Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

526 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


HT
Hugo T.
San Bernardino, CA
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Hugo said the staff was helpful and the service was fast.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 12/13/2018

We really appreciate good customers like you. Thank you for your business and taking this review. We hope to continue to earn your future business and wish you and your family a wonderful holiday season.

Frank R. Villafranca JR

GP
Gui P.
Bodfish, CA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Gui said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 12/11/2018

Thank you for taking our review and recommending us. We appreciate your business, glad we were able to please you and hope to earn your future business.
We hope your holidays are filled with joy.

Frank R. Villafranca JR

Verified Customer
Wofford Heights, CA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
great service
I have always had great service over and beyond what is needed. In addition the people there are very friendly. I have recommended them to friends who have also had good experiences.
Your Team At K., Owner/Partner from Kern River Automotive responded on 12/11/2018

We're always happy when our customers are pleased. Thank you so much for taking our review, the kind words and for choosing us for your vehicle needs. We also appreciate referrals to your friends.
Thank you and we hope your holidays are wonderful.

Frank R. Villafranca JR

LK
Lois K.
Wofford Heights, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Lois said the staff backed up their work.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/20/2018

Thank you for taking our review. We appreciate your business and hope you have a wonderful holiday season.

Frank R. Villafranca JR

HM
Hellen M.
Lake Isabella, CA
Toyota Echo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Hellen said the service at this business was great. The staff were friendly, they took time to explain what was going on with her vehicle and they answered all her questions. She was very happy with their service. The staff were courteous and they treated her like family. She had gone 9 months without a vehicle and when she got her vehicle a few months ago, this business was the first place she took it for an oil change in which they found a hose that had come a loose, she did not even know about it, they called her about and in 3 minutes they had it fixed. She appreciated that.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/16/2018

We are more than pleased that we made you happy. We understand that having your vehicle worked on can be stressful. We appreciate our customers so much, they are family. 
Thank you so much for your nice review and for entrusting us with your vehicle. We hope your Holidays are the best.

Frank R. Villafranca JR

JC
Jeff C.
Onyx, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Spoke with Kathy. She said they would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/15/2018

Thank you for your business and taking the time for this review. We appreciate you and hope to earn your future business.

Frank R. Villafranca JR

DB
Donna B.
Lake Isabella, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Donna said she never had any complaints from them.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/02/2018

Thank you for your business and taking the time for our Review. It helps us connect with our customers needs and make any improvements. We hope to earn your future business.

Frank R. Villafranca JR

JL
Jim L.
Lake Isabella, CA
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Spoke with Ann. She said the employees were courteous. They provided efficient work. The service was good.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/30/2018

Thank you for your business and taking the time for this review.
We are happy when your happy.
Thanks again.

Frank R. Villafranca JR

JA
Jorge A.
California
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Jorge said the service was good and helpful.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/23/2018

Thank you for your business and taking time for this review. We hope to earn your future business.

Frank R. Villafranca JR

SB
Stan B.
Onyx, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Stan said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/23/2018

Thank you for taking the time for our review. Your opinion really does matter to us and we appreciate your business and hope to be of service to you in the future.

Frank R. Villafranca JR

MB
Mike B.
Wofford Heights, CA
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Mike said he had good service there.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/23/2018

Thank you for your business and taking this review. We hope to be of service to you in the future.

Frank R. Villafranca JR

TO
Tony O.
Bixby, OK
Cadillac Seville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Tony said this business did a nice job. They did what they were supposed to do. He was very satisfied with what they did to his vehicle.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/22/2018

Thank you so much for your business. We are glad that you are pleased with our service and hope you have a great day.

Frank R. Villafranca JR

MM
Monty M.
Lake Isabella, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Monty said he always comes here and is satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/11/2018

Thank you for your business and giving your review. Good customers like you are very important to us and we hope to continue to provide you with the great service you deserve.

Frank R. Villafranca JR

DS
Dennzle S.
Lake Isabella, CA
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Dennzle said she was happy with everything.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/03/2018

Thank you for taking this review and for your business. We hope to be of assistance to you with your future needs.

Frank R. Villafranca JR

WC
William C.
Lake Isabella, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
William said he is happy and satisfied with this business.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/04/2018

We very much appreciate you and your business. We hope to continue to provide you with all the services you need. Thank you.

Frank R. Villafranca JR

JO
John O.
Lake Isabella, CA
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
John said the technicians did a good job and the price was right.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/04/2018

Thank you for your business and taking this review. We hope to earn your future business, as you are important to us.

Frank R. Villafranca JR

RH
Rod H.
Wofford Heights, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Rod said the staff did exactly what they said, and the price was as quoted.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/03/2018

We are glad that you were pleased with our service. We greatly appreciate your business and review. Hope we can be of assistance to you in the future. Have a great day.

Frank R. Villafranca JR

AP
Anita P.
Bodfish, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Anita said they did a good job and were professional. Everything went very well.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/04/2018

Thank you so much for your business and taking our review. You are important to us and we hope to earn your future business.

Frank R. Villafranca JR

RD
Roxine D.
Lake Isabella, CA
Ford Tempo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Roxine said she likes the work from this business.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 09/26/2018

We are glad that you were pleased with us. Thank you for your business and taking the time for this review. We hope to earn your future business.

Frank R. Villafranca JR

ER
Elaine R.
Lake Isabella, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Always accomodating and thorough. Keeps me informed of what my truck needs in advance so I can prepare.
Good work and good people.
Your Team At K., Owner/Partner from Kern River Automotive responded on 09/07/2018

Thank you for the kind words. We really appreciate good customers like you and are pleased that your happy. Thanks again for your business.

Frank R. Villafranca JR

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