Lake Norman Hyundai


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

1317 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 3.1818212/5Overall Rating 3.1818212/5Overall Rating 3.1818212/5rating 3.1818212rating 3.1818212
Original
Overall Rating 1.90323/5rating 1.90323rating 1.90323rating 1.90323rating 1.90323
91% Would Recommend
100% Business Response
Latest Review 9 minutes ago
Brenda S. on 11/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service is always excellent."
Highly recommended
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/24/2017 04:21 PM
Michael I. on 11/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Manager and staff"
Always on time and explain any additional required work if needed .
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/24/2017 08:11 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/24/2017

EXCELEENT Michael, happ holidays

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
William B. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept. Experience"
We drive out of our way to bring our Genesis to Lake Norman Hyundai. The Service Dept. takes good care of the car and the waiting area is comfortable.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/22/2017 10:31 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/22/2017

EXCELLENT William, thank you and happy holidays

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Verified Customer on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Svc"
Good service
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 11:43 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/22/2017

EXCELLENT, HAPPY HOLIDAYS

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
April K. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied "
Great service department. Great people
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/21/2017 04:54 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/21/2017

EXCELLENT, we love our regular customers. Again thank you and HAPPY HOLIDAYS

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Phil N. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service "
Service Manager met my needs as a customer.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 09:13 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/21/2017

EXCELLENT Phil, THank you and HAPPY HOLIDAYS

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice staff"
Thank you serving my car.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 03:25 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/21/2017

EXCELLENT AND HAPPY HOLIDAYS

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Eliana R. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent attention"
It took many days to find the problem, but Rodney was so nice calling and telling me what was the problem!!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 07:26 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/20/2017

EXCELLENT, we love our regular customers. HAPPY HOLIDAYS

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Verified Customer on 11/17/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people, good service"
I will be back
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:11 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/20/2017

EXCELLENT and HAPPY HOLIDAYS

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Karla B. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"15000 miles service"
The staff is always very friendly and will explain the service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 11:19 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/20/2017

EXCELLENT and HAPPY HOLIDAYS.

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Patricia M. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Just a pleasure to deal with."
Also great product. ENJOYING MY SANTA FE.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 10:33 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/20/2017

EXCELLENT and HAPPY HOLIDAYS. (wow already)

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Verified Customer ReScore Review on 11/20/2017
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not an answer"
Instead of defending your dealership, perhaps you should contact me to understand the issue. You did not address my issue at all.
Vehicle: 2006 Hyundai Azera
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/16/2017 06:33 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not customer driven"
This was an awkward service visit; impersonal but I had to take my car here because it needed a dealer part.
Vehicle: 2006 Hyundai Azera
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/16/2017 06:33 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/20/2017

Thank you for the survey and the comments. we strive for 5 and yes and it is always awkward and impersonal if the dealership haven't seen customers oon a regular basis or for only as you put dealer part, our semi synthetic oil change is 39.95 plus tax and our tire rotation is 18.95. Again Thank you and try us more.

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/21/2017

Thank you for commenting, we are not defending the dealership, we don't know how this is as it is anonymous, just trying to give an answer for comment.

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Shakti S. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always have excellent service at Lake Norman Hyundai"
They get me in and out in a good period of time, and will make service suggestions which as a former mechanic I agree with.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 03:20 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/16/2017

EXCELLENT, We appreciate our loyal customers like yourself.

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Raymond D. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Santa Fe Service"
I have always experienced great service at this dealership and would recommend it to me friends and family who were considering buying a Hyundai.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 11:20 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/16/2017

EXCELLENT

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
ROBERT C. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A continuation of good service"
Service has always been exceptional for me for the two vehicles I leased through Lake Norman Hyundai and for the previous one I leased through another dealership before relocating to this area. I just recently recommended the dealership to a friend and she purchased the vehicle. Kevin treated her excellently as he always does.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/15/2017 07:47 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/16/2017

We try, thank you and see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Robert Y. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional, timely and staff/service excellent."
Close to resident, people professional and waiting area was nice.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/14/2017 08:36 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/16/2017

PERFECT, thank you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Timothy C. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"FMMP"
Always friendly Techs and good service. Thanks all!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/14/2017 08:10 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/16/2017

GREAT, see you next visit.

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
I drive 45 minutes to specifically have my car serviced by Lake Norman Hyundai. They are timely, professional and friendly. I am always pleased with the individualized attention and care.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 11:27 AM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/16/2017

EXCELLENT, see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Great service!!!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 12:36 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/13/2017

EXCELLENT, thank you and see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
MICKEY S. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Favorable Results"
Always receive excellent service
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 11/01/2017
Service Type: Repair
Review Created: 11/12/2017 08:33 PM
Kurtly J J., SERVICE MANAGER at Lake Norman Hyundai responded on 11/13/2017

EXCELLENT Mickey, we love our regular customers.

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
Displaying Review 1 - 20 of 1317 in total