ReScore Reviews™ (3)
The owner defends his employees without communicating with the customer first. This is a perfect example of horrible service. Had they reached out I am sure the issue could of been resolved. I also find it disrespectful how they frown on junk yards. The junk yard gave accurate information on their documentation. Lee hill auto shop did not. We paid $300 for a diagnostic. Their shop failed to provide clear and accurate information. There were no codes or details on my receipt. My recipe reads they speculated the module was bad due to fluid(soda was stated) on module. I feel $300 is expensive to give opinions verses actual codes and factual information. This was not done. I paid $80 at the (junkyard) and was given an itemized list of what was wrong. The service at the junkyard was also a better experience. We will continue to have our car serviced at the (JUNKYARD) because they have proven to be more accurate with information and affordable. Now that’s awesome customer service!
I explained to our customer that I was out of town last week and Monday was the earliest I could respond to this problem. I also explained how calipers work and how they corrode from the inside over time. When you replace old worn out brake pads with new brake pads you have to push the caliper piston back inside the caliper housing to make room for the new thicker brake pads. Sometimes because of the corrosion the piston sticks against the housing cause the brake pads not to release. Thereby causing the problem with this car. Most of the time we can feel a sticking caliper but not always. This was one of the times we didn’t feel a problem, so we didn’t try to sell them at the time. We talked and we worked out arrangements to repair the car.
Thanks, Mark Tures (Owner)