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Leith BMW

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(1 Review)
-100
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Score Details

5 stars
<1%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
100%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(919) 882-2420
No Business Hours Provided

Business Hours

* No Time Zone provided
5603 Capital Boulevard Raleigh, NC 27616
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Leith BMW's Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(1 Review)
Write a Review
Recent Reviews
KB
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K B.
Raleigh, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2022
0
Lack luster customer experience
We took our bmw here and explained the symptoms of the car, including that the check engine light came on and went off as well as the car was running hard. The check light was off when we actually dropped off the vehicle...they did figure out their was an issue with the engine (warranty covered issue) and still charged us a diagnostic fee...the dealer was paid for a warranty covered issue and still charged us for the diagnostic; I don't believe I've ever had that happen. Usually if there is a warranty covered issue the diagnostic fee is waived. Our vehicle was also kept 3 additional days longer than it should've and when we picked it up it was filthy, the car should have been washed the day they expect the customer to pick up the car. I was extremely disappointed with the service and when I expressed my concerns to the service manager his response was disappointing as well. It's important that managers at least acknowledge if a customer reports a poor experience that it's acknowledged that's not what the dealership wants for the customer and some type of empathy, even if you can't necessarily change what has happened. We will Not be bringing our vehicles back to this dealership, We will drive to Durham or Cary. Unless I find out that they are affiliated and I'll make sure locate a private repair /mechanic.
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