Kern River Automotive


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

427 Reviews

98% Would Recommend
Latest Review 3 days ago
Maria T. on 11/20/2017
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Maria said she received great service from this business. They had good mechanics who worked with her. She appreciated their service.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/16/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Megan F. on 11/16/2017
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Megan said she liked their customer service and the work they performed on her vehicle.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Winters M. on 11/13/2017
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Winters said he is a long time customer who has always had positive experiences when visiting the business. The employees always get he repairs done right away and the business is the best in the area.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 10/18/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
April H. on 11/02/2017
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"Wonderful Experience"
Quickly got me in. Communicated in a clear fashion. Everyone was very kind, friendly, and positive. Clean office, clean bathroom. Professional people. Wonderful experience and reasonable pricing.
Vehicle: Nissan Rogue
Service Date: 11/02/2017
Review Created: 11/02/2017 07:56 PM
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/03/2017

We are very happy to have provided you with a good experience and hope to serve your future needs. Thank you for your review.

Frank R. Villafranca JR
Wilbur B. on 10/31/2017
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Wilbur said his experience with this business was good and the technicians were not mean. The entire staff were very nice to deal with.
Vehicle: Ford Ranger
Category: Service
Service Date: 10/30/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/06/2017

Thank you for your review. We strive to make your repair service as pleasant as possible and are pleased that you're happy.

Frank R. Villafranca JR
Jason R. on 10/31/2017
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Jason said this business provided good service.
Vehicle: Nissan Altima
Category: Service
Service Date: 10/05/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/06/2017

Thank you for your review. Your feedback is important to us as we strive to provide the best service in the valley.

Frank R. Villafranca JR
T.K. M. on 10/25/2017
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T.K. said this business is open, honest, and he will continue to use them for service.
Vehicle: Ford Explorer
Category: Service
Service Date: 10/16/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 11/06/2017

We appreciate your business and look forward to serving your needs in the future. Thank you for your review.

Frank R. Villafranca JR
Richard B. on 10/16/2017
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Spoke with Del. He said he and Richard were very pleased with the work and the experience.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/11/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/30/2017

Thank you for your review. We appreciate your business and hope to continue to make you happy.

Frank R. Villafranca JR
Troy N. on 10/12/2017
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Troy said this business was very friendly, helpful and accommodating.
Vehicle: Dodge Durango
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/30/2017

We are happy you are pleased and hope to continue to earn your future business. Thank you for your review.

Frank R. Villafranca JR
Laura M. on 10/11/2017
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Spoke with Helen. She said the business was friendly and they got two vehicles done really fast for them.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 10/05/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/30/2017

We appreciate your buisness and are glad we were able to serve you in a timely manner. Thank you for your review.

Frank R. Villafranca JR
Royce W. on 09/30/2017
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Spoke with Katie. She said they were quick to get the problem fixed and gave her a good payment plan. It was really good service.
Vehicle: Dodge Caravan
Category: Service
Service Date: 09/08/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

Thank you for your review. We're glad we could help and look forward to your future business.

Frank R. Villafranca JR
Bob W. on 09/30/2017
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Bob said he enjoyed using this business.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 09/13/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

Thank You for your review. We appreciate your continued support.

Frank R. Villafranca JR
John T. on 09/26/2017
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John said the business is great. They got the job done really quickly and they did a good job. They got it done faster than he expected.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 09/19/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

We strive to do the job right and timely. Thank you for letting us know we are maintaining our standards. We appreciate your business.

Frank R. Villafranca JR
Ronald T. on 09/12/2017
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Ronald said he was happy with his service.
Vehicle: Nissan Quest
Category: Service
Service Date: 09/07/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

 We try to make everyone happy and are pleased that you were. Thank you for your business and your review.

Frank R. Villafranca JR
Amber S. on 08/30/2017
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Amber said the staff helped her out. They got her in quick and they did their job.
Vehicle: Ford Ranger
Category: Service
Service Date: 08/18/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

It was our pleasure to make you happy and hope to do business with you in the future. Thanks for your review.

Frank R. Villafranca JR
Bob B. on 08/30/2017
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Bob said he would recommend this business.
Vehicle: Volkswagen EuroVan
Category: Service
Service Date: 08/29/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

Thank you for your business and review. 

Frank R. Villafranca JR
Wayne C. on 08/25/2017
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"Frank"
In a time when people are always out to cheat somebody it's refreshing to have someone like Frank to remind us that there's still good people out there. He's more than fair and a dam good mechanic. I won't go anywhere else.
Vehicle: Toyota Tundra
Service Date: 08/24/2017
Review Created: 08/25/2017 08:25 PM
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

Thank you for your review. We appreciate great customers like you and hope we can continue to earn your business.

Frank R. Villafranca JR
Robert S. on 08/21/2017
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"Excellent service!"
I won't go anywhere else!
Vehicle: Honda Accord Cpe
Service Date: 08/18/2017
Review Created: 08/21/2017 08:21 PM
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/25/2017

Always a pleasure serving your automotive needs.

Frank R. Villafranca JR
Sarah M. on 08/21/2017
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Sarah said she had a good experience at this business.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 08/16/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 10/16/2017

Thank you for your review. We hope to earn your business in the future.

Frank R. Villafranca JR
Bob G. on 08/11/2017
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Bob said he got good service at a good price.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/01/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/17/2017

Thank you, it was our pleasure doing business with you and we are looking forward to seeing you again.

Frank R. Villafranca JR
Displaying Review 1 - 20 of 427 in total