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This is a very condensed version.
3rd time in a span of 18 years that I took our car to Leif’s. The experience and repair result were excellent the first time, then good on the second time and now it just plain horrid.
Our car was at their shop for 7 weeks for a no-fault minor accident (backed into while parked) and it ended up looking worse than before the repair. The color on the front bumper is way off (because no tinting was done), separation line between unpainted and painted part is uneven and jagged in some areas, there are also visible overspray on non-painted parts.
Communication was lacking unlike what’s stated on their commercial and when it happened, they are mostly vague and accompanied with rudeness. They ignored my repeated requests for tint and keep on pushing what they want to do (blend) instead. (Tint is adjusting the paint mixture to get to a closer match with the existing paint while blending is overlapping new paint onto adjacent panels so the gradual color change will to trick the eyes from seeing the difference between the new and existing paint). My guess blend is a more cost effective and requires less effort. Ben Trujillo spent a lot of time trying to convince me that blend is the only way to go. At one time he sent pages taken from a couple of documents that supposedly would provide solid reasoning to do blend but one of article actually states that blend should not be a consideration for the white paint (which is the color of our car) while the other one states that tint is also needed for better blend result. When I pointed this out, he told me that I read the wrong section, but there is no other section on the pages that he sent me. He never sends the correct section or talked about it anymore afterward though.
Leif’s constantly projecting themselves onto Insurance companies. They incessantly claim that insurance is trying to cheap out and blame insurance for their shoddy work. They also show a weird obsession of wanting to punish insurance by making them to pay for re-repair. This is displayed on their commercial as well as what their employees say. They will manipulate you to fight with the insurance (which I fell for and did for over a month).
When I rejected the repair on my car the first time Ben told me that the repair is the way it is because that is what was paid by the insurance. I was not aware that they have different levels for pre-loss repair. From my experience they don’t do any of the fighting or stand up to insurance company, I did all of the fighting being constantly misled by them.
They require debit card or cash payment from you, credit card is accepted with 2% charge and won’t take check from insurance company. Which means you will have to get the insurance to pay you and you to pay them.
Nothing in their ads is really what they stand for. Holding the insurance accountable, fixing your car right the first time, fighting for you and pre-loss repair are just empty buzz words to lure you in.