Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

2568 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 3.9285686/5Overall Rating 3.9285686/5Overall Rating 3.9285686/5rating 3.9285686rating 3.9285686
Original
Overall Rating 2.53846/5Overall Rating 2.53846/5rating 2.53846rating 2.53846rating 2.53846
98% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


JM
Jeanette M.
Lancaster, PA
2012 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Service
They’re nice.
The inspections are free and the people are nice and asks you things before they do The service .
DAVID C. from Lancaster Hyundai responded on 03/22/2019

THANK YOU VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! IF YOU ARE NOT 100% SATISFIED WITH YOUR SERVICE EXPERIENCE, PLEASE LET US KNOW. ANYTHING LESS THEN A 5 STAR IS ACTUALLY A FAILED SCORE AND DOES NOT COUNT FOR US.  HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK.


MW
Michael W.
Lancaster, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Nice workers, very professional.
Great work, as always. Very nice waiting area. Like i said before, the workers are very nice. Very respectful.

THANK YOU
DAVID C. from Lancaster Hyundai responded on 03/22/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


DW
Debra W.
Kirkwood, PA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
the staff is very helpful and pleasant
Had a recall and was in and out quickly with a very attentive staff. Would always recommend Hyundai since this will be my second one and looking forward to #3 hopefully next fall...
DAVID C. from Lancaster Hyundai responded on 03/22/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


Verified Customer
Drumore, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Great service
Great service . In and out in a very short time.
DAVID C. from Lancaster Hyundai responded on 03/22/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


BN
Bruce N.
Akron, PA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
My favorite car place
This time it took a bit longer than usual because I threw 2 extra tasks at the service guys they weren't expecting. But they took it in stride and completed the tasks requested in addition to the one I was scheduled to have done. Thanks to them accommodating my requests I don't have to make a special trip. Everyone is always pleasant and happy to serve us.
DAVID C. from Lancaster Hyundai responded on 03/22/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


LP
Lisa P.
Lancaster, PA
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
ANOTHER FANTASTIC EXPERIENCE
I NEVER GO ANYWHERE ELSE FOR MY HYUNDAI SERVICING
DAVID C. from Lancaster Hyundai responded on 03/20/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


PT
Paul T.
Ephrata, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service par excellence'
Very courteous and efficient service. Having sold cars at another dealership LCM ranks number one.
DAVID C. from Lancaster Hyundai responded on 03/20/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


LS
Loree S.
Holtwood, PA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Inspection/maintenance visit
Lancaster Hyundai service department is great. They took care of what I needed done to my car and they are always so nice (especially David). They go above and beyond and I even get a free car wash. Thank you.
DAVID C. from Lancaster Hyundai responded on 03/19/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


SJ
Sue J.
Elizabethtown, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Sonata owner
Always do work right and in a timely matter
DAVID C. from Lancaster Hyundai responded on 03/19/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


KE
Kimberly E.
Ephrata, PA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Excellent
Would recommend this business to a friend
DAVID C. from Lancaster Hyundai responded on 03/19/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


BG
Bruce G.
Lititz, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Not "just a number".
Regardless of type of contact with Lancaster Hyundai Dealership. I always feel part of the Hyundai family. Sales and service always go the extra mile to accomodate my needs and current situations. I have referred a number of friends to this dealership and all come away feeling as I do.
DAVID C. from Lancaster Hyundai responded on 03/19/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


NH
Nathan H.
Lancaster, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019 Category: Service
My Thoughts
Always great service. The wait was a little long this time though. They recommended I get an oil change even though I only got one done 2000 miles ago. Otherwise good visit.
DAVID C. from Lancaster Hyundai responded on 03/19/2019

THANK YOU VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! IF YOU ARE NOT 100% SATISFIED WITH YOUR SERVICE EXPERIENCE, PLEASE LET US KNOW. ANYTHING LESS THEN A 5 STAR IS ACTUALLY A FAILED SCORE AND DOES NOT COUNT FOR US.  HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


RB
Robert B.
Palmyra, PA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
excellent staff
everyone is friendly and answer all my questions
DAVID C. from Lancaster Hyundai responded on 03/18/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


RG
Renate G.
Brownstown, PA
2012 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019 Category: Service
Great service
The overall service was great.
DAVID C. from Lancaster Hyundai responded on 03/18/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! IF YOU ARE SATISFIED WITH YOUR SERVICE EXPERIENCE, PLEASE AT THE NEXT VISIT RATE US A 5 STAR. ANYTHING LESS IS ACTUALLY A FAILED SCORE AND DOES NOT COUNT.. HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


JH
James H.
Lancaster, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Inspection
Great service
DAVID C. from Lancaster Hyundai responded on 03/18/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


Verified Customer
Lancaster, PA
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2019 Category: Service
First Visit
Service went well - setting up the appointment didn't.
DAVID C. from Lancaster Hyundai responded on 03/18/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


HE
Helen E.
Lancaster, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
EARLY morning stops are quite nice, as you are genuinely friendly and helpful.
When it came time to obtain one of three auto documents...I only had proof of payment with me. Kristen and Gerry (Spelling?) were very helpful in helping me to expedite and to complete the documentation It was painless and smooth!

They were competent, friendly and helpful!

Thank you!
DAVID C. from Lancaster Hyundai responded on 03/13/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


AS
Angela S.
Lancaster, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Excellent
Excellent service as always.
DAVID C. from Lancaster Hyundai responded on 03/13/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


CF
Chapman F.
Lancaster, PA
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Great Service
Excellent Job!
DAVID C. from Lancaster Hyundai responded on 03/08/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!


LS
Linda S.
Akron, PA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Friendly, Efficient
The customer service team was friendly and the service efficient. I had a good experience.
DAVID C. from Lancaster Hyundai responded on 03/08/2019

THANK YOU!!! VERY MUCH FOR TAKING THE TIME TO COMPLETE OUR SURVEY! WE HERE AT LANCASTER HYUNDAI SERVICE VERY MUCH APPRECIATE IT! HAVE A WONDERFUL REST OF YOUR DAY AND A NICE WEEK!