Kirmac Newcastle

Chun said the business did a good job on the body work performed although the heater and window defroster went out on the vehicle the day before yesterday. There was no paint work performed on the vehicle. She said the vehicle was completed to her satisfaction 90 percent of the way due to having to order the part they need for the CD holder. She was not satisfied with the condition of her vehicle due to left over finger prints and when she touches certain areas her hands turn black. She mentioned she is going to contact the insurance company regarding the heater issue.

Dakota said this business kept him informed and finished servicing his vehicle when they said they'd be finished.

Edo said he was extremely satisfied with everything. Also, he said everyone was very kind and helpful.

Sean said this business is prompt and did the work in a timely manner.

Sherman said it was a very good experience. The staff was very informative.

Steve said the staff at this business was responsive and paid attention to all of his problems. He had to make a trip back because they missed his spare tire but they handled it immediately. He is going to call to see if the vehicle is ready today. His vehicle was not ready when promised because the part was on backorder. It took two days to get the part, which he understood.

Spoke with Tatiana. She said that this business did a poor job with her experience. The person that handled her estimate gave her false information. She ended up getting a bill for $250 and they did not have her vehicle done in the promised estimated time. They were 1 day late and did not give her any reason for it. She had to telephone them to find out updates on her vehicle, and when she left a message they were not prompt in contacting her. They were also supposed to reduce her rental car bill, but never did. When she got her vehicle back, they did a poor job in cleaning her vehicle. Due to this experience she would not recommend them.

Ken said this business made some mistakes. They told him his vehicle was ready but it was not. He showed up on Wednesday when they promised it would be ready to pick it up but it was not ready. He had to come back on the next day. They did not keep him informed about the repairs at all. He was only called when it was ready, but it was actually not ready.

Christina said she has been to this business before and she really trust them.

Robert said the business finished the repairs quickly and the vehicle looks very nice.

Benjamin said his vehicle was taken cared of in a timely manner and it looked good when he got it back. They did not keep him informed. He called himself to see what was happening.

Harold said they had their paper work in order and they also had great procedures they were very efficient. The work turned out excellent.

Arturo said this business was a great help, they returned his vehicle in a clean condition, and it was all a very easy process.

Sharon said she had to wait for a rental vehicle for about 15 to 20 minutes, she said it would have gone quicker if they had been a bit more organized. There was a little minor scratch on the inside of the door that she had not noticed before taking her vehicle in. She had to wait about a half hour more for her vehicle before it was ready because they were still fixing it.

Spoke with Casey. She said this business was great. They did what they were supposed to do and did a good job.