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Lee Hill Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(416 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
3
Total ReScores
4.7
ReScore Average
100
Net Promoter Score ®

Business Details

About

Lee Hill Auto Service: Winner of the “Consumer Service Excellence Award!” Doesn't Your Family Vehicle Deserve The Very Best? Lee Hill Auto Service: Winner of the “Consumer Service Excellence Award!” Doesn't Your Family Vehicle Deserve The Very Best?

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(540) 834-0625

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
8:00 AM - 3:00 PM
* Eastern Time (Us & Canada)
4630 Lee Hill School Dr Fredericksburg, VA 22408-9473
Lee Hill Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(416 Reviews)

TM
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Tracy M.
Fredericksburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2023
10
Great place
I have been going to this business for quite a long time. They take good care of my car and have some great deals. They will suggest the things that they think should be done on my car but will respect my decision to skip any. When you attempt to make a an appointment, they will let you know if they're day is too busy and suggest another time. I like going to a business that knows my name.

MT
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M T.
Lottsburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Best Customer Service in Fredericksburg
This is the best auto repair service shop I’ve ever seen. Dana the manager and Jeff are awesome. Thanks for all your help. I will definitely be back.
Recommended

TR
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T R.
Fredericksburg, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/25/2019
Do not service your car here
Please do not service your car here.

The owner defends his employees without communicating with the customer first. This is a perfect example of horrible service. Had they reached out I am sure the issue could of been resolved. I also find it disrespectful how they frown on junk yards. The junk yard gave accurate information on their documentation. Lee hill auto shop did not. We paid $300 for a diagnostic. Their shop failed to provide clear and accurate information. There were no codes or details on my receipt. My recipe reads they speculated the module was bad due to fluid(soda was stated) on module. I feel $300 is expensive to give opinions verses actual codes and factual information. This was not done. I paid $80 at the (junkyard) and was given an itemized list of what was wrong. The service at the junkyard was also a better experience. We will continue to have our car serviced at the (JUNKYARD) because they have proven to be more accurate with information and affordable. Now that’s awesome customer service!
Not Recommended

PT
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P. T.
Lottsburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Great Honest Service
Lee Hill Auto prides itself on being the “Auto Repair near me” shop of choice. The counter experts build a relation based on trust, integrity, and partner with every guest to create a comfortable environment for easy decisions on automotive repair and maintenance.
Recommended

HN
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harold n.
Colonial Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Excellent service
Second time coming here for front end alignment on a different vehicle that I replaced parts on , this is a excellent shop to go to , fast curtious service at a good price , drove 75 miles to get alignment on my 2000 Ford f350 truck drives great . A shop of this all around great service is hard to find .
Recommended

RF
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Rich F.
Fredericksburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
Honest people and great work
This place is awesome!! Good honest people and great quality work
Recommended

MC
Mike C.
Manassas, VA
Ford Econoline
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2013
verified customerVerified Customer
Category: Service
Mike said he gets fantastic service from the business and they will cooperate if he does not have an appointment.
Recommended

BR
Bobbie R.
Fredericksburg, VA
Mazda 3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2013
verified customerVerified Customer
Category: Service
Bobbie said the service was good and there weren't any problems.
Recommended

SC
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Steve C.
Fredericksburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2013
Top quality work and customer service
Mark and his crew treats my fleet and my personal vehicles like they where their own. The level of service and communication is top notch and they treat me and my wife like family. Truly a top quality family business that care about their customers and stand behind their work.
Recommended

JB
John B.
Spotsylvania, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2013
verified customerVerified Customer
Category: Service
John said this business did a good job. They are nice and helpful.
Recommended

MB
Mike B.
Spotsylvania, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2013
verified customerVerified Customer
Category: Service
Mike said they did the repairs that he needed and the work was done in a timely manner. They even found additional work that needed to be done. He had a good experience.
Recommended

RP
Randall P.
Fredericksburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2013
verified customerVerified Customer
Category: Service
Randall said this business works quickly. The people are friendly.
Recommended

LJ
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Lyn J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2013
verified customerVerified Customer
repair
honest service is rare
Recommended

LM
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Lennie M.
Spotsylvania, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2013
verified customerVerified Customer
Lee Hill Auto Has Earned Our Loyalty
My husband and I couldn't imagine using another auto shop. The ease of making an appointment, prompt and friendly attention, outstanding service, timely communication and realistic pricing are all CONSISTENT accomplishments of the Lee Hill Auto Team!
Recommended

PC
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Penni C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/07/2013
Gimme a BRAKE!
Went for a State Inspection. Agreed to an oil change as well. Later they called and said we needed brakes all around. Said pads, machine the rotors and brake flush, but brake flush wasn't required. Picked car up after-hours on 8/30 and noticed a distinctive smell on the way home. Left for the beach the next morning in our other vehicle. Left car parked. Came home 9/5 and husband decided to drive the vehicle to work. On the way home, smoke began to come off of brakes. Called Lee's Hill and the rep on the phone barely let me finish before he began telling me all the things it could be that were NOT what they worked on. Brakes completely failed as we were trying to drive back to Lee's Hill. They towed it and told us that is would cost US $557.00 for them to repair it - we already paid almost $700 for the original work! Asked for the Owner to call me, he did not. Called back and reiterated that I wanted the owner to call me, he did not. Called back and left a message for the owner to call me. He still has not.
Not Recommended
MARK T. from Lee Hill Auto Service responded on 09/16/2013 11:08 AM


I explained to our customer that I was out of town last week and Monday was the earliest I could respond to this problem. I also explained how calipers work and how they corrode from the inside over time. When you replace old worn out brake pads with new brake pads you have to push the caliper piston back inside the caliper housing to make room for the new thicker brake pads. Sometimes because of the corrosion the piston sticks against the housing cause the brake pads not to release. Thereby causing the problem with this car. Most of the time we can feel a sticking caliper but not always. This was one of the times we didn’t feel a problem, so we didn’t try to sell them at the time. We talked and we worked out arrangements to repair the car.

Thanks, Mark Tures (Owner) 

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