Overview

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4

1057 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 3.5000007/5Overall Rating 3.5000007/5Overall Rating 3.5000007/5rating 3.5000007rating 3.5000007
Original
Overall Rating 2.35714/5Overall Rating 2.35714/5rating 2.35714rating 2.35714rating 2.35714
87% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


AG
Ann G.
Crittenden, KY
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Great Service at Hyundia
Great over all
service

ER
Elisa R.
Florence, KY
2013 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Courteous.....reliable...concern for safety
Always feel that the staff (especially Travis Rohrich) has MY best interest in mind. I am a Senior woman who relies on Kerry Hyundai to make sure my car in in optimum running condition. I am grateful.

BN
Barbara N.
Erlanger, KY
2014 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great service and wonderful employes
Professional people, good job.

JB
James B.
Lawrenceburg, IN
2018 Hyundai Elantra Gt
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Good service
Always come to dealership

DS
David S.
Union, KY
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great warranty.
I had condensation in a headlight and Hyundai covered the part immediately, ordered the headlight in and installed it. All covered! No hassle. Excellent service.

Anonymous avatar
Verified Customer
Florence, KY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Fantastic service!
At first the car was not ready by the time I needed it back, but the service manager was very apologetic about the situation and made it right. Hyundai never fails to exceed the expectations!

GT
Gary T.
Villa Hills, KY
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Great Service
Great people
Great service
Service done right
David S., Service Manager from Kerry Hyundai of Florence responded on 05/21/2018

THANK YOU FOR COMING IN FOR SERVICE.

Dave Schmid
Service Manager
(859)371-8191

Anonymous avatar
Verified Customer
Florence, KY
2010 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/20/2018 Category: Service
Didn't fix the problem
They didn't fix the problem and wasn't offered a refund when I brought the car back and they found out what they did wasn't the problem to begin with.
David S., Service Manager from Kerry Hyundai of Florence responded on 05/20/2018

Thank you for filling the review.We will follow up with you on Monday.

Dave Schmid
Service Manager
(859)371-8191

JS
James S.
Florence, KY
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
LOF quickly done
No appointment, service was quickly completed.
David S., Service Manager from Kerry Hyundai of Florence responded on 05/19/2018

We appreciate your business and have a great weekend. 

Dave Schmid
Service Manager
(859)371-8191

Anonymous avatar
Verified Customer
Burlington, KY
2016 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Xxxx
Xxxxx
David S., Service Manager from Kerry Hyundai of Florence responded on 05/18/2018

Thank You for coming in for service. Have a great weekend.

Dave Schmid
Service Manager
(859)371-8191

PJ
Paula J.
Dry Ridge, KY
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Sonata service
Service was completed in the amount of time quoted. Friendly staff. Excellent car
David S., Service Manager from Kerry Hyundai of Florence responded on 05/16/2018

Thanks for the excellent review and have a great day. 

Dave Schmid
Service Manager
(859)371-8191

Anonymous avatar
Verified Customer
Union, KY
2018 Hyundai Santa Fe S
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2018 Category: Service
Service complaint
Great facility and service, not very good communication between them and us
David S., Service Manager from Kerry Hyundai of Florence responded on 05/16/2018

Thank you for filling out the review. We know your time is valuable and want to provide great service. We apologize for the time delay.

Dave Schmid
Service Manager
(859)371-8191

RL
Raymond L.
Union, KY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Nice showroom
Friendly peple
David S., Service Manager from Kerry Hyundai of Florence responded on 05/14/2018

THANK YOU FOR COMING  IN FOR SERVICE. WE APPRECIATE IT.

Dave Schmid
Service Manager
(859)371-8191

PG
Philip G.
KY
2018 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Oil change.
It was a good experience in and out
David S., Service Manager from Kerry Hyundai of Florence responded on 05/13/2018

We appreciate your business and have a great day. 

Dave Schmid
Service Manager
(859)371-8191

Anonymous avatar
Verified Customer
Hebron, KY
2005 Hyundai Tiburon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Great Service!
Would highly recommend.
David S., Service Manager from Kerry Hyundai of Florence responded on 05/12/2018

Thank you for the great survey.Have a good day.

Dave Schmid
Service Manager
(859)371-8191

AB
Aimee B.
Florence, KY
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Great service
Fixed my AC and steering. Fast and friendly service.
David S., Service Manager from Kerry Hyundai of Florence responded on 05/12/2018

Thank you for coming in for service and have a great weekend. 

Dave Schmid
Service Manager
(859)371-8191

MG
Mark G.
Walton, KY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Great service
N/a
David S., Service Manager from Kerry Hyundai of Florence responded on 05/10/2018

Thanks for coming in for service and have a great day. 

Dave Schmid
Service Manager
(859)371-8191

AM
Arthur M.
Southgate, KY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
This was the BEST service I have ever gotten!!!
Great employees, the best!!
David S., Service Manager from Kerry Hyundai of Florence responded on 05/10/2018

Thanks for the excellent review and have a great day. 

Dave Schmid
Service Manager
(859)371-8191

TW
Theodore W.
Florence, KY
2016 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Niick,, A great Service Manager
I have a lot of confirence in Nick and the staff there.
David S., Service Manager from Kerry Hyundai of Florence responded on 05/08/2018

THANK YOU FOR COMING IN FOR SERVICE. HAVE A GOOD DAY.

Dave Schmid
Service Manager
(859)371-8191

Anonymous avatar
Verified Customer
Batavia, OH
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
TRAVIS
TRAVIS
David S., Service Manager from Kerry Hyundai of Florence responded on 05/07/2018

Thank you!!!!Have a nice day.

Dave Schmid
Service Manager
(859)371-8191