Lester Glenn Hyundai


Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

3195 Reviews

ReScore Reviews™ (302)

ReScore
Overall Rating 4.7317848/5Overall Rating 4.7317848/5Overall Rating 4.7317848/5Overall Rating 4.7317848/5rating 4.7317848
Original
Overall Rating 2.2691/5Overall Rating 2.2691/5rating 2.2691rating 2.2691rating 2.2691
89% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Karen E. on 02/23/2018
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"Staff is very friendly, knowledgeable and curteous"
Always trust this dealership with my maintenance needs. Staff is friendly and accommodating
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/23/2018 05:19 AM
Verified Customer ReScore Review on 02/23/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Eric is great"
The service writer did an excellent job of progressing the repairs forward by coordinating with certified warranty (third party) company and Hyundai corporate to address overall quality issues with my vehicle. The overall experience was protracted due to delays in parts, advanced technical troubleshooting and adjuster approvals, but I am pretty sure that would be same experience at any dealership with any manufacturer. Regarding the staff my interaction was professional and hospitable. But I will likely never buy a Hyundai vehicle again, even if it is a Genesis...
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 10:58 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Genesis is still a Hyundai..."
Don’t buy it. Nothing but trouble.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 10:58 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/22/2018

Thank you for your feedback , I apologize for your service visit. Our management staff will be contacting you back directly to discuss your visit and restore your faith in LG service.

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always professional and courteous "
Very thorough in their continuous checking and overall car maintenance
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/21/2018 01:55 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/21/2018

Thank you for your feedback and allowing us to maintain your Santa Fe ....

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Joann O. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Got me out in under one hour."
Great
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/21/2018 09:33 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/21/2018

Thank you for your 5 star feedback and service loyalty to LG ...

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Robert M. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent service"
Went for a basic oil change and overall checkup on my 08 Elantra. Was out the door in 50 minutes. Didn't have time for my 2nd cup of coffee! Everyone courteous and efficient as always. Service writer Heather Schumann always make my visits easy and very accommodating. Thanks to all.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/21/2018 08:20 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/21/2018

Thank you for your kind words and loyalty to LG  

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Anonymous "
Service was very fast
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 03:16 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/20/2018

Thank you for taking the time to respond and leaving your feedback .

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Phyllis A. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Phyllis A"
Great customer service!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 01:47 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/20/2018

Thank you for your kind words !!!

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Philip G. on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hassle Free Service"
Service Dept rescheduled appointment for next day when i missed my appointment. Service was performed in a timely way and was thorough.
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 01:21 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/20/2018

Thank you for your feedback , We will continue to strive to meet your 5 star expectations.

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Anthony S. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lester Glenn Toms River NJ"
Staff was accommodating and very nice per usual. I have been coming here to service my car since I bought it in 2015. Staff communicates all issues well and in a timely fashion.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 12:06 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/20/2018

Thank you for your feedback an being a part of the LG / Heather service " Experience "

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly "
I like this. Lester Glenn always very friendly and helpful
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/20/2018 07:33 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/20/2018

Thank you for your 5 star feedback !!!

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
James M. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everything and everyone " TOP SHELF ""
Couldn't be happier with the service and the experience of all whom I came in contact with. Everything completed on time and satisfactory as promised.
Thank You
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/20/2018 05:08 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/20/2018

Thank you for taking the time to respond and allowing our support staff to provide you with " Top Shelf " service ...

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Rita T. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Five+ Stars"
Everyone in the Service Department is friendly, courteous and knowledgeable. They pay attention to every detail of your visit, I wouldn't take my Sonata anywhere else.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 11:04 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/19/2018

Thank you for taking the time to respond and allowing us to maintain your Sonata , Thank you for your loyalty !!!

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Thomas B. ReScore Review on 02/21/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Follow up call"
There was an issue with my original visit. I was contacted by service manager who listened to my issue. He apologized for the issue and said he would look into how to improve. In addition he gave me a $25 credit on service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 11:04 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Recall Upgrade"
Testing was not done after doing the upgrade.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 11:04 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/19/2018

Thank you for your feedback , I apologize for this experience and it will be looked into immediately.

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Barbara D. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"HYNDAI SERVICE"
EVERYONE IS MOST HELPFUL AND ACCOMMODATING. PLUS I FEEL I GET GOOD SERVICE ON MY CAR.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/19/2018 10:51 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/19/2018

Thank you for taking the time to respond and being a part of the LG service family ...

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Mary A. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Servicing"
Lou is the most compassionate person .he is very understanding.he deserves a hundred stars I only want him to handle me when I come in he is the best sorry I don't text so good please let his manager know what an outstanding job he did for me
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/19/2018 05:44 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/19/2018

Thank you for taking the time to respond and being a part of the LG / Lou service experience ...

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
This place always finds a way to surprise me and beat my expectations.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/18/2018 04:53 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/18/2018

Thank you for your feedback and allowing our support staff to exceed your expectations ...

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Marcos V. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Yes
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/18/2018 04:35 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/18/2018

Thank you for your 5 star feedback ...

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
John R. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Experience"
Although took 3 weeks for appointment for warranty and routine service all work completed and good communication from service department.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/17/2018 08:03 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/17/2018

Thank you for your feedback , I apologize for the wait to get a appointment as we are currently working on shortening up this wait time.

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Veronica N. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Girl who took care of me at the service center was the best
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/17/2018 06:17 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/17/2018

Thank you for your feedback and being a part of the LG/ Kathleen service " Experience "  

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Lawrence N. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick "
Excellent
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 11:39 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 02/17/2018

Thank you for taking the time to respond and being a part of the LG 5 star family ...

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
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