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SureCritic / Lehman Genesis
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Lehman Genesis

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(865 Reviews)
60
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Score Details

5 stars
76%
4 stars
8%
3 stars
3%
2 stars
3%
1 star
7%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
18
Total ReScores™
4.7
ReScore™ Average
60
Net Promoter Score ®

Business Details

Categories
Contact
(305) 653-7111
No Business Hours Provided

Business Hours

* No Time Zone Provided
21400 N.W. 2 Nd Avenue Miami, FL 33169
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(865 Reviews)
Write a Review
Recent Reviews
MR
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MICHAEL R.
North Miami Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2024
10
Category: Service
Awesome Roxy Munioz
A special thank you and recognition for Roxy Munoz from the Service Department. She not only pointed out the issue but provided a quick response/solution. I was able to leave the premises in less than fifteen minutes!
VJ
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VINEET J.
North Miami, FL
2023 Genesis GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2023
verified customerVerified Customer
10
Category: Sales
Great service, very quick, very courteous staff
These people did a great job. There were a couple of minor hiccups (I brought in a Genesis for service) but they upped the service quality right away and kept me happy which I appreciated. I will be coming to them for all my service going forward.
JP
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JOSE P.
Miami Gardens, FL
2023 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customerVerified Customer
10
Category: Sales
Amazing costumer service
Rocio give me the best costumer service an ever had. Everything was fast and smooth. I m very pleased
Verified Customer
Miami, FL
2023 Genesis GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2023
verified customerVerified Customer
10
Category: Sales
Great customer service and very quick I really recommend a friend or family
Great customer service and very quick and clean I really recommend a friend and family
ED
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ERICA D.
Miami, FL
2022 Genesis GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2023
verified customerVerified Customer
10
Category: Sales
Recall
I had a recent recall on my GV70, at first the parts had to be shipped in but after all that Sarai from Genesis and Customer relations Manager Neela took care of the rest. I appreciate the fact that they took my job into consideration and worked on the car during my rest hours. My car was picked up and dropped off on time. Communication was effective and everything was done right. Thanks again Team.
Verified Customer
Hallandale Beach, FL
2024 Genesis GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2023
verified customerVerified Customer
10
Category: Sales
Provided service what customer’s needs
I was there for service . It was busy day and it looked like I have to wait whole day . They knew I was in Rush . They understand the service I needed was not much long time required. They were able to complete the service under one hour
RS
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RUSHAE S.
North Miami Beach, FL
2022 Genesis GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2023
verified customerVerified Customer
9
Category: Sales
Great service
My review serves as an update. My initial review was not so good, but I must say after speaking with Julien and the manager the guys went over and beyond to make sure that I was well taken care of. My visit was a complete turnaround, I think it’s just as important to give credit for correcting an issue and providing outstanding service. Thank you Julien and the manager for ensuring I left as a satisfied customer. To add an extra cherry on top Julien provided me with a complimentary detailing, which I truly appreciated.
Verified Customer
Fort Lauderdale, FL
2022 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2023
verified customerVerified Customer
9
Category: Sales
15,000 maintenance
The service provided was adequate, however, I would like to note that when this vehicle was leased in Jan. 2022 it was under the promise that there would also be a concierge service and loaner available while the service was to be provided.
AA
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AMANI A.
Hollywood, FL
2023 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2023
verified customerVerified Customer
10
Category: Sales
Great staff and experience
Great time everytime I stop by however although I appreciate the car wash I believe with the extra time it takes to receive service it should be advised to client that it will take additional time outside of service. I once left without the car wash due to time frame.
GF
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GARY F.
Aventura, FL
2022 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2023
verified customerVerified Customer
9
Category: Sales
Genesis G80 service
Excellent
LS
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LEM S.
Hollywood, FL
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2023
verified customerVerified Customer
10
Category: Sales
G80 service on 11/13/2023
Arrived at dealership at 3:40pm for my 4pm service appointment. I was told to wait in car until service advisor came to me. After about 20 minute wait advisor was able to get my car taken to be serviced. It about 90 minutes for my car to be completely serviced. I was completely satisfied with the service.
JP
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JOSE P.
Miami Gardens, FL
2023 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2023
verified customerVerified Customer
10
Category: Sales
Amazing experience
The service department is amazing.
RM
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RODRIGO M.
Miami, FL
2023 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2023
verified customerVerified Customer
10
Category: Sales
Neela Ahmadzai Is the best
Neela was extremely helpful with my experience on my visit providing me with the info I needed and also the gas voucher that I was able to use which was amazing cause of gas prices nowadays I full recommend reaching out to her for assistance with anything in regards to visits to the company. :)
AF
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ANGEL F.
Hollywood, FL
2023 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2023
verified customerVerified Customer
10
Category: Sales
First service
Big Kudos to Rocio for a wonderful experience on my first service, very informative about the maintenance progress and attentive to the return time when the service was done. Thanks and Happy Halloween
JL
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Jake L.
Millers, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2023
0
Category: Service
Service
Thanks Sabrina your the best
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