ReScore Reviews™ (7)

ReScore
Overall Rating 3.5714286/5Overall Rating 3.5714286/5Overall Rating 3.5714286/5rating 3.5714286rating 3.5714286
Original
Overall Rating 2.57143/5Overall Rating 2.57143/5rating 2.57143rating 2.57143rating 2.57143
98% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Verified Customer on 02/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai Services"
Better than expected!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/19/2018 10:10 AM
DAVID C. at Lancaster Hyundai responded on 02/19/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT! IF YOU ARE SATISFIED WITH YOUR SERVICE VISIT PLEASE RATE US A 5 STAR AT THE NEXT VISIT! HAVE A FANTASTIC DAY AND WEEK!!!!

Randy P. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient"
Always greeted promptly and car is serviced well in a timely manner.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/19/2018 04:21 AM
DAVID C. at Lancaster Hyundai responded on 02/19/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Renate G. on 02/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Staff are kind and efficient."
Yes service was great. Communication could have been poor due to recent move to new facility.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/18/2018 10:10 AM
DAVID C. at Lancaster Hyundai responded on 02/19/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Robert B. on 02/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"LCM is really good"
Have owned Hyundia vehicles and had them serviced 10 years. LCM is a good dealership
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/17/2018 04:35 PM
DAVID C. at Lancaster Hyundai responded on 02/19/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

George S. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brand new motor at no cost. "
Everything was good.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/16/2018 03:57 PM
DAVID C. at Lancaster Hyundai responded on 02/19/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Edward I. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"AMAZING EXPERIENCE EVERY VISIT AT LANCASTER HYUNDAI SERVICE DEPT"
HIGHLY RECOMMEND THIS SERVICE DEPT. A+ !
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 12:05 PM
DAVID C. at Lancaster Hyundai responded on 02/16/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

James W. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service as Usual "
Had my Santa Fe Sport in doe state inspection and oil change...everything was done in about 40 minutes. Nice new service waiting area.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 12:49 PM
DAVID C. at Lancaster Hyundai responded on 02/15/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Paul W. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great people"
Got in and out in no time for my oil change and tire rotation.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:59 AM
DAVID C. at Lancaster Hyundai responded on 02/14/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Karen F. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 star"
good and courteous service and competitive pricing.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:19 AM
DAVID C. at Lancaster Hyundai responded on 02/14/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Alan L. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall "
Very brief visit to put sticker on seatbelt.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 02:15 PM
DAVID C. at Lancaster Hyundai responded on 02/14/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

I. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Customer Service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/13/2018 04:20 AM
DAVID C. at Lancaster Hyundai responded on 02/13/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Bonita K. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Oil was changed in a timely manner and the car was ready when expected.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 12:42 PM
DAVID C. at Lancaster Hyundai responded on 02/12/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Robert A. on 02/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service, long hold times"
Both my cars were repaired in a timely manner, but calling into service is frustrating with too many menus and long hold times before being able to actually speak to a person. Once connected, staff was great.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/12/2018 11:33 AM
DAVID C. at Lancaster Hyundai responded on 02/12/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Doris C. on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Was given timely appointment, greeted and led thru the process, service item quickly identified and corrected and I was on my way on a Friday afternoon.
Vehicle: 2001 Hyundai Tiburon
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/11/2018 12:15 PM
DAVID C. at Lancaster Hyundai responded on 02/12/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Keith C. on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding Customer Satisfaction"
I am always impressed by the professional and courteous staff at Lancaster Hyundai. Their attention to detail during every service visit allows them to make additional recommendations to enhance the service provided to their customers. I am very pleased with the services they provide.
Vehicle: 2015 Hyundai Elantra Gt
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/11/2018 09:13 AM
DAVID C. at Lancaster Hyundai responded on 02/12/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Nathan H. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Customer service is always great! They take good care of my car and let me know immediately when maintenance of any sort will be required in the near future, making me feel more secure, especially since I drive 60 miles a day for work.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/09/2018 08:35 AM
DAVID C. at Lancaster Hyundai responded on 02/09/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Frank M. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service and everything was explain to me what was done
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/08/2018 12:15 PM
DAVID C. at Lancaster Hyundai responded on 02/08/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Vicki B. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I Love Hyundai"
Kristin Kegel & everyone I've come in contact with at Hyundai is wonderful. They answer all my questions, seem very knowledgeable, and go the extra mile to take excellent care of my car.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 02/08/2018 08:46 AM
DAVID C. at Lancaster Hyundai responded on 02/08/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Sam A. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service help"
Great
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/07/2018 10:50 AM
DAVID C. at Lancaster Hyundai responded on 02/07/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

Verified Customer on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service & MPG Reimbursement Program"
Excellent service and very pleasant staff!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/30/2018
Service Type: Repair
Review Created: 02/07/2018 09:40 AM
DAVID C. at Lancaster Hyundai responded on 02/07/2018

THANK YOU FOR RATING REVIEW. IT'S A PLEASURE WORKING WITH YOU ON YOUR HYUNDAI. WE APPRECIATE YOUR BUSINESS AND WILL CONTINUE TO DELIVER AN A+ EXPERIENCE AT EVERY VISIT!  HAVE A FANTASTIC DAY!!!

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