I called and talk to Nate about a black Cadillac CTS V they have for sale.... I specifically ask him to double check the car for me & let me know about any blemishes since I'm almost 6 hours away in Ohio. He calls me back and tells me its in EXCELLENT shape, that he see's zero Imperfections. Ok I agree on a price with him and text him one more time about the condition of the car before I leave (I have the text if anyone wants to see it) his response is "excellent condition” well I make the trip and the car is FAR from excellent. About 7 rock chips, two gouges on two wheels when someone removed wheel weights, paint cracking around the window sills, blemishes on rear passenger side carbon fiber molding. The best part is in the video of the car, I think I see the blemish on the carbon and specifically ask him about that, because I wasn't sure if it was just how the light was hitting it & he says no its nothing there.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.