Lester Glenn Hyundai


Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

2695 Reviews

ReScore Reviews™ (278)

ReScore
Overall Rating 4.7158253/5Overall Rating 4.7158253/5Overall Rating 4.7158253/5Overall Rating 4.7158253/5rating 4.7158253
Original
Overall Rating 2.2446/5Overall Rating 2.2446/5rating 2.2446rating 2.2446rating 2.2446
89% Would Recommend
100% Business Response
Latest Review about 15 hours ago
Lorraine B. on 10/23/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the service is good to excellent"
loved the service, as always, but really hate the cost of leasing and/or purchasing a Hyundai
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/23/2017 08:50 AM
Verified Customer on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied Customer "
Everything went smooth with my truck, and I am happy with employees and service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/23/2017 08:35 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/23/2017

Thank you for your 5 star feedback  

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Karen A. on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Loved the valet service on a rainy day. Clean, fast service"
Fixed my problem, service was great. Great environment
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/22/2017 05:30 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/22/2017

Thank you for the 5 star feedback 

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Linda C. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly competent service"
My vechkle was processed immediately,I was greeted by a very efficient service person . Then I was escorted to my service manager Chris who was excellent and efficient.he notified me of needed service and was very accommodating in having my vehicle ready promptly.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/21/2017 12:51 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/21/2017

Thank you for the awesome feedback !!!

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
People were very helpful
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/21/2017 12:24 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/21/2017

Thank you for the feedback and kind words !!

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 10/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Communication"
Need to work on communicating with customer the particulars of service performed
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/21/2017 10:21 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/21/2017

Thank you for your feedback as your request / feedback will be addressed 

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Donna S. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
the works where kind and very fast at doing the recall and oil change...
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/21/2017 09:03 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/21/2017

Thank you for taking the time to respond and being a valued member of the LG service family ...

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Yvonne H. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service and honest."
Have been using Lester Glenn Hyundai for years. Their honesty and excellent customer service keep me coming back.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/21/2017 03:42 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/21/2017

Thank you for taking the time to respond and being a valued and loyal customer.

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recalll"
timely
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/21/2017 01:28 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/21/2017

Thank you for your feedback and being a part of our timely service " Experience "

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Being taken at my scheduled time"
Everyone was very nice and helpful
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/20/2017 05:18 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/20/2017

Thank you for your feedback  

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience "
I had an oil change and was provided with shuttle service to go back home to work while they did what they need to do. Great service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/20/2017 08:14 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/20/2017

Thank you for your 5 star feedback ...

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Imara D. ReScore Review on 10/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Manager "
I had and issues with the aerobics I was receiving, the manager Joe called me when he heard about my issue and reassured me that Lester Glenn is a great dealership!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/18/2017 05:00 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Communication is bad as well as the customer service"
I will not continue to coming there with the service I have been receiving.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/18/2017 05:00 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/18/2017

Thank you for the feedback ,  I will have my management team contact you directly to discuss you visit.

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer ReScore Review on 10/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Received call back"
Gentlemen I spoke to today was very professional and apologised for my last service. He handled everything very professionally.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 06:26 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Took forever"
No multi point check and 8 hours for an oil change.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 06:26 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/18/2017

Thank you for your feedback , I apologize for the delay and will have my team contact you directly to discuss the MPI process.

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Steve P. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change service"
Kept service under the hour time frame
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:32 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/18/2017

Thank you for your feedback and we will continue to strive to meet your 5 star service " Experience "

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Irene M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful staff"
Always good service. Love this place
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:08 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/18/2017

Thank you for your Priceless feedback !!!

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Shimon O. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good "
Nice job
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 01:58 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/18/2017

Thank you for your 5 star feedback !!

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I have been going to Hyundai since 2012 and now the only person I will see is Heather. I am so glad she is back and she did a fantastic job with my car!
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:44 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/18/2017

Thank you for you loyalty and being a part of the LG / Heather " Experience "

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Leslie B. ReScore Review on 10/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Better Service"
Received a call today apologizing for the poor experience as well as a promise to make sure next service is a better experience
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:41 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Poor Experience"
Waited two hours for an oil change. Absolutely no communication
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:41 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/18/2017

Thank you for your feedback and I apologize for our lack of communication...

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Feeling important..."
Friendly customer service who checked up on me during service and always informed me of new repairs needed and option to proceed without pressure.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:32 PM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/18/2017

Thank you for your feedback and being a part  the friendly service " Experience "

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
👍
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:33 AM
Kerry M., Fixed Operations Director at Lester Glenn Hyundai responded on 10/18/2017

Thank you for our 5 star feedback and loyalty to LG !!

Kerry Monica 
Fixed Operations Director 
Lester Glenn Auto Group
kmonica@lesterglenn.com
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