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Credibility was gone for me when you can't be honest about a simple customer request. Also, when I returned home nonstop from the dealership, I discovered that one of my wheel caps was missing. Since my tires were rotated during service, I called and immediately returned to the Key Genesis. Instead of dealing with service, I went to the parts department and purchased the missing part. We as consumers need to remember that we have the power to keep these people in business. After financing I spent over $70,000 on my vehicle, I DON'T EXPECT THIS KIND OF SERVICE! On a lighter note, the Genesis GV80 is a great vehicle.