ReScore Reviews™ (89)

ReScore
Overall Rating 4.1235973/5Overall Rating 4.1235973/5Overall Rating 4.1235973/5Overall Rating 4.1235973/5rating 4.1235973
Original
Overall Rating 2.068182/5Overall Rating 2.068182/5rating 2.068182rating 2.068182rating 2.068182
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Karen D. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people very professional"
Always willing to help you
Vehicle: 2017 Hyundai Azera
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/15/2017 10:16 AM
Mary B. at Key Hyundai responded on 12/15/2017

Dear Karen D,

Thank you! We have the best customers!

Sincerely,
Mary Braddock
Service Administrator

Paul T. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Our Routine Service Appointment"
We had an appointment for an oil change. Ronnie greeted us and verified the service that we requested. He also looked to see if any updates were needed on our 2017 Sonata. There was one update that was needed and he scheduled that to be done as well. He gave us a time estimate for the completion of the service and then called us when it was completed. No problems with the car after service too!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/15/2017 09:49 AM
Mary B. at Key Hyundai responded on 12/15/2017

Dear Paul T,

Thank you, we appreciate you. I will be sure to share your kind words with Ronnie.

Sincerely.
Mary Braddock
Service Administrator

Verified Customer on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Like a family friend ."
Scheduling and working with the Service Department is like having a family friend. Everything was easy, on time and as expected, perfect. Thank you.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/15/2017 01:09 AM
Mary B. at Key Hyundai responded on 12/15/2017

Thank you for your kind words, we appreciate you!

Sincerely,
Mary Braddock
Service Administrator

Frieda S. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review of last visit"
Courteous staff and repairs done well
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/14/2017 06:33 PM
Mary B. at Key Hyundai responded on 12/15/2017

Dear Frieda S,

Thank you for your kind words, we appreciate you.

Sincerely,
Mary Braddock
Service Administrator

Susan R. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional and yet easy to talk to"
I am quickly approached by a service representative. My visit was a "drop in" for tire pressure and new batteries for the key fob.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/14/2017 12:31 PM
Mary B. at Key Hyundai responded on 12/14/2017

Dear Susan R,

Thank you so much for your survey, we appreciate you.

Sincerely,
Mary Braddock
Service Administrator

Lorraine C. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Took an hour and a half longer than expected. Every one was wonderful but department seemed a bit understaffed.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/13/2017 02:59 AM
Mary B. at Key Hyundai responded on 12/13/2017

Dear Lorraine C,

Thank you for your feedback, I apologize your wait time took longer than expected.

Sincerely,
Mary Braddock
Service Administrator

Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism and trust"
Have been a customer for 8 yrs. bought 2 vehicles and have always been satisfied with all aspects of the dealership
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/12/2017 06:22 PM
Mary B. at Key Hyundai responded on 12/13/2017

You are awesome! We appreciate you very much. Thank you for being part of our Key Hyundai Family.

Sincerely,
Mary Braddock
Service Administrator

Judson C. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service satisfaction"
Timely and excellent routine service.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/12/2017 05:40 PM
Mary B. at Key Hyundai responded on 12/13/2017

Dear Judson C,

Thank you for your business, we appreciate you!

Sincerely,
Mary Braddock
Service Administrator

Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly reps"
Overall love this place I always bring my vehicles here just need to improve on service time
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/12/2017 04:30 PM
Mary B. at Key Hyundai responded on 12/13/2017

Thank you for your feedback, we appreciate you!

Sincerely,
Mary Braddock
Service Administrator

John I. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Hyundai does all they can to accommodate our service needs. We are very pleased.
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/12/2017 12:33 PM
Mary B. at Key Hyundai responded on 12/12/2017

Dear John I,

We appreciate you!

Sincerely,
Mary Braddock
Service Administrator

Cynthia B. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you"
Appreciate the service I receive at Key Hyundai service department!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/12/2017 11:21 AM
Mary B. at Key Hyundai responded on 12/12/2017

Dear Cynthia B,

Thank you so much!

Sincerely,
Mary Braddock
Service Administrator

Deborah B. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Can't remember his name, but his service and promptness was amazing..
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/12/2017 10:54 AM
Mary B. at Key Hyundai responded on 12/12/2017

Dear Deborah B,

Thank you so much, we appreciate you!

Sincerely,
Mary Braddock
Service Administrator

Verified Customer on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer support "
Friendly greeting. A very busy service department.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/11/2017 04:19 PM
Mary B. at Key Hyundai responded on 12/12/2017

Thank you for being part of our Key Hyundai Family.

Sincerely,
Mary Braddock
Service Administrator

Verified Customer on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient "
Great dealership. Friendly, efficient. Would buy another car from Key.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/11/2017 01:26 PM
Mary B. at Key Hyundai responded on 12/11/2017

Thank you!

Sincerely,
Mary Braddock
Service Administrator

Verified Customer on 12/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Dealer Service"
Service was excellent.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/11/2017 12:59 PM
Mary B. at Key Hyundai responded on 12/11/2017

Thank you for your survey, we appreciate you!

Sincerely,
Mary Braddock
Service Administrator

Wadi K. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Key HYUNDAI always EXCELLENT "
Been dealing with Key Hyundai since October of 2000.
I bought my Sonata 2013, and I've been taking it for service to Key Hyundai all those years. Always excellent service. No complaints.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/11/2017 10:10 AM
Mary B. at Key Hyundai responded on 12/11/2017

Dear Wadi K,

Thank you for our 5 stars. We appreciate you and your business.

Sincerely,
Mary Braddock
Service Administrator

Elizabeth H. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient and Fast"
Great communication from service center to keep me during the time my car was in for servicing
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/09/2017 06:06 PM
Amber L. at Key Hyundai responded on 12/09/2017

Thank you so much Elizabeth for the feedback and rating your service visit with us on the 30th. If you have any questions, or recommendations let us know


Sincerely,
Mary Braddock
Service Administrator

Be sure to follow us on Facebook
https://www.facebook.com/KeyHyundaiJax/

Carolyn G. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They made it easy to do."
My daughter took the car to the dealership and needed a ride to work. They provided this and had her picked up after work. We appreciated this.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/01/2017
Service Type: Repair
Review Created: 12/09/2017 04:44 AM
Amber L. at Key Hyundai responded on 12/09/2017

Thank you, Carolyn,
We appreciate the review and your service visit on the 1st. If you have any questions, please let us know.


Sincerely,
Mary Braddock
Service Administrator

Be sure to follow us on Facebook
https://www.facebook.com/KeyHyundaiJax/

Lise Y. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"N/a"
N/a
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/09/2017 04:41 AM
Amber L. at Key Hyundai responded on 12/09/2017

Hi Lise, thank you so much for the review on your service visit on the 5th. If you need anything, please let us know.


Sincerely,
Mary Braddock
Service Administrator

Be sure to follow us on Facebook
https://www.facebook.com/KeyHyundaiJax/

Verified Customer on 12/08/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another Great Service Appointment at Key Hyundai"
Loved working with Ronnie Taylor and the rest of the service department staff. Recommended them to my parents a few months back and they did an excellent job as always. They never disappoint!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/08/2017 12:05 PM
Mary B. at Key Hyundai responded on 12/08/2017

Thank you so much, that means a lot. We greatly appreciate you and your parents. Thank you all for being part of our Key Hyundai Family.

Sincerely,
Mary Braddock
Service Administrator

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