Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

475 Reviews

95% Would Recommend
Latest Review over 3 years ago

Reviews


KL
Karen L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2014 Category: Collision
Karen said as promised, the business is very fast, easy and organized.
This review was collected via phone interview by Customer Research Inc.

LW
Leon W.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2014 Category: Collision
Spoke with Melodie. She said this business was outstanding. She is not sure if she is completely satisfied with the way the insurance company handled the claim because her husband dealt with them.
This review was collected via phone interview by Customer Research Inc.

KV
Kristin V.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2014 Category: Collision
Kristin said the process was seamless and the customer service was great. .
This review was collected via phone interview by Customer Research Inc.

RC
Rizalito C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2014 Category: Collision
Rizalito said the business did a good job but did not have his vehicle ready on time due to wrong parts. There was a two day delay.
This review was collected via phone interview by Customer Research Inc.

EC
Elaine C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2014 Category: Collision
Elaine said they were very efficient and they got the repairs done quickly. She really appreciates the updates they she received about the status of her vehicle.
This review was collected via phone interview by Customer Research Inc.

TL
Thuy L.
Washington
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2014 Category: Collision
Thuy said someone was supposed to call her to give her an estimate for how long until her vehicle would be ready. She never received a call but she called them 6 days later to check on her vehicle. The rental vehicle company did not give her an estimate of how much the rental would be and she paid more than what she expected. She would not recommend the business because of what has already been shared.
This review was collected via phone interview by Customer Research Inc.

JM
Jennifer M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2014 Category: Collision
Jennifer said that this business was really nice and quick.
This review was collected via phone interview by Customer Research Inc.

AN
Ajay N.
Washington
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/19/2014 Category: Collision
Ajay said he was only called one time and informed of the progress of the repair. The claim has not been closed so he chose not to evaluate if he was satisfied with the way the claim was handled.
This review was collected via phone interview by Customer Research Inc.

CQ
Celia Q.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2014 Category: Collision
Celia said the facility provided good customer service and they were done even earlier than they promised.
This review was collected via phone interview by Customer Research Inc.

KT
Keith T.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2014 Category: Collision
Keith said this business took 12 days to repair his vehicle but did a great job.
This review was collected via phone interview by Customer Research Inc.

GJ
Gina J.
Washington
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2014 Category: Collision
Gina said when she picked the vehicle up there were large rips on the front doors. She has not had time to return the vehicle because of her work schedule. The only communication she received from the business was when the vehicle was ready for pick up.
This review was collected via phone interview by Customer Research Inc.

KS
Kelly S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2014 Category: Collision
Kelly said they did the work well and very quickly and they also communicated well with her.
This review was collected via phone interview by Customer Research Inc.

LG
Leonard G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2014 Category: Collision
Spoke with Trena. She said the insurance company forgot about them and they had to call them. It has been taken care of now.
This review was collected via phone interview by Customer Research Inc.

AF
Alicia F.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2014 Category: Collision
Alicia said Shawn and the business are amazing. She said they are informative, the business is top notch and the repairs are above and beyond.
This review was collected via phone interview by Customer Research Inc.

LW
Larry W.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2014 Category: Collision
Larry said that the business did a good job.
This review was collected via phone interview by Customer Research Inc.

BC
Brian C.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2014 Category: Collision
Brian said the business did very good work however, he is hearing a noise on the front end. He also said he had a problem with Geico insurance because they did not pay for the rental vehicle and he had to pay $500.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2014 Category: Collision
Richard said the customer service provided was great. Right from the beginning, everyone was really nice and his vehicle was even finished earlier than promised.
This review was collected via phone interview by Customer Research Inc.

DG
David G.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2014 Category: Collision
David said there was a little plastic nut on the plastic part of the bumper so he took it back and they took care of it in less than five minutes.
This review was collected via phone interview by Customer Research Inc.

SP
Sarah P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2014 Category: Collision
Sarah said the business is quick and professional, but she is not happy that there is an indentation on the carpet inside of her trunk. It looks like they used a tool or something hot to pull back the carpet. She chose not to evaluate the quality of the paint work.
This review was collected via phone interview by Customer Research Inc.

VO
Vicnere O.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2014 Category: Collision
Vicnere said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 475 in total