quality work, and at a fair price.
This review was collected via phone interview by Customer Research Inc.

LH
Lou H.
Lake Isabella, CA
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Lou said it is nice have staff to depend upon. She is thankful for the good customer service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 05/03/2018

We are always glad to make customers happy. Thank you for your business and taking this survey. 

Frank R. Villafranca JR

HH
Hurly H.
Lake Isabella, CA
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Hurly said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 05/03/2018

Thank you for taking this survey and for your business. We appreciate you and hope to earn your future business.

Frank R. Villafranca JR

DC
Doug C.
Wofford Heights, CA
Toyota Tundra 2WD Truck
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Doug said the guys were great, friendly and they did a great job. The prices are better than at any other business.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 04/30/2018

Thank you for taking the time for our survey. We really appreciate your business, glad that you were pleased and hope to earn your future business.

Frank R. Villafranca JR

JW
Jack W.
Kernville, CA
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Jack said the business did what he asked, and did great work.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 04/16/2018

Thank you for taking the time for this survey. We appreciate your business and hope to continue to make you happy.

Frank R. Villafranca JR

CG
Cheryl G.
Lakewood, CA
Jeep Liberty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Cheryl said the staff did her vehicle perfectly.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 04/16/2018

Thank you for taking this survey. Customer satisfaction is our ultimate goal, so knowing we pleased you, means we're achieving that. We appreciate your business.

Frank R. Villafranca JR

CR
Chris R.
Wofford Heights, CA
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Chris said the service is great. She has been going there for years and the staff is honest.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 04/10/2018

Thank you for your business and taking the time for this survey. So glad that you are pleased with us. We hope to continue to earn your business.

Frank R. Villafranca JR

BL
Brandon L.
Lake Isabella, CA
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018 Category: Service
Brandon said the staff was very helpful. They explained things to him before they did the work.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 04/02/2018

Customer understanding and satisfaction is our number 1 Goal. Thank you so much for your business and taking our survey.

Frank R. Villafranca JR

DW
Debbie W.
Bodfish, CA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018 Category: Service
Debbie said the business provided excellent service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 04/02/2018

Thank you for your business and taking our survey. We are happy to have pleased you. We hope to earn your future business.

Frank R. Villafranca JR

JC
Jonathan C.
Bodfish, CA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Jonathan said the staff did a thorough job and they provided him with lots of information about his vehicle. They fixed the blinker at no extra charge. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 03/27/2018

We really appreciate our customers, so we're more than happy to help with the extra's. Thank you for your business and taking time for this survey. We hope to earn your future needs.

Frank R. Villafranca JR

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