business image

Larry H. Miller Hyundai Peoria

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(6,815 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
330
Total ReScores
4.9
ReScore Average
84
Net Promoter Score ®

Business Details

About

Larry H. Miller Hyundai is Driven By You! Our customers are our top priority. We are located in Peoria, AZ just off the 101 loop. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call us today to schedule your next service appointment! Larry H. Miller Hyundai is Driven By You! Our customers are our top priority. We are located in Peoria, AZ just off the 101 loop. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call us today to schedule your next service appointment!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(623) 815-4500

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Arizona
8425 W Bell Road Peoria, AZ 85382
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(6,815 Reviews)

JM
gravatar
John M.
Surprise, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2023
0
Category: Service
Obviously did not want to work on my car
I purchased a 2023 Palisade in Kansas City, MO in December. It developed a sunshade roller problem shortly after purchase. The Kansas City dealership began the repair but was not able to get parts before I went to AZ for the winter. The Kansas City dealership contacted Larry Miller Hyundai and had let one of the service people know about the problem and that I would be contacting them to do the repair.
When I went to Larry Miller they told me that because the KC dealership had not put the roller shade back together that (I had the old rollershade and a bag of parts in my car) that they would not repair the car. I finally had to contact the Hyundai National Consumer Affairs people to help me get this repair done.
Larry Miller then agreed to do the repair, but I needed a loaner car as this is the only car I have. Larry Miller said they did not have a loaner at that time but if I scheduled my repair on a certain date they could accommodate the loaner. When I called the day before my appointment to be sure everything was a go I was told they did not have a loaner available and would call me as soon as on became available. After a couple of weeks they still said they had no loaner available. The Hyundai Consumer Affairs people had been in contact with Larry Miller and told me that Larry Miller could rent me a car and National Hyundai would pay for it. Larry Miller told me that they could not count on the National people to pay for the rental so they would not do that.
It was obvious that Larry Miller did not want to repair my car. They were mad that the other KC dealership had not put the car back together and from my first encounter with Larry Miller it became clear they did not want to do this warranty repair.
I finally had to have the Consumer Affairs people schedule an appointment with the original KC dealer when I come back from AZ.
It was a very disappointing situation with the Larry Miller service people.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.