Kirmac Collision Services - Burien

Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

125 Reviews

99% Would Recommend
Latest Review almost 4 years ago

Reviews


JD
Jon D.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2014 Category: Collision
Jon said this business did a great job. He said he had to take the vehicle back because of a glitch but chose not to elaborate further. The manager Larry and the other employees are very good workers.
This review was collected via phone interview by Customer Research Inc.

TL
Tim L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2014 Category: Collision
Tim said there were no issues and the business was very fair.
This review was collected via phone interview by Customer Research Inc.

SB
Stephen B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2014 Category: Collision
Stephen said this business did a nice job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DH
Daniel H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2014 Category: Collision
Daniel said this business had good customer service. It took the insurance company three or more months to get his claim processed. The person who hit him would not respond to the insurance company's telephone calls.
This review was collected via phone interview by Customer Research Inc.

MM
Maria M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2014 Category: Collision
Maria said this business had excellent customer service and the quality of work was spot on. They finished her vehicle in a timely manner and she already recommends them to others.
This review was collected via phone interview by Customer Research Inc.

AB
Alexander B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2014 Category: Collision
Alexander said the business has good customer service, kept him in the loop and were friendly. He mentioned that no paint work was performed. He is glad that he was directed to the business after the repairs were messed up the first time at another business.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2014 Category: Collision
John said they did a great job.
This review was collected via phone interview by Customer Research Inc.

VC
Victor C.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2014 Category: Collision
Victor said that there were still scratches on the door handles but the business has fixed the problem. He was not called during the repair process until the vehicle was ready to pick up.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2014 Category: Collision
Spoke with Carmen. She said the business is very quick and she has used them before. She is very happy with the service and work they performed.
This review was collected via phone interview by Customer Research Inc.

RW
Richard W.
Washington
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/24/2014 Category: Collision
Richard said he had to bring his vehicle back to this business, which made the vehicle three days later than promised. The bumper was not tightened down and there was oil on his seat.
This review was collected via phone interview by Customer Research Inc.

JA
Jorge A.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2014 Category: Collision
Jorge said they worked on his vehicle before and they did a good job. He had to wait an extra week for his vehicle because they ordered the wrong part. The girl who works there was really nice.
This review was collected via phone interview by Customer Research Inc.

KM
Kathleen M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2014 Category: Collision
Spoke with Candace. She said she really appreciates this business's professionalism. They have an excellent team.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2014 Category: Collision
Mike said he does have to return to this business to get a light installed on his vehicle. They were unable to get the part ordered in time to do it while his vehicle was at the business. It is not an inconvenience to him that he has to return. His vehicle was returned a couple days later than promised because they had to wait on a part to be ordered. This business did a good job and the manager was very professional.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2014 Category: Collision
Richard said he had to take his vehicle back to this business a second time because they did not detect some unspecified issues the first time. He had to detect them on his own and bring it back to the business to fix. They finished these second repairs early.
This review was collected via phone interview by Customer Research Inc.

MF
Michael F.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2014 Category: Collision
Michael said he has been there before. They did not contact him during the process of the repairs and he is not sure why. They only called him when his vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

LA
Leslie A.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2014 Category: Collision
Leslie said her vehicle was repaired seamlessly by this business. She would like to thank then for the efficient and beautiful work they did. They worked well with the insurance company and helped secure a rental vehicle for her.
This review was collected via phone interview by Customer Research Inc.

DM
Debrorrah M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2014 Category: Collision
Spoke with Deborah. She said this business went out of their way to do a nice job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AA
Angelica A.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2014 Category: Collision
Angelica said this business was amazing and they treated her very well. They repaired her vehicle when they said they would and they were always a step ahead. Her vehicle was ready before the promised time. She was not kept informed during the repair process, they only called her to let her know her vehicle was ready. This business did a good job. Her vehicle was very clean and it looked brand new again.
This review was collected via phone interview by Customer Research Inc.

KH
Kelly H.
Washington
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/27/2014 Category: Collision
Kelly said they took too long to set her appointment and they took too long to do the repairs. There was no promised time given for when her vehicle would be ready. They did not keep her informed at the beginning, but once there was a confusion with the repair work, they kept calling her. She would not recommend them because of the reasons mentioned above.
This review was collected via phone interview by Customer Research Inc.

HH
Henry H.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2014 Category: Collision
Henry said they did a great job on his vehicle. However, it did take three days longer than he was promised due to a parts delay.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 125 in total