Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68
4.7

( 4073 Reviews )

ReScore Reviews™ (44)

ReScore
Overall Rating 4.4545466/5Overall Rating 4.4545466/5Overall Rating 4.4545466/5Overall Rating 4.4545466/5rating 4.4545466
Original
Overall Rating 2.11364/5Overall Rating 2.11364/5rating 2.11364rating 2.11364rating 2.11364
93% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


ER
Elisa R.
Pompano Beach, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Best dealership for service!!
This is the ONLY service department I will go to for my Hyundai!! They are always so courteous and helpful and FAIR!!! This is my third Hyundai Santa Fe and I will travel out of my way to go here. They treat you like family :)

RS
Roy S.
Oakland Park, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Great service
The best service department to work with.
RICK R. from King Hyundai responded on 11/13/2019

Roy,
Thank you for the feedback and the nice comment. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.

Rick Ritacco
Service Manager
954-421-3330

FS
Franklyn S.
Pompano Beach, FL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Excellent service support for my Hyundai's
I had a low pressure warning for a tire. Additionally, this tire had 3 prior patches and another tire had 1 prior patch, plus all 4 tires were around 5/32nds with close to 50,000 miles and getting ready for replacement. Fortunately, King Hyundai had a tire sale on, buy 3 get 4th for a Dollar for the original equipment Kuhmo tires. I replaced all four, and also had a 4 wheel alignment done and balancing. As a result, my 2016 Santa Fe Limited ride is like the day it was new.

Verified Customer
Oakland Park, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Speedy work
Went in for oil change and they worked quick
RICK R. from King Hyundai responded on 11/12/2019

Thank you for the feedback and the nice comment. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.

Rick Ritacco
Service Manager
954-421-3330

ML
Marvin L.
Boynton Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2019 Category: Service
Very slow service
The length of time to complete the service was not acceptable
RICK R. from King Hyundai responded on 11/12/2019

Marvin,
Thank you for the feedback . We sincerely appreciate your business and look forward to seeing you in the future for your service needs.


Rick Ritacco
Service Manager
954-421-3330

Verified Customer
Boca Raton, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/11/2019 Category: Service
Service Advisor grumpy
My other vehicle is a Ford and when I drive up to the service area there is always someone to greet you and make sure that you know where you need to go. I had to go into one of the advisors office to find out where/who I was supposed to see. I did the appointment online and was not told who the advisor was going to be. More should be done in the service area.
RICK R. from King Hyundai responded on 11/12/2019

I am Rick Ritacco; the Service Director at King Hyundai and I am sorry to hear about your latest experience with us.  Thank you for your comments and will use them to help better our service dept.

Rick Ritacco
Service Manager
954-421-3330


Verified Customer
Boca Raton, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2019 Category: Service
Love the car not the service
The Santa Fe is a great family SUV. I totally love it... unfortunately when you need to take the car fo service is a different story...the service is poor.The staff is unfriendly, rude and carless... apparently they are there just for the check... nit to take care of the customers...
RICK R. from King Hyundai responded on 11/11/2019

Maria,
I am Rick Ritacco; the Service Director at King Hyundai and I am sorry to hear about your latest experience with us.  Thank you for your comments and will use them to help better our service dept.

Rick Ritacco
Service Manager
954-421-3330

JH
Jeanne H.
Pompano Beach, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
All very nice staff
Very professional
RICK R. from King Hyundai responded on 11/09/2019

Jeanne,
Thank you for the feedback and the nice comment. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.

Rick Ritacco
Service Manager
954-421-3330

Verified Customer
Pompano Beach, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/07/2019 Category: Service
lyded to
not tell me the time it took
RICK R. from King Hyundai responded on 11/07/2019

Daniel,
You were in and out within a half hr ???

Rick Ritacco
Service Manager
954-421-3330

Verified Customer
Pompano Beach, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Honest & Reliable
Always prompt, always polite, and don't try to add unnecessary repairs/maintenance. Take a personal interest in customers and do what's best for them and their vehicles. Sergio G. is the best!
RICK R. from King Hyundai responded on 11/06/2019

Thank you for the feedback and the nice comment. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.

Rick Ritacco
Service Manager
954-421-3330


RS
Robert S.
Deerfield Beach, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2019 Category: Service
Unprofessional
Would not recommend
RICK R. from King Hyundai responded on 11/06/2019

Robert,
I am Rick Ritacco; the Service Director at King Hyundai and I am sorry to hear about your latest experience with us.  Thank you for your comments and will use them to help better our service dept.

Rick Ritacco
Service Manager
954-421-3330

MD
Michael D.
Pompano Beach, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2019 Category: Service
nA
NA
RICK R. from King Hyundai responded on 11/05/2019

Michael,
Thank you for the feedback. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.


Rick Ritacco
Service Manager
954-421-3330

Verified Customer
Pompano Beach, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Oil change
Just in for an oil change and tire rotation.. was not a long wait . Maybe an hour hour 1/2 .. good service advisor who helped me with future work I might need to get done. Left happy
RICK R. from King Hyundai responded on 11/04/2019

Thank you for the feedback and the nice comment. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.

Rick Ritacco
Service Manager
954-421-3330

MK
Mark K.
Deerfield Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Fast and efficient
Rachel was an awesome service person. She was very open about costs and time. And the service was completed well in advance. The runs great. Thank you.
RICK R. from King Hyundai responded on 10/31/2019

Mark,
Thank you for the feedback and the nice comment. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.

Rick Ritacco
Service Manager
954-421-3330

Verified Customer
Pompano Beach, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Great Job!
Great Job!
RICK R. from King Hyundai responded on 10/31/2019

Thank you for the feedback and the nice comment. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.

Rick Ritacco
Service Manager
954-421-3330


Verified Customer
Pompano Beach, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/29/2019 Category: Service
Repairs not done correctly
No comment
RICK R. from King Hyundai responded on 10/29/2019

Lesa,
I am Rick Ritacco; the Service Director at King Hyundai and I am sorry to hear about your latest experience with us.  Thank you for your comments and will use them to help better our service dept. Please contact me directly at the below number or email so I can make arrangements to have this corrected . I apologize for this inconvenience.

Rick Ritacco
Service Manager
954-574-4530
rick.ritacco@kingmail.us

CA
Carlos A.
Pompano Beach, FL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Proximity
Rachel Wilkinson in the service dept was great she took the time to listen to my concerns and addressed them thoroughly. She contacted me on a timely manner and was able to get my car ready in less than the time expected. Thank you for hiring Rachel. Carlos Alvarez-
RICK R. from King Hyundai responded on 10/28/2019

Carlos,
Thank you for the feedback and the nice comment. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.

Rick Ritacco
Service Manager
954-421-3330

DS
David S.
Boca Raton, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Good experience at King Hyundai Service department
Arrived at service and was taken right away and my car was finished as promised.
RICK R. from King Hyundai responded on 10/26/2019

David,
Thank you for the feedback and the nice comment. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.

Rick Ritacco
Service Manager
954-421-3330

JS
Joanne S.
Boca Raton, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Great work
Coleman always ensures that any problems with my car are resolved
RICK R. from King Hyundai responded on 10/25/2019

Joanne,
Thank you for the feedback and the nice comment. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.

Rick Ritacco
Service Manager
954-421-3330

BM
Barbara M.
Boca Raton, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Consistency
Have always been pleased with the quality of the people and the service .
RICK R. from King Hyundai responded on 10/25/2019

Barbara,
Thank you for the feedback and the nice comment. We sincerely appreciate your business and look forward to seeing you in the future for your service needs.


Rick Ritacco
Service Manager
954-421-3330