Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

297 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 5 days ago

Reviews


RV
Roberto V.
Olathe, KS
Volkswagen Touareg
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Roberto said the service was great.
This review was collected via phone interview by Customer Research Inc.

PR
Phil R.
Olathe, KS
Chevrolet S10 Blazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018
They don't seem to mind working on older vehicles
I have a 1991 Chevy S10 blazer I bought in 1997 that wasn't driven for awhile that needed repairs, L & D auto did a good job getting the blazer back on the road again.

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Bill S.
Overland Park, KS
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Bill said the staff is great and honest and reliable.
This review was collected via phone interview by Customer Research Inc.

JB
Jerry B.
Kansas City, MO
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Jerry said they are quick and they did a really good job.
This review was collected via phone interview by Customer Research Inc.

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Andrew B.
Shawnee, KS
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Andrew said the business staff was professional. Jose was especially easy to work with and made the experience of getting his vehicle maintenance completed enjoyable.
This review was collected via phone interview by Customer Research Inc.

MD
Mervin D.
Kansas
BMW 750i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Mervin said the business is good and he would deal with them again. The staff gets the work done on time and they provided good communication.
This review was collected via phone interview by Customer Research Inc.

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Fernando E.
Olathe, KS
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Fernando said the service was very good.
This review was collected via phone interview by Customer Research Inc.

JC
Jesus C.
Kansas
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Jesus said the staff were knowledgeable and he will go back when needed.
This review was collected via phone interview by Customer Research Inc.
Jose L. from L&D Auto Specialist responded on 04/24/2018

Thank you for taking time out of your day to respond. We appreciated!


AR
Andy R.
Olathe, KS
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
Update to "Repairs to our Vehicle"
I would like to say that we have no regrets regarding our visit to L & D on 4/5/18. Jose's integrity and response to our email have exceeded our expectations!
Jose L. from L&D Auto Specialist responded on 04/24/2018

Hello Andy! Thank you so much for trusting us with your car needs. We are very pleased to have you as our custumer 


AW
Auna W.
Olathe, KS
Nissan Murano
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018
Pretty good!
I really appreciate the prices and the deals they have. The owners are really kind people and work with you to get your car in the best shape. I have brought both of my vechials here over the past 3 years and they haven’t let me down.

AR
Andy R.
Olathe, KS
Ford Fiesta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Repairs to our Vehicle
This was our second visit to L&D. Thanks to reviews by other customers and the fact that they accept our Car Care card we found an honest auto mechanic. We have only lived in Kansas five months and it is great to know where we can continue to take our vehicle to be serviced. The only regret about this visit is that there was a 15% off Labor coupon we were not made aware of; it would have saved us some money.

PR
Phil R.
Olathe, KS
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
They seem to know more about older vehicles.
I have a 1993 F150 pickup I bought new, last October I started having some issues with it that was intermittent, every time I get my truck back from L&D it runs a lot better.
Jose L. from L&D Auto Specialist responded on 04/24/2018

We are glad your truck is running like it did back in 1993 again. We look forward to service it for many more years to come! Thank you 


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Nathan N.
Kansas
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Nathan said Angel did an excellent job.
This review was collected via phone interview by Customer Research Inc.

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Brent R.
Olathe, KS
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Brent said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

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Pamela J W.
Leawood, KS
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
Outstanding service!
L&D representatives and mechanics are knowledgable, professional and extremely helpful. They take care of the problem at hand and also provide a thorough check to make certain everything is in working order. Their prices are reasonable and fair. I feel confident that my automobile is in goods with L&D.
Jose L. from L&D Auto Specialist responded on 04/24/2018

Pamela thank you so much for your business! Sorry I missed you on your last visit to L&D! Hope Everything is going well.


JS
John S.
Olathe, KS
Chrysler Sebring
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
John said the employees took care of him.
This review was collected via phone interview by Customer Research Inc.

RC
Ryder C.
Olathe, KS
Ford Taurus
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2018 Category: Service
Ryder said the facility changed the oil and it was still overfull when he got it back. Other than that, he's pretty satisfied with their wages and performance. The staff were supposed to drain the oil because it was overfull and he's not sure whether they did or not. When he got the vehicle back, it was still 1 1/2" above the oil stick, which tells him either the staff did and refilled it back with the same oil or they didn't do it. He's checked the oil every day since he got the vehicle back about 2 1/2 to 3 weeks ago and the vehicle isn't using any oil. He's had several vehicles there, but overall it hasn't been bad. He does need to take the vehicle back in for other stuff, and will talk to the business.
This review was collected via phone interview by Customer Research Inc.

AD
Amber D.
Olathe, KS
Mitsubishi Galant
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018
Always honest and nice
I will.not take my vehicles anywhere else.

PR
Phil R.
Olathe, KS
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Phil said the employees diagnosed his vehicle's problem and he was glad to get it fixed.
This review was collected via phone interview by Customer Research Inc.

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Andy R.
Olathe, KS
Kia Soul
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2018 Category: Service
Andy said the staff checked everything he asked them to. They were honest, and when they found issues, they fixed them promptly on the same day.
This review was collected via phone interview by Customer Research Inc.

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