Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1929 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 3.5116288/5Overall Rating 3.5116288/5Overall Rating 3.5116288/5rating 3.5116288rating 3.5116288
Original
Overall Rating 2.04651/5Overall Rating 2.04651/5rating 2.04651rating 2.04651rating 2.04651
91% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Harrisburg, NC
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Ability to handle my concerns quickly
I will return for service in the future
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/17/2018

Excellent,
Happy Holidays

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

LK
Louise K.
Harmony, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
fast repair and very helpful
they were ery fast and helpful
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/17/2018

Thank you Louise,
Happy Holidays

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

GB
Gregory B.
Cornelius, NC
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great staff
Friendly service
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/17/2018

Excellent Gregory,
Happy Holidays

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

FR
Freida R.
Mooresville, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great service
Quick and courteous service!!
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/15/2018

Thank you Freida,
Enjoy the Thanksgiving holidays

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

AH
Alan H.
Mooresville, NC
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
The bearded wonder in service. Haha!!!
I was told 2 hrs but it did go over by 10 mins. Had to clear some recalls which I was glad they were aware of while I was there. Awesome!!! Also very cold in showroom waiting area. A\C was on. When I told the bearded wonder he put me in another area where heat was on. That was so thoughtful!! He deserves a raise very considerate and knowledgeable!!!!
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/15/2018

Lol Thank you Allen,
Have a Happy Thanksgiving with the family

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Huntersville, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Routine Service Work
Rodney was terrific in explaining service work and confirming the amount of time needed to complete.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/13/2018

Excellent,
Thank you and have a great Thanksgiving

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Huntersville, NC
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Very nice service team!
Went in for oil change and the service team was very friendly and I was in and out. Great experience. Clean facility. Inspection sheet could have been more thorough but other than that fine.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/13/2018

Excellent

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Huntersville, NC
2011 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/13/2018 Category: Service
Disappointing service
I was mislead on the cost of tires and then the service team tried to hide it.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/13/2018

Thank you for the survey,
I reached out to you cause i was shocked at this,
can you give me a call and so i can see what went wrong here and try to make it right.
Thank you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/15/2018

Happy Holidays,
I have made the notes and sent you a re-score,
see you when convenient to you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Huntersville, NC
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Feel taken care of
We have been in and out of Lake Norman Hyundai -between our Sonata and Entourage- several times in the past few weeks. Rodney takes great care of us and the service department has done a great job with our vehicles.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/13/2018

Excellent,
See you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

LR
Laura R.
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Quality of service.
Great staff.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/13/2018

Excellent Laura,

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Charlotte, NC
2011 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/09/2018 Category: Service
1st time for a mistake
I'll be back again..
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/10/2018

Thank you Rhan,
I know that you spoke with Rodney,
I really apologoze that this happened to you,
let us know when you can come on in.

Again Thank you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

HS
Howard S.
Davidson, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Fast, thorough, and quality /service
Rodney, who is my service contact, is always professional, knowledgeable, and goes out of his way to help .
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/10/2018

Excellent Howard

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

RT
Robin T.
Union Grove, NC
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Friendly, helpful
Friendly, fast service
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/10/2018

Thank you Robin,
Have a great weekend and we will see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Mooresville, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
Satisfactory
Print service
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/10/2018

Excellent

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Cornelius, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Recent service
No comment
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/07/2018

Thank you for your great response.  We appreciate your time and business.

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

MC
Matthew C.
Denver, NC
2014 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Matt C
Good overall experience. Personable staff
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/06/2018

Excellent Matthew,

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

DG
Darrell G.
Mooresville, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Service
Thanks...
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/06/2018

Thank you Darrell

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

MH
Mychele H.
Cramerton, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
LKN Hyundai- excellent service!
The service department team at lake norman Hyundai is top notch! They are all an absolute pleasure to do business with.. I live 5 minutes from another Hyundai dealership but I do not take my car to be serviced there... lake norman Hyundai is 45 minutes from my house but their service is 5 star plus! I recommend family and friends to go there.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/06/2018

Thank you Mychele,

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Huntersville, NC
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Svc
Good
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/06/2018

Excellent,

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

TB
Towuanna B.
Mooresville, NC
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Always the Best Service
I bring my car to this dealership every time I have an issue. Curtis has helped me each time and he’s always very accommodating. I can even drop the car off after hours. The quality of the work never disappoints. I won’t go anywhere else.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/03/2018

I am glad that you have always had a great experience with our team.  Thank you!!

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761