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Killeen Hyundai

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(102 Reviews)
48
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Score Details

5 stars
63%
4 stars
13%
3 stars
5%
2 stars
6%
1 star
10%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
17
Total ReScores™
4.9
ReScore™ Average
48
Net Promoter Score ®

Business Details

About

Killeen Hyundai is located in Killeen, TX. Call us or visit our website to schedule service today! From basic oil changes to major repairs, we are here to help drivers from Killeen, Fort Hood, and Temple keep their vehicles in top running condition. Killeen Hyundai is located in Killeen, TX. Call us or visit our website to schedule service today! From basic oil changes to major repairs, we are here to help drivers from Killeen, Fort Hood, and Temple keep their vehicles in top running condition.

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(254) 226-3900
Business Hours

Business Hours

Mon
7:30 AM - 7:00 PM 7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM 7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM 7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM 7:30 AM - 7:00 PM
Fri
7:30 AM - 7:00 PM 7:30 AM - 7:00 PM
Sat
7:30 AM - 6:00 PM 7:30 AM - 6:00 PM
Sun
closed
* No Time Zone provided
3301 E Central Texas Expressway Killeen, TX 76543
Get Directions
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(102 Reviews)
Write a Review
Recent Reviews
JM
gravatar
James M.
Harker Heights, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/22/2024
0
Category: Service
Technician and Management Negligence
This is no reflection on Service Advisor Maegan Sprawls. She provided unusually good customer service on February 19, 2024 when, after I specifically requested no car wash after an oil change, the technician put my Santa Cruz through the carwash with the sunroof and rear window open. Meagan offered me a free detailing of my vehicle. However, in addition to water getting into my vehicle yesterday, I came outside the next morning to find my vehicle leaking oil everywhere. Something is not tightened up. As I told Maegan, at this point I want the oil change redone and the engine bay cleaned, in addition to the offered free detail. On a previous occasion, Killeen Hyundai scratched the tint on the driver side window. I want that fixed too, especially after the ludicrous price ($800) that the dealership charged me for window tint (only accepted because this vehicle was hard to get at the time). I have saved email correspondence with killeenauto.com staff including photos regarding all these issues. I'm not happy with the quality of Killeen Hyundai’s technicians. They're sloppy and inattentive. Killeen Hyundai should pick the vehicle up Friday morning and take care of it, but everyone who answers the phone is a no-nothing do-nothing who seems to think their job is to protect managers Nick and Joe, who have had the opportunity to call me back and make arrangements for several hours.
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