My wife and I were in the market for a new hybrid vehicle to replace the early model Toyota Prius my wife drove. She had previously owned a 2007 Sonata, and was always happy we the vehicle. One of the sales reps, Ed Douton, was able to guide us through the whole process of test driving one of the hybrid Sonatas on the lot, as well as another model for comparison, and explaining all the details associated with each car. We liked the Sonata but wanted the SEL model instead of the Limited model we test drove. Ed assured us there was a car being shipped soon and he would keep us up to date on the shipping status. Ed provided us with a lot of information this fist visit, and was very courteous. After doing a bit more research on my own, we finally decided to put a deposit down on the SEL model. Ed, kept us up to date on a the shipping status of the car on a regular basis and a few days later contacted me the inform me the car had arrived that day and we could take delivery the following day. I explained I'd be away that day, so he went over and above to make sure the car would be ready for us that night. In addition to Ed insuring the car was ready for us, Ethan also was very helpful guiding us through all the financing and warranty details. Prior to leaving with the car, Ed explained in detail all of the features of the vehicle and how everything operated. He set up the MyHundai app on our phones, and offered any future assistance we needed in answering questions we might have. Our experience with these individuals during the sale process at Key Hyundai was very positive. We are hoping any future service needs will be the same.
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