Lee Hill Auto Service's Reviews

4.8

(416 Reviews)

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Recent Reviews

Tracy M.

Fredericksburg, VA

11/10/2023

Great place

I have been going to this business for quite a long time. They take good care of my car and have some great deals. They will suggest the things that they think should be done on my car but will respect my decision to skip any. When you attempt to make a an appointment, they will let you know if they're day is too busy and suggest another time. I like going to a business that knows my name.

M T.

Lottsburg, VA

06/23/2020

Best Customer Service in Fredericksburg

This is the best auto repair service shop I’ve ever seen. Dana the manager and Jeff are awesome. Thanks for all your help. I will definitely be back.

Recommended

T R.

Fredericksburg, VA

09/25/2019

Do not service your car here

Please do not service your car here.

The owner defends his employees without communicating with the customer first. This is a perfect example of horrible service. Had they reached out I am sure the issue could of been resolved. I also find it disrespectful how they frown on junk yards. The junk yard gave accurate information on their documentation. Lee hill auto shop did not. We paid $300 for a diagnostic. Their shop failed to provide clear and accurate information. There were no codes or details on my receipt. My recipe reads they speculated the module was bad due to fluid(soda was stated) on module. I feel $300 is expensive to give opinions verses actual codes and factual information. This was not done. I paid $80 at the (junkyard) and was given an itemized list of what was wrong. The service at the junkyard was also a better experience. We will continue to have our car serviced at the (JUNKYARD) because they have proven to be more accurate with information and affordable. Now that’s awesome customer service!

Not Recommended

P. T.

Lottsburg, VA

04/15/2019

Great Honest Service

Lee Hill Auto prides itself on being the “Auto Repair near me” shop of choice. The counter experts build a relation based on trust, integrity, and partner with every guest to create a comfortable environment for easy decisions on automotive repair and maintenance.

Recommended

harold n.

Colonial Beach, VA

07/12/2017

Excellent service

Second time coming here for front end alignment on a different vehicle that I replaced parts on , this is a excellent shop to go to , fast curtious service at a good price , drove 75 miles to get alignment on my 2000 Ford f350 truck drives great . A shop of this all around great service is hard to find .

Recommended

Rich F.

Fredericksburg, VA

04/06/2017

Honest people and great work

This place is awesome!! Good honest people and great quality work

Recommended

Mike C.

Manassas, VA

Ford Econoline

10/08/2013

Verified Customer

Category: Service

Mike said he gets fantastic service from the business and they will cooperate if he does not have an appointment.

Recommended

Bobbie R.

Fredericksburg, VA

Mazda 3

10/07/2013

Verified Customer

Category: Service

Bobbie said the service was good and there weren't any problems.

Recommended

Steve C.

Fredericksburg, VA

09/22/2013

Top quality work and customer service

Mark and his crew treats my fleet and my personal vehicles like they where their own. The level of service and communication is top notch and they treat me and my wife like family. Truly a top quality family business that care about their customers and stand behind their work.

Recommended

John B.

Spotsylvania, VA

09/20/2013

Verified Customer

Category: Service

John said this business did a good job. They are nice and helpful.

Recommended

Mike B.

Spotsylvania, VA

Chevrolet TrailBlazer

09/19/2013

Verified Customer

Category: Service

Mike said they did the repairs that he needed and the work was done in a timely manner. They even found additional work that needed to be done. He had a good experience.

Recommended

Randall P.

Fredericksburg, VA

Dodge Avenger

09/16/2013

Verified Customer

Category: Service

Randall said this business works quickly. The people are friendly.

Recommended

Lyn J.

Honda Civic

09/16/2013

Verified Customer

repair

honest service is rare

Recommended

Lennie M.

Spotsylvania, VA

Ford Taurus

09/11/2013

Verified Customer

Lee Hill Auto Has Earned Our Loyalty

My husband and I couldn't imagine using another auto shop. The ease of making an appointment, prompt and friendly attention, outstanding service, timely communication and realistic pricing are all CONSISTENT accomplishments of the Lee Hill Auto Team!

Recommended

Penni C.

09/07/2013

Gimme a BRAKE!

Went for a State Inspection. Agreed to an oil change as well. Later they called and said we needed brakes all around. Said pads, machine the rotors and brake flush, but brake flush wasn't required. Picked car up after-hours on 8/30 and noticed a distinctive smell on the way home. Left for the beach the next morning in our other vehicle. Left car parked. Came home 9/5 and husband decided to drive the vehicle to work. On the way home, smoke began to come off of brakes. Called Lee's Hill and the rep on the phone barely let me finish before he began telling me all the things it could be that were NOT what they worked on. Brakes completely failed as we were trying to drive back to Lee's Hill. They towed it and told us that is would cost US $557.00 for them to repair it - we already paid almost $700 for the original work! Asked for the Owner to call me, he did not. Called back and reiterated that I wanted the owner to call me, he did not. Called back and left a message for the owner to call me. He still has not.

Not Recommended

MARK T. from Lee Hill Auto Service responded on 09/16/2013 11:08 AM

I explained to our customer that I was out of town last week and Monday was the earliest I could respond to this problem. I also explained how calipers work and how they corrode from the inside over time. When you replace old worn out brake pads with new brake pads you have to push the caliper piston back inside the caliper housing to make room for the new thicker brake pads. Sometimes because of the corrosion the piston sticks against the housing cause the brake pads not to release. Thereby causing the problem with this car. Most of the time we can feel a sticking caliper but not always. This was one of the times we didn’t feel a problem, so we didn’t try to sell them at the time. We talked and we worked out arrangements to repair the car.

Thanks, Mark Tures (Owner)

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