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SureCritic / Key Hyundai
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Key Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(75 Reviews)
91
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Score Details

5 stars
89%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
15
Total ReScores™
4.5
ReScore™ Average
91
Net Promoter Score ®

Business Details

Categories
Contact
(904) 642-6060
No Business Hours Provided

Business Hours

* No Time Zone provided
4660 100 Southside Boulevard Jacksonville, FL 32216
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Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(75 Reviews)
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Recent Reviews
FH
gravatar
Felipe H.
Jacksonville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/01/2023
0
Category: Sales
Terrible Service
TERRIBLE CUSTOMER SERVICE! DO NOT WASTE YOUR TIME TAKING YOUR CAR FOR SERVIVCE THERE!!! This morning I took my Elantra in for a service that was Elantras 2017 and 2018 are known for - Coils and Spark Plugs - to go bad. I had previously taken my car there for the same repair. However, this time my car odometer reads 100 miles over the warranty and right of the bat,, Kyle, the service person, told me a Diagonostick Fee would be charged!!! How come a diagnostic fee can be charged and even a repair for a known issue and just a 100 miles over the warranty. The issue happened once before and I was traveling when the issue happened, what am I supposed to do? Interrupt my trip and leave my car, whatever am I? Asked to talk to a manager and for sure, not available and would take 2 hours to be able to talk to her / him. I'm sure if I would be buying the car they would show up right the way!

If I could give half a star, I would. DO NOT TAKE OR BUY YOUR CAR FROM THERE!

This is not my first experience there. I had bought a Sonata previously which got into a wreck, took there for the repair. They replaced the driver seat with a different seat and tried to deliver the car!! Great quality control, right?

Just read their reviews on Google, 2.5 stars!!
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